The Digital Challenge has four lines of action: work environment with flexibility and agility; technological mobility tools towards a more collaborative work and knowledge sharing; new behaviors and ways of leadership and different ways of compensating and recognizing employees, namely feedback on a day-to-day basis and short-term objectives.
“All of us in MAPFRE must be committed to providing solutions for this new reality. This technological and social disruption we are experiencing spawns opportunities for our business and our company. The greatest challenge will be to have a team capable of dealing with this digital challenge,” stated MAPFRE’s Chairman and CEO, Antonio Huertas.
This concept is also being embraced by MAPFRE Middlesea in Malta. “ The Digital Challenge is driving a change in our way of working, which will allow us to move successfully forward in a digital environment. This change must come hand-in hand with new behaviors and habits that can help us adapt our culture to this new reality, taking advantage of the strengths and values of MAPFRE, which have always characterized us,” said Felipe Navarro, President and CEO of MAPFRE Middlesea.
“Our main objective is to enable each one to carry out his work anyplace and anytime, managing his own time, always according to the business needs and the compromises of each one with the other colleagues, meetings, projects and training.
The most important thing is no longer the presence. What matters is to achieve the results and our objectives, developing our projects and adding our value to the company. We need to be trust based and results driven, focusing on the output rather than the input, “ Ines Silva, Chief Officer HR at MAPFRE Middlesea said.
This Digital Strategy will allow decisions to be taken quickly and efficiently, putting the client at the centre of all work. “What we want is a work environment less hierarchical and much more collaborative, diverse and based on mutual respect where the communication, active listening, empathy and trust are key”, said Ines.
As part of this strategy, MAPFRE is also working on new work spaces that allow for more cooperation innovation, agility, productivity, well-being and closer hierarchical relations.
MAPFRE Middlesea p.l.c. (C-5553) is authorised by the Malta Financial Services Authority (MFSA) to carry on both Long Term and General Business under the Insurance Business Act, 1998.