Career Opportunities

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Careers

MAPFRE MIDDLESEA

Junior Motor Claims Handler

Main Tasks

Day to day motor claims duties including opening and ongoing maintenance of claims, settling and following up recover of claims.

Education, Qualification & Certification:

Minimum of secondary level of education;
Preferably in hold of an insurance related qualification or close to the achievement of this level in the near future

Qualifications & Skills:

Training will be provided
Written, spoken and good communication skills in Maltese and English
Conversant with Microsoft Office
Negotiation, communication and time management skills
Ready to work under pressure with minimum supervision

Benefits:

+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Underwriter

Main Tasks

Delivery of a high quality support service on health, travel and group life risks to our commercial network;
Technical analysis of the renewal portfolio;
Underwriting and rating of business proposals including preparation and issuing of quotations;
Securing the necessary reinsurance arrangements as necessary;
Handling other duties and special projects as may be required.

Knowledge, Skills and Abilities:

Minimum of secondary level of education;
Preference will be given to applicants with MCAST Advanced Diploma in Insurance, CII qualification, University Degree or higher;
Negotiation skills
At least 5 years’ experience in an insurance technical environment is required

Qualifications & Skills:

Oral and written communication
Problem solving and decision making
Negotiation skills
Initiative
Analysis and interpretation
Teamwork
Adaptability
Interpersonal effectiveness
Computer skills (Microsoft Applications etc)

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Senior Commercial Executive

Main Tasks

Deliver high quality support service to MMS Agents;
Underwriting and rating of Commercial Lines and Personal lines business including preparation and issuing of quotations;
Working in a team to reach Agent Targets;
Support and servicing of existing business;
Assist and support the team with any work as required.

Knowledge, Skills and Abilities:

Minimum of 5 years working in an insurance technical environment
Knowledge of Microsoft Office Tools/Applications;
Negotiation skills
Strong communication skills – verbal and written
Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advance progress towards achieving such a qualification;
Ability to work independently
Computer skills (Microsoft Applications etc..)
Team player

Qualifications & Skills:

Oral and written communication
Problem solving and decision making
Negotiation skills
Initiative
Analysis and interpretation
Teamwork
Adaptability
Interpersonal effectiveness
Computer skills (Microsoft Applications etc)

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Policy Operations Executive

Main Tasks

Drafting and issuing of commercial lines policy documentation;
Processing of endorsements, declarations, invoicing, amendments and cancellations;
Assist the Policy Operations Team with the pre-renewal/renewal process;
Assist Head of Unit and colleagues with any work as required and any office related tasks as required
Training and mentoring other members of the team on Commercial lines related policies

Competencies:

Oral and written communication
Initiative
Analysis and interpretation
Teamwork
Adaptability
Interpersonal effectiveness
Computer skills (Microsoft Applications etc..)
Hardworking, determined with future prospects of professional development

Qualifications & Skills:

Minimum of secondary level of education;
Three years or more experience working in insurance, specifically in Commercial Lines departments
Preference will be given to applicants with insurance qualifications
The right candidate should be able to work within a team and with minimum supervision

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Executive Corporate Clients Relations

Main Tasks

Building and maintaining positive relationship with corporate clients
Establishing trust and rapport with clients, making them feel valued and understood
Identifying opportunities for business growth
Serving as a point of contact for clients and internal company teams
Actively and consistently supports all efforts to simplify and enhance customer experience
Follow up leads
Conducting sales needs analysis with new and prospective clients with particular focus on Employee Benefits
Direct Sales

Knowledge, Skills and Abilities

Minimum of 2 to 3 years working in an insurance technical environment
Knowledge of Microsoft Office Tools/Applications;
Negotiation skills
Strong communication skills – verbal and written
Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advance progress towards achieving such a qualification;
Ability to work independently
Team player

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Accounts Clerk

Main Tasks

Performing day to day financial transactions including verifying, classifying, posting and updating accounts receivables’ accounts
Prepare and postings of general ledger postings of technical and non-technical payments;
Banking and clearing of Cash Control account;
Assisting in other administrative work

