Career Opportunities

MAIN TASKS:

• Drafting and issuing of policy documentation; mainly commercial lines, group health and group Life
• Processing of endorsements, declarations, invoicing, amendments and cancellations;
• Assist the Issuing Team with the pre-renewal/renewal process;
• Assist Head of Unit and colleagues with any work as required and any office related tasks as required

Competencies

• Oral and written communication
• Initiative
• Analysis and interpretation
• Teamwork
• Adaptability
• Interpersonal effectiveness
• Computer skills (Microsoft Applications etc..)
• Hardworking, determined with future prospects of professional development

QUALIFICATIONS AND SKILLS:

• Minimum of secondary level of education;
• Preference will be given to applicants with an insurance background and/or insurance qualifications
• Training will be given however the right candidate should be able to work within a team and with minimum supervision

LANGUAGE:

Maltese :     Level : Excellent

English :      Level : Excellent

Spanish :     Level : Any level is considered an asset

Benefits:

• + Flexible working hours
• + Gym in Premises
• + Birthday Leave
• + Health Insurance
• + Life Insurance
• + Canteen Allowance
• +Transport Allowance
• + Longer Maternity / Paternal leave
• + Returning mothers Benefit
• + Children Sick Leave
• + Pension Plan Incentive after 2 years of Seniority
• + Active Ageing Incentive
• + Study / Exam Leave
• + Sports and Cultural Leave
• + Sponsorship for Training
• + Canteen Facility

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

MAIN TASKS:

• Underwriting and rating of business proposals including preparation and issuing of quotations;
• Reviewing the renewal portfolio and taking the necessary underwriting action based on the defined criteria;
• Delivery of a high quality support service to our commercial area;
• Technical analysis;
• Handling other duties and special projects as may be required

Competencies

• Oral and written communication
• Problem solving and decision making
• Analysis and interpretation
• Teamwork
• Adaptability
• Computer skills (Microsoft Applications etc)

QUALIFICATIONS AND SKILLS:Minimum of secondary level of education;

• Preference will be given to applicants with MCAST Advanced Diploma in Insurance, CII qualification, University Degree or higher;
• At least 2 years’ experience in an insurance technical environment, especially on motor & marine products, is required.

LANGUAGE:

Maltese :     Level : Excellent

English :      Level : Excellent

Spanish :     Level : Any level is considered an asset

Benefits:

• + Flexible working hours
• + Gym in Premises
• + Birthday Leave
• + Health Insurance
• + Life Insurance
• + Canteen Allowance
• +Transport Allowance
• + Longer Maternity / Paternal leave
• + Returning mothers Benefit
• + Children Sick Leave
• + Pension Plan Incentive after 2 years of Seniority
• + Active Ageing Incentive
• + Study / Exam Leave
• + Sports and Cultural Leave
• + Sponsorship for Training
• + Canteen Facility

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

MAIN TASKS:

• Underwriting and rating of business proposals including preparation and issuing of quotations;
• Delivery of a high quality support service, mostly on motor, marine & personal lines risks, to our commercial area;
• Assisting in the pre-renewal process;
• Portfolio technical analyses;
• Handling other duties and special projects as may be required.

Competencies

• Oral and written communication
• Problem solving and decision making
• Initiative
• Analysis and interpretation
• Teamwork
• Adaptability
• Interpersonal effectiveness
• Computer skills (Microsoft Applications etc)

QUALIFICATIONS AND SKILLS:

• Minimum of secondary level of education;
• Preference will be given to applicants with MCAST Advanced Diploma in Insurance, CII qualification, University Degree or higher;
• Experience in an insurance technical environment, especially on marine products, is considered as an asset.

