Career Opportunities

Call us at

Careers

The HR Quality Mark is a standard, developed by FHRD, that recognises organisations for their effective HR practices.

For its commitment towards training its staff in Mental Health First Aid. The organisation is better equipped at helping people who are developing a mental illness or are in a mental health crisis

This Equal Pay Certification recognises our organisation’s commitment to ensuring equal pay for work of equal value between women and men, as verified by the NCPE’s Equal Pay Tool.

Mapfre Middlesea

Workplace & Infrastructure Engineer

Reporting to:

Head – Enterprise Architecture & Infrastructure.

Job Summary:

The Workplace Support Lead is responsible for leading and delivering second-line (Level 2) IT support across the organization, with a primary focus on end-user workplace environments and network connectivity.

The role ensures the stability, security, and continuous optimization of the complete workplace ecosystem—including end-user devices, local and wide-area networks (LAN/WAN), Wi-Fi, and telephony services. Acting as the bridge between first-line support and engineering and architecture teams, the role drives continuous improvement while ensuring that documentation, processes, and operational standards are consistently maintained and followed.

This position requires a proactive leader who takes ownership, acts on their own initiative, and fosters a strong collaboration with first-line teams. The role is accountable for enhancing the end-user experience while maintaining and improving workplace security metrics.

Key Responsibilities:

Level 2 Support Leadership

Lead and coordinate second-line support activities for workplace services and act as a primary escalation point for complex incidents from first-line teams.
Ensures timely resolution of issues in line with SLAs and operational priorities and provides technical guidance to first-line support teams.

Workplace Environment Ownership

Own and manage the end-user workplace ecosystem to ensure consistent performance, usability, and reliability across all the workplace services.
Maintain the security posture of the workplace environment in line with corporate standards and lead the lifecycle management of IT assets, including inventory control, deployment, configuration, upgrades, and disposal.
Drive continuous improvement in end-user experience and service quality.

Infrastructure, Network & Telephony Support

Support and maintain the networking infrastructure, including LAN, WAN, Wi-Fi and telephony.
Monitor performance, identify issues, and proactively address potential disruptions.
Support infrastructure changes, upgrades, and deployments in coordination with engineering and architecture teams.

Documentation and Compliance

Own and enforce documentation
Ensuring all procedures, configurations are up to date, and consistently followed by first-line teams.
Drive standardization of processes and foster a strong culture of knowledge sharing and continuous improvement.

Accountabilities:

Effective leadership of Level 2 support operations
Ensure timely resolution of end-user IT issues within pre-defined SLAs.
Maintain accurate asset records and ensure proper lifecycle management.
Secure and compliant workplace environment
Provide a positive and professional support experience to all users.

Skills and Qualifications:

Education

Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.

Experience

5 years in IT support or systems administration, preferably in a large corporate or insurance environment.

Certifications

ITIL Foundation, MCSA, CCNA

Skills

Strong troubleshooting skills across Windows devices and services. Solid understanding of Microsoft 365, endpoint management, Networking (LAN/WAN/Wi-Fi) and telephony systems. Experience with scripting and automation is considered an asset. Proactive mindset with excellent communication and customer service skills.

Those who are interested are kindly requested to send their C.V. together with the covering letter on mapfrecareers@middlesea.com

Compliance Executive

Reporting to:

The role reports to the Head of Compliance.

Role Overview:

The Compliance Executive supports the compliance function through operational compliance activities, assisting with monitoring, regulatory reporting, and internal advisory work under supervision.

The role focuses on execution, documentation, and foundational compliance support.

Main Responsibilities:

Compliance Operations
Monitoring Support
Advisory Support
Regulatory Liaison Support
Ongoing Development

Skills and Qualifications:

Academic & Professional Qualifications:

Bachelor’s degree in, Finance, Law Business Administration, Risk, or related field
Commitment to professional development in compliance
An Entry-level compliance qualification and/or ongoing studies toward a professional compliance certification is desirable

Experience Expectations:

1–2 years’ experience in a compliance, regulatory, risk, audit, or controlled operational role
Experience supporting regulatory filings, data collection for supervisory requests and documentation for inspections or audits

Regulatory & Technical Competence:

Foundational understanding of key regulatory obligations affecting the organisation
Ability to follow structured compliance methodologies and document evidence accurately
Familiarity with compliance systems, tools and methodologies including compliance logs, registers, monitoring tools and reporting processes
Ability to use standard office productivity tools

Soft Skills:

Strong attention to detail
Organisational and record‑keeping skills
Willingness to learn and develop regulatory knowledge
Clear written and verbal communication
Reliability and accountability
Ability to follow procedures accurately
Professionalism and confidentiality