Knowledge, Skills and Abilities

O level or A level standard/AAT qualification;
Good knowledge of Microsoft applications;
Strong verbal and written communication;
Proactive, flexible and be able to work on an independent basis;
Preference will be given to applicants with previous experience in such posts

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Data Engineer

Main Tasks

Collaborates with analytics and business teams to improve data models that feed business intelligence tools, increasing data accessibility and fostering data-driven decision making across the organization.
Help to build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics
Implements processes and systems to monitor data quality, ensuring production data is always accurate and available for key stakeholders and business processes that depend on it.
Assemble large, complex data sets that meet functional / non-functional business requirements
Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc
Performs data analysis required to troubleshoot data related issues and assist in the resolution of data issues.
Conceptualizing and generating infrastructure that allows big data to be accessed and analysed.

Knowledge, Skills and Abilities

Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.
Experience building and optimizing ‘big data’ data pipelines, architectures and data sets.
Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
Strong analytic skills related to working with unstructured datasets.
Build processes supporting data transformation, data structures, metadata, dependency and workload management.
A successful history of manipulating, processing and extracting value from large disconnected datasets.
Strong project management and organizational skills.
Experience supporting and working with cross-functional teams in a dynamic environment.

Experience and Education

BS or MS degree in Computer Science or a related technical field
4+ years of previous experience in a Data Engineering or similar role
Experience with relational SQL databases
Experience designing, building, and maintaining data processing systems
Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc

Benefits:

This vacancy is based on Reduced hours (minimum 25 hours). Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Account Executive

Main Tasks

Delivery of high quality support service to Brokers;
Underwriting and rating of Commercial Lines of business including preparation and issuing of quotations;
Drafting and issuing of policy documentation;
Working in a team to reach departmental goals on Commercial Lines of business;
Support and servicing of existing business;
Assist and support the team with any work as required.

Competencies

Oral and written communication
Problem solving and decision making
Negotiation skills
Initiative
Analysis and interpretation
Teamwork
Adaptability
Interpersonal effectiveness
Computer skills (Microsoft Applications etc)

Language

Maltese Level: Excellent
English Level: Excellent
Spanish Level: Considered an asset

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Sales and Customer Representative - Floriana Regional Office

MAIN TASKS:

Working in a team in order to reach departmental goals on Personal Lines Business, predominantly consisting of Motor, Marine Hull, Home and Individual Health risks;
Delivery of a high quality service and in a timely manner to direct clients;
Technical analysis of commercial and personal line Proposals from direct and TII clients;
Issuing of policy documentation and related data inputting/invoicing in the Company’s systems;
Support and servicing of Direct existing business;
General office duties, including liaison with the Technical Underwriting Unit and all other Support departments.

REQUIREMENTS:

Minimum of 2 to 3 years working in an insurance technical environment;
Knowledge of Microsoft Office Tools/Applications;
Negotiation Skills;
Strong Communication Skills – verbal and written;
Strong Analytical Skills;
Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
Ability to work independently with minimal guidance and part of a team.
Team Player

LANGUAGE:

Maltese: Level: Excellent

English: Level: Excellent

Spanish: Level: any level is considered an asset

BENEFITS:

Flexible working hours
Gym in Premises
Birthday Leave
Health Insurance
Life Insurance
Canteen Allowance
Transport Allowance
Longer Maternity / Paternal leave
Returning mothers Benefit
Children Sick Leave
Pension Plan Incentive after 2 years of Seniority
Active Ageing Incentive
Study / Exam Leave
Sports and Cultural Leave
Sponsorship for Training
Canteen Facility

If interested, kindly send us a CV on: hrmalta@middlesea.com

MAPFRE MSV Life

Operations Executive

Main Tasks:

Assist in the processing of premium reconciliations.
Assist customers with difficulties relating to renewals and / or any other requests relating to policy servicing requests.
Contribute to the processing of the unit-linked portfolio and associated tasks.
Contribute to testing of new / improved processes from time to time.
Carry out administrative tasks related to the servicing of policies as directed by the team leader.