LANGUAGE:

Maltese :     Level : Excellent

English :        Level : Excellent

Spanish :      Level : Any level is considered an asset

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Benefits:

• + Flexible working hours
• + Gym in Premises
• + Birthday Leave
• + Health Insurance
• + Life Insurance
• + Canteen Allowance
• +Transport Allowance
• + Longer Maternity / Paternal leave
• + Returning mothers Benefit
• + Children Sick Leave
• + Pension Plan Incentive after 2 years of Seniority
• + Active Ageing Incentive
• + Study / Exam Leave
• + Sports and Cultural Leave
• + Sponsorship for Training
• + Canteen Facility

MAIN TASKS:

• Ensure compliance with Group policies, standards and processes as required.
• Strengthen the Group’s culture and values through appropriate actions and behaviour.
• Manage, motivate and develop the team to maximize the achievement of individual goals, as appropriate (if applicable).
• Ensuring univariate and multivariate analyses of the main tariff technical performance indicators and market trends with consequent analysis of impact scenarios.
• Ensuring the definition of tariff changes for the various risk profiles, also analysing impact scenarios.
• Creation the ELR and tariff monitoring dashboards.
• Ensuring the reporting for internal use and the decision-making process of the Company’s top management.
• Prepare the analysis of corporate projects with impacts on the actuarial area.
• Develop products and modeling components (claims, conversion, retention, upselling models).
• Prepare the drafting of the Company’s technical tariff reports.
• Identify, manage and control risks as part of their role in line with the Company’s risk framework.

REQUIREMENTS:

• Minimum of 2 to 3 years working in an insurance technical environment;
• Knowledge of Microsoft Office Tools/Applications;
• Negotiation Skills;
• Strong Communication Skills – verbal and written;
• Strong Analytical Skills;
• Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
• Ability to work independently with minimal guidance and part of a team.
• Team Player

KNOWLEDGE AND SKILLS:

• Company Business Model, knowledge of the Policy Life Cycle. Mathematical, statistical, technical and actuarial skills.
• Knowledge of R / Python / SAS-DB / DHW-SQL / pISQL and statistical software Emblem, Radar. English.
• Confidentiality.
• Commitment, order and quality orientation, analytical thinking, teamwork, initiative/autonomy, perseverance and achievement orientation and willingness to learn.

LANGUAGE:

Maltese:     Level: Excellent

English:      Level: Excellent

Spanish:     Level: any level is considered an asset

BENEFITS: 

• Flexible working hours
• Gym in Premises
• Birthday Leave
• Health Insurance
• Life Insurance
• Canteen Allowance
• Transport Allowance
• Longer Maternity / Paternal leave
• Returning mothers Benefit
• Children Sick Leave
• Pension Plan Incentive after 2 years of Seniority
• Active Ageing Incentive
• Study / Exam Leave
• Sports and Cultural Leave
• Sponsorship for Training
• Canteen Facility

If interested, kindly send us a CV on: hrmalta@middlesea.com

MAIN TASKS:

• Working in a team in order to reach departmental goals on Personal Lines Business, predominantly consisting of Motor, Marine Hull, Home and Individual Health risks;
• Delivery of a high quality service and in a timely manner to direct clients;
• Technical analysis of commercial and personal line Proposals from direct and Tii clients;
• Issuing of policy documentation and related data inputting/invoicing in the Company’s systems;
• Support and servicing of Direct existing business;
• General office duties, including liaison with the Technical Underwriting Unit and all other Support departments.

REQUIREMENTS:

• Minimum of 2 to 3 years working in an insurance technical environment;
• Knowledge of Microsoft Office Tools/Applications;
• Negotiation Skills;
• Strong Communication Skills – verbal and written;
• Strong Analytical Skills;
• Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
• Ability to work independently with minimal guidance and part of a team.
• Team Player

LANGUAGE:

Maltese:     Level: Excellent

English:      Level: Excellent

Spanish:     Level: any level is considered an asset

BENEFITS: 

• Flexible working hours
• Gym in Premises
• Birthday Leave
• Health Insurance
• Life Insurance
• Canteen Allowance
• Transport Allowance
• Longer Maternity / Paternal leave
• Returning mothers Benefit
• Children Sick Leave
• Pension Plan Incentive after 2 years of Seniority
• Active Ageing Incentive
• Study / Exam Leave
• Sports and Cultural Leave
• Sponsorship for Training
• Canteen Facility