Those who are interested are kindly requested to send their C.V. together with the covering letter on mapfrecareers@middlesea.com

Senior Data Architect

Reporting to:

The role reports to Chief Data Officer (CDO)

Role Overview:

The Senior Data Architect is accountable for translating Mapfre Malta’s business strategy into a future-ready, cloud-native data platform, ensuring operational resilience, regulatory compliance, and seamless integration with Mapfre Group’s enterprise architecture. To achieve this the Architect is responsible for the overall design and governance of Mapfre Malta’s data architecture, enabling real-time operational data activation, supporting both analytics and core business processes through robust API and streaming architectures.

As the architectural lead, this role defines the frameworks, models, and standards that guide the design of a data lakehouse-centric stack.

The Data Architect will have explicit ownership of the AWS-native Mapfre Malta’s tenant within Mapfre corporate platform and Party 360 target data architecture, covering batch and streaming ingestion, processing, storage, and activation patterns. The architect will also have responsibility for ensuring the data platform is GenAI-ready, supporting unstructured data, controlled data access, traceability, and safe reuse of corporate data for AI use cases.

Main Responsibilities:

Architecture & Design:

Define and maintain the enterprise data architecture, including conceptual, logical, and physical models.
Establish and enforce architectural standards, best practices, and design patterns for data integration, storage, and access. Design for performance, scalability, and cost optimization, including partitioning, workload isolation, and storage tiering strategies in AWS.
Conduct architecture reviews and solution assurance gates for all major data initiatives, ensuring alignment with reference architectures and risk management standards.
Ensure data models support business processes, reporting, analytics, and regulatory requirements.
Design and govern CDC and real-time streaming architectures, including RabbitMQ-based ingestion and near-real-time propagation to Snowflake using Snowpipe Streaming.
Define and own orchestration standards using Apache Airflow, ensuring dependency management, resiliency, monitoring, and auditability across data pipelines.
Architect GDPR-by-design data flows, including mandatory anonymization and masking at the landing layer prior to Party 360 and MDM processing.
Own the integration of Tamr MDM (SaaS), including entity resolution, match-merge logic, survivorship rules, and golden-record lifecycle management

Governance & Standards:

Partner with the Data Governance function to ensure alignment of architecture with data quality, lineage, metadata, and compliance frameworks. Define and implement enterprise metadata management and cataloging strategies, ensuring discoverability, stewardship, and automated lineage across all data assets
Embed policy-as-code and automated governance guardrails to enforce data classification, retention, and access controls
Ensure architecture supports GDPR, KYCP, and regulatory compliance across multiple lines of business.
Establish DataOps practices, including CI/CD-enabled data pipelines, automated deployments, and embedded data quality validation (e.g. Great Expectations or equivalent).
Ensure full auditability, lineage, and historization of batch and streaming data flows using immutable storage for regulatory and compliance purposes.

Collaboration & Stakeholder Engagement:

Enable cross-functional teams to deliver data products through domain-oriented architecture patterns, providing technical leadership and support for federated data ownership.- Translate business strategy and requirements into scalable data architecture roadmaps.
Collaborate with the Lead Data Engineer to ensure designs are implementable and sustainable.
Support executive and senior management with architectural insights and solution options.
Design API-driven data activation patterns (GraphQL, API Gateway) to expose golden customer records to operational systems such as Salesforce, Genesys, and Policy Center.

Innovation & Future-Readiness:

Evaluate emerging technologies, platforms, and tools to recommend adoption where beneficial.
Define the evolution roadmap towards scalable cloud-native and interoperable architectures.
Ensure architectural resilience, performance, and security while enabling agility for analytics and AI use cases.

Skills and Qualifications:

Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
10+ years of experience in data architecture, data modeling, or enterprise architecture.
Deep expertise in conceptual, logical, and physical data modeling. Proficiency in designing semantic layers and governed metrics frameworks for BI and analytics platforms.
Demonstrated experience architecting and implementing modern lakehouse data platforms
Strong experience designing AWS-based data architectures (AWS S3, Glue, Lambda, DMS, API Gateway, Apache Iceberg, Snowflake for scalable governed storage and analytics).
Proven ability to design and operate streaming data pipelines (e.g., using RabbitMQ, AWS DMS, or Kinesis) to enable real-time and batch data flows across the lakehouse architecture.
Experience with infrastructure-as-code (Terraform, CloudFormation) and automated environment provisioning in AWS.
Hands-on experience with batch and streaming data platforms and CDC architectures.
Experience with Apache Airflow for orchestration.
Experience with Snowflake and Snowpipe Streaming.
Demonstrated ability to optimize cloud data platform costs and implement FinOps practices.
Strong knowledge of master data management concepts and platforms (e.g. Tamr), metadata management, and data governance principles.
Track record of delivering enterprise-wide architectural frameworks in complex organizations.
Excellent communication skills, with ability to influence both technical and business stakeholders.