Qualifications and Skills:

Excellent organization and negotiation skills
Speak and write fluent Maltese and English
Superior listening, verbal, and written communication skills
Proficient in mainstream computer applications including the ability to learn and navigate new systems.
Ability to handle dissatisfied claimants.
Experience in an insurance environment (would be considered an asset)

Languages:

· Maltese: Level: Excellent
· English: Level: Excellent
· Spanish: Level: Any level is considered an asset

Benefits

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Sales and Customer Representative - Floriana Regional Office

Main Tasks:

· Assists in the servicing of walk-in customers, including intermediaries, which includes but is not limited to the following:
· Updating and amending client details as and when appropriate
· Providing product information to clients and responding to their queries.
· Promoting new products
· Providing quotations for a new policy and completion of necessary paperwork if sale is concluded
· Administers a policy’s process as appropriate with regards to surrenders, maturities, payment of death benefits, revised Estimate Maturity Values, top-ups, switches, valuations of Unit Linked policies, payment of premiums.
· Handling all calls and electronic mails from MSV life clients.
· Handling of customer complaints received at Regional Offices and seeking resolution thereof; referring unresolved complaints internally through the established channels.
· Processing of customer requests by amending the customer / policy records accordingly, issuing, and sending the appropriate paperwork.
· Applies, where so delegated, discretionary authority to mitigate a serious customer relationship breakdown situation by offering redress compensation.
· Servicing of customer enquiries on the phone and by email, in a similar way to walk-in customers.

Requirements:

· Knowledge of Microsoft Office Tools/Applications;
· Negotiation Skills;
· Strong Communication Skills – verbal and written;
· Strong Analytical Skills;
· Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
· Ability to work independently with minimal guidance and part of a team.
· Team Player.

Languages:

· Maltese: Level: Excellent
· English: Level: Excellent
· Spanish: Level: Any level is considered an asset

Benefits

Those interested are kindly requested to send the C.V. to hrmalta@middlesea.com

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Middlesea Assist

Call Centre Agent

Middlesea Assist Ltd in Malta is looking to recruit a Call Centre Agent to join their team on a full-time basis. The role is on a shift basis (we are open 24/7) and has a key role in the day-to-day operation. The main duty of the Call Centre Agent is to handle incoming calls for assistance services and dispatch the needed service within the agreed time frame.

Job Responsibilities and Duties:

Answer and handle incoming calls for assistance services;
Correspond with foreign and local third parties by email;
Identify, research, and resolve customer queries using applicable software;
Document all call information according to standard operating procedures;
Complete call logs and reports;
Other call centre-related duties as assigned.

Qualifications and Skills:

Proficient in relevant computer applications including the ability to learn and navigate new software;
Excellent data entry and typing skills;
Superior listening, verbal, and written communication skills;
Ability to handle the stressful situation appropriately;
Ability to effectively manage multiple priorities and work in a dynamic environment;
Speak and write fluent Maltese and English;
Knowledge of basic home installation (would be considered an asset);
Experience in a call centre environment (would be considered an asset);
Knowledge of customer service practices and principles (would be considered an asset).

Middlesea Assist Ltd:
Established in 2012, Middlesea Assist brings together Mapfre Middlesea plc, Malta’s leading insurer and Mapfre Asistencia, the majority shareholder and multinational assistance company with presence in five continents. Thanks to a complex network of corporate companies and a selected network of local providers, Middlesea Assist specialises in various assistance services and warranties with a special focus on roadside, home and medical assistance both locally and worldwide.

Interested applicants are kindly requested to send their C.V. together with their motivational letter on recruitment.mt@mapfre.com

Tow-Truck Driver

A Tow-Truck Driver at Middlesea Assist is the company’s forefront and therefore is considered as an essential role and regarded highly. At Middlesea Assist, Drivers:

Are paid a very attractive