If interested, kindly send us a CV on: hrmalta@middlesea.com

MAIN TASKS:

• Working in a team in order to reach departmental goals on Personal Lines Business, predominantly consisting of Motor, Marine Hull, Home and Individual Health risks;
• Delivery of a high quality service and in a timely manner to direct clients;
• Technical analysis of commercial and personal line Proposals from direct and TII clients;
• Issuing of policy documentation and related data inputting/invoicing in the Company’s systems;
• Support and servicing of Direct existing business;
• General office duties, including liaison with the Technical Underwriting Unit and all other Support departments.

REQUIREMENTS:

• Minimum of 2 to 3 years working in an insurance technical environment;
• Knowledge of Microsoft Office Tools/Applications;
• Negotiation Skills;
• Strong Communication Skills – verbal and written;
• Strong Analytical Skills;
• Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
• Ability to work independently with minimal guidance and part of a team.
• Team Player

LANGUAGE:

Maltese:     Level: Excellent

English:      Level: Excellent

Spanish:     Level: any level is considered an asset

BENEFITS: 

• Flexible working hours
• Gym in Premises
• Birthday Leave
• Health Insurance
• Life Insurance
• Canteen Allowance
• Transport Allowance
• Longer Maternity / Paternal leave
• Returning mothers Benefit
• Children Sick Leave
• Pension Plan Incentive after 2 years of Seniority
• Active Ageing Incentive
• Study / Exam Leave
• Sports and Cultural Leave
• Sponsorship for Training
• Canteen Facility

 If interested, kindly send us a CV on: hrmalta@middlesea.com

The scope of the position includes all MAPFRE Entities in Malta that is, MAPFRE Middlesea Plc, MAPFRE MSV Life Plc and Middlesea Assist Ltd.

MAIN TASKS:

• Identity Access Management to the Group’s Active Directories and other application systems for joiners, leavers and movers;
• Carry out periodical reviews in line with the Group’s Access Control Policies including reporting to the relevant Corporate Area;
• Maintain user access matrices;
• Assist in ensuring compliance with Group’s security policies;

• Provide second line support to End Users within an established IT Security Services framework;
• Update documentation and procedures;
• Collaborate in the response security events;

KNOWLEDGE, SKILLS AND ABILITIES:

Education and training:

As a minimum an MQF Level 5 Diploma in IT Computer Systems and Network or a B.Sc. degree in Computer Studies and an ECDL Qualification.  Any industry related Certifications; such as those from ISACA, and past experience are considered an asset.  Candidates pursuing these qualifications will also be considered a plus.

Skills and abilities:

• Analytical skills.
• Self-motivated work under general supervision.
• Collaborating with other areas within the organisation as well with third parties.
• Teamwork;
• Adherence to high standards of ethics and personal integrity, initiative, and respect for others.

Functional Performances:

–        Ability to manage and prioritize, changing workloads in a challenging technical environment;

–        Capacity to quickly absorb new concepts and technologies and apply that knowledge to current efforts and plans;

–        Flexibility

Languages:

Good spoken and written English and Maltese are a must.  Spanish is a plus.

BENEFITS: 

• Flexible working hours
• Gym in Premises
• Birthday Leave
• Health Insurance
• Life Insurance
• Canteen Allowance
• Transport Allowance
• Longer Maternity / Paternal leave
• Returning mothers Benefit
• Children Sick Leave
• Pension Plan Incentive after 2 years of Seniority
• Active Ageing Incentive
• Study / Exam Leave
• Sports and Cultural Leave
• Sponsorship for Training
• Canteen Facility

If interested, kindly send us a CV on: hrmalta@middlesea.com

Main Tasks:

• Assists in the servicing of walk-in customers, including intermediaries, which includes but is not limited to the following:
• Updating and amending client details as and when appropriate
• Providing product information to clients and responding to their queries.
• Promoting new products
• Providing quotations for a new policy and completion of necessary paperwork if sale is concluded
• Administers a policy’s process as appropriate with regards to surrenders, maturities, payment of death benefits, revised Estimate Maturity Values, top-ups, switches, valuations of Unit Linked policies, payment of premiums.
• Handling all calls and electronic mails from MSV life clients.
• Handling of customer complaints received at Regional Offices and seeking resolution thereof; referring unresolved complaints internally through the established channels.
• Processing of customer requests by amending the customer / policy records accordingly, issuing, and sending the appropriate paperwork.
• Applies, where so delegated, discretionary authority to mitigate a serious customer relationship breakdown situation by offering redress compensation.
• Servicing of customer enquiries on the phone and by email, in a similar way to walk-in customers.

Requirements:

• Knowledge of Microsoft Office Tools/Applications;
• Negotiation Skills;
• Strong Communication Skills – verbal and written;
• Strong Analytical Skills;
• Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
• Ability to work independently with minimal guidance and part of a team.
• Team Player.

Languages:

• Maltese: Level: Excellent
• English: Level: Excellent
• Spanish: Level: Any level is considered an asset

Benefits

+ Flexible working hours

+ Gym in Premises

   + Birthday Leave

+ Health Insurance

+ Life Insurance

+ Canteen Allowance

+ Transport Allowance

+ Longer Maternity / Paternal leave

+ Returning mothers Benefit

+ Children Sick Leave

+ Pension Plan Incentive after 2 years of Seniority

+ Active Ageing Incentive

+ Study / Exam Leave

+ Sports and Cultural Leave

+ Sponsorship for Training

+ Canteen Facility

Those interested are kindly requested to send the C.V. to hrmalta@middlesea.com by not later than Tuesday 13 December, 2022.

Duties & Responsibilities:

• Contributing to the design, implementation and maintenance of the Company’s AML/CFT programme
• Assisting in the oversight and monitoring of the AML/CFT programme
• Supporting and assisting in the customer acceptance process, including onboarding and subsequent reviews
• Carrying out risk assessments (CRA, JRA) and customer profiling
• Overseeing the ongoing monitoring process
• Compiling statistics and reports for regulatory bodies and senior management
• Providing assistance, guidance and training to employees and intermediaries
• Acting as the Company’s Designated Employee in terms of the PMLFTR
• Conducting internal investigations relating to STRs/ SARs
• Involvement in AML/CFT projects and initiatives
• Working closely with and assisting the MLRO, as necessary

Education, Qualification & Certification:

• Minimum of first degree in a related discipline or equivalent professional qualification
• Ideally possess a relevant AML/CFT qualification and/ or appropriate training

Technical Knowledge & Skills:

• Sound knowledge and understanding of AML/CFT legislative provisions
• Proven track record within the financial crime compliance field, including experience in onboarding, ongoing monitoring and reporting
• Meticulous, with excellent organisational skills and attention to detail
• Competency with MS Office, and preferably other AML related management/ software tools
• Ability to multi-task under tight deadlines
• Strong team player

Language:

• Excellent communication skills and fluency in both English and Maltese

Previous professional experience:

• Work experience within the insurance or financial services industry would be considered an asset

BENEFITS: 

• Flexible working hours
• Gym in Premises
• Birthday Leave
• Health Insurance
• Life Insurance
• Canteen Allowance
• Transport Allowance
• Longer Maternity / Paternal leave
• Returning mothers Benefit
• Children Sick Leave
• Pension Plan Incentive after 2 years of Seniority
• Active Ageing Incentive
• Study / Exam Leave
• Sports and Cultural Leave
• Sponsorship for Training
• Canteen Facility

Applicants are kindly requested to send an updated CV to HR Department, hrmalta@middlesea.com

The successful candidate will join an established team of experiences investment professionals; directly involved in the day to day investment management functions, the management functions,

Main Tasks:

This is a varied role and the selected candidate may be required to assist in duties such as:

• Preparation of weekly, monthly, quarterly and annual reports
• Regulatory reporting
• Coordinating with Fund Managers and Custodians
• Coordinating with the Back Office
• Developing and maintaining management tools
• Monitoring of exposures and risks within the portfolios

• Excellent Communication and organizational skills
• Being a good team player
• Hands on experience of Microsoft Office
• Ability and initiative to handle increasing responsibility over time

Middlesea Assist Ltd. needs dynamic employees that are ready to learn, self-motivated, and willing to help.