Key Competence:

Strategic Vision: Cloud-native, operational and GenAI-ready data platforms
Architectural Rigor: Strong focus on frameworks, standards, and sustainable design.
Operational Excellence: Drives continuous improvement in data platform reliability, observability, and incident management.
Collaboration: Works hand-in-hand with engineering, governance, and business leaders.
Innovation: Evaluates and drives adoption of emerging technologies where beneficial.
Leadership: Provides thought leadership and architectural direction across projects and teams.
Change Leadership: Champions adoption of new technologies and practices, supporting organizational transformation and upskilling

Those who are interested are kindly requested to send their C.V. together with the covering letter on mapfrecareers@middlesea.com

Mapfre Msv Life

Sales and Customer executive

Summary:

The Sales and Customer executive is responsible for driving new business generation, building strong client relationships, and delivering high-quality customer service. This role is highly target-driven and focuses on prospecting, converting leads, and building long-term client relationships.

Key Responsibilities:

1. Sales Generation

Actively identify, approach and acquire new clients for life insurance products.
Achieve and exceed assigned sales targets.
Follow up consistently with prospects to convert opportunities into sales.
Upsell and cross-sell additional products to existing clients.
Prepare quotations and ensure accurate completion of new business documentation.
Maintain accurate and up-to-date client records in internal systems.
Support clients with policy updates, renewals, and servicing requests as needed.

2. Client Relationship Management

Build and maintain strong, long-term relationships with clients.
Provide ongoing support to retain clients and encourage repeat business.
Handle client queries promptly via face-to-face meetings, phone and email.
Resolve customer concerns efficiently to protect and enhance client relationships.
Ensure a high level of customer satisfaction to drive referrals and retention.

Requirements:

Proven sales ability or strong interest in a sales driven career (experience in insurance/financial services is an assets).
Excellent negotiation, persuasion, and closing skills.
Strong communication and interpersonal skills.
Target-oriented with a proactive and self-motivated attitude.
Ability to work independently and as part of a team.

Those who are interested are kindly requested to send their C.V. together with the covering letter on mapfrecareers@middlesea.com

Mapfre Assist

Assistance Coordinator (24/7 Shift Role)

Middlesea Assist Ltd is looking to recruit a full-time Assistance Coordinator. The role is on a 24/7 shift basis (including night shifts). The main duty of the Assistance Coordinator is to handle incoming calls for assistance services and dispatch the needed service within the agreed time frame.

Job Responsibilities and Duties:

Answer and handle incoming calls for assistance services;
Correspond with contractors’ network by phone or email;
Receive and handle online chats;
Resolve and document call information according to standard operating procedures;
Other contact centre related duties as may be assigned.

Qualifications and Skills:

Must be willing to work on a shift basis (including nights);
Proficient in main Microsoft applications including the ability to learn and navigate new software;
Excellent data entry and typing skills;
Superior listening, verbal, and written communication skills;
Ability to effectively manage multiple priorities and work in a dynamic environment;
Speak and write fluent Maltese and English;
Knowledge of basic home installation (would be considered an asset);
Experience in a call centre environment (would be considered an asset);
Knowledge of customer service practices and principles (would be considered an asset).

Benefits upon employment:

Shift allowance
Entry performance bonus
Paid breaks and comfort breaks
Towing and Home Assistance benefit
Discounted insurance products
On the job training throughout your career
Birthday Leave
Off-Peak Leave

Benefits after three (3) months of employment:

Work from home benefit.

Benefits upon successful completion of probation period of six (6) months:

Full performance bonus
Health insurance (Group Health Plan)

Benefits after one year of employment:

Variable salary

Applicants are kindly requested to send a CV together with a covering letter on recruitment.mt@mapfre.com

Customer Contact Centre Representative

Mapfre Assist Ltd in Malta is looking to recruit a Sales & Customer Representative to join its Insurance Support team. The main responsibilities of the role include handling customer enquiries and concerns, providing RFQs and concluding sales when applicable and providing product and claim information and solutions to our client’s insurance queries.

Whilst an insurance qualification or experience is an asset, Middlesea Assist provides full on the job training together with a buddy system to ensure the ideal learning environment is provided for the candidate without jeopardizing the level of service given to all its customers.