Drivers are Middlesea Assist’s forefront employees. They will be the ones that will liaise with our clients in person and so must be worthy of our standards and our image. The duty of our drivers is to deliver roadside assistance services as instructed by the call centre with outstanding punctuality, report to the services team leader, and maintain the company’s assets at the best of their condition.

Candidates must:

• Speak fluent Maltese and English
• Be available to work mornings, afternoons evening on rotation but not later than 10 pm
• Available to work during weekends on short notice
• Hold a relevant valid driving license (C1+E) and (A)
• Be able to drive a bike following the required lessons and training
• Experience as an auto mechanic or technician, in roadside assistance, and A license are considered as assets

Established in 2012, Middlesea Assist brings together MAPFRE Middlesea plc, Malta’s leading insurer, and MAPFRE Asistencia, the majority shareholder and multinational assistance company with a presence in five continents.

Thanks to a complex network of corporate companies and a selected network of local providers, Middlesea Assist specialises in various assistance services and warranties with a special focus on the roadside, home, and medical assistance both locally and worldwide.

Middlesea Assist Ltd in Malta is looking to recruit a Call Centre Agent to join their team on a full-time basis. The role is on a shift basis (we are open 24/7) and has a key role in the day-to-day operation. The main duty of the Call Centre Agent is to handle incoming calls for assistance services and dispatch the needed service within the agreed time frame.

Job Responsibilities and Duties:

• Answer and handle incoming calls for assistance services;
• Correspond with foreign and local third parties by email;
• Identify, research, and resolve customer queries using applicable software;
• Document all call information according to standard operating procedures;
• Complete call logs and reports;
• Other call centre-related duties as assigned.

Qualifications and Skills:

• Proficient in relevant computer applications including the ability to learn and navigate new software;
• Excellent data entry and typing skills;
• Superior listening, verbal, and written communication skills;
• Ability to handle the stressful situation appropriately;
• Ability to effectively manage multiple priorities and work in a dynamic environment;
• Speak and write fluent Maltese and English;
• Knowledge of basic home installation (would be considered an asset);
• Experience in a call centre environment (would be considered an asset);
• Knowledge of customer service practices and principles (would be considered an asset).

Middlesea Assist Ltd:
Established in 2012, Middlesea Assist brings together Mapfre Middlesea plc, Malta’s leading insurer and Mapfre Asistencia, the majority shareholder and multinational assistance company with presence in five continents. Thanks to a complex network of corporate companies and a selected network of local providers, Middlesea Assist specialises in various assistance services and warranties with a special focus on roadside, home and medical assistance both locally and worldwide.

A Tow-Truck Driver at Middlesea Assist is the company’s forefront and therefore is considered as an essential role and regarded highly. At Middlesea Assist, Drivers:

• Are paid a very attractive base salary,
• Are paid a monthly production bonus,
• Are paid an annual variable salary over and above the base salary,
• Are covered by both a health and a personal accident insurance,
• Are paid an allowance for driving a scooter,
• Are not required to work during nights,
• Are refunded for CPC courses,
• Are not always required to pay accidents and tickets (T&C apply),
• Work on-call hours at a very attractive rate.

Required

• C1+E – Trucks between 3.5T and 7.5T with heavy trailer

Requirements:

• A – Motorcycle license
• Basic command of spoken and written Maltese & English
• Basic use of smart devices (smartphone & tablet)
• Experience in handling vans and lorries, preferably with trailers
• A clean police conduct