Job Responsibilities and Duties:

Duties to include but are not limited to:

Provide first-line insurance customer support
Handling of incoming calls, chats and emails in the most professional and efficient way in line with the company’s standards
Working closely with other internal departments in resolving customer queries
Issuing and sending client documentation

Qualifications and Skills:

Minimum of secondary level of education
Fluency in written and spoken Maltese and English
Be computer literate and familiar with Microsoft Office application
Must be outgoing and have a positive attitude together with the ability to relate well with our customers
Be an excellent team player and work well under pressure
Portray problem-solving skills and a strong customer-oriented attitude
Telephone etiquette, communication and organisational skills are a must
Experience in the following sectors is considered an asset: Insurance, Contact Centre, Customer Care

Benefits upon employment:

Paid breaks and comfort breaks
Towing and Home Assistance benefit
Discounted insurance products
On-the-job training throughout your career

After successful completion of the probation period candidate will be entitled to:

1-2 days hybrid working
Birthday leave
Off-peak leave
Production bonus
Health Insurance
Variable salary
Sponsorships for professional qualifications and training

Applicants are kindly requested to send a CV together with a covering letter on recruitment.mt@mapfre.com

BEE (I.T)

Level 2 Platform Ops Engineer

Job Description

The Level 2 Platform Ops Engineer is responsible for the operational support, analysis and technical administration of core insurance platforms supporting Life and Non-Life business. The role focuses on incident resolution, root cause analysis, system stability and continuous service improvement across complex policy administration platforms and peripheral systems.

Application & Platform Support:

Provide Level 2 support for core policy administration platforms and associated peripheral systems supporting Life and Non-Life insurance.
Investigate, diagnose and resolve application and system incidents. Act as escalation point from Level 1 support for complex issues.
Monitor system health, batch jobs and integrations, including application servers (JBoss, IIS, Tomcat) and message-driven/event-based interfaces.
Support operational troubleshooting across message queues and event streaming platforms (RabbitMQ, Kafka) and event-driven integrations to ensure reliable processing.

Root Cause Analysis & Problem Management

Perform detailed root cause analysis on recurring or high-impact incidents.
Identify systemic issues and propose preventative actions.
Produce clear technical documentation and incident reports.

Systems Analysis & Architecture

Understand systems architecture including core platforms, peripherals and interfaces.
Analyse end-to-end insurance processes.
Support impact analysis for changes and fixes.

Database & Technical Support

Use PL/SQL for data analysis and troubleshooting; working knowledge of T-SQL.
Support Oracle database performance and batch validation; exposure to SQL Server performance troubleshooting is beneficial.
Collaborate with infrastructure and Oracle / SQL Server DBA teams.

Change & Continuous Improvement

Support deployments and post-release monitoring.
Work with delivery teams on cloud-native and DevOps-aligned practices (Azure DevOps CI/CD pipelines / GitLab / AWS CodePipeline / CodeBuild / CodeDeploy, and container platforms: AKS and EKS), including environment readiness and release validation.
Support automation and operability improvements (monitoring, alerting, and runbooks) and partner with the QA Automation team to diagnose test failures and improve test environment stability.
Participate in continuous improvement initiatives.

Required Knowledge & Skills

Strong PL/SQL knowledge; working knowledge of T-SQL and Microsoft SQL Server.
Good understanding of enterprise systems architecture.
Experience supporting multiple RDBMS platforms (primarily Oracle, with some SQL Server exposure) in a production environment.
Exposure to application servers (JBoss, IIS, Tomcat), message queues (RabbitMQ, Kafka) and event-based architectures, with cloud-native and DevOps overlap (AKS / EKS, Azure
DevOps / GitLab, AWS CodePipeline / CodeBuild / CodeDeploy, CI/CD, automation) and effective collaboration with QA Automation.
Strong analytical and troubleshooting skills.
Experience with Life and/or Non-Life insurance platforms will be considered an asset

Experience & Qualifications

3–5 years experience in application support, systems analysis or system administration.
Insurance or financial services experience preferred.
Degree in Information Technology, Computer Science or equivalent experience.

Personal Attributes

Detail-oriented and resilient.
Strong ownership and accountability.
Proactive with a continuous improvement mindset.

Languages:

English level B2 (Written and spoken).
Spanish language is considered an asset.

Benefits
+ Flexible working hours
+ Gym on Premises
+ 1 day extra Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility

Applicants are kindly requested to send a CV together with a covering letter on mapfrecareers@middlesea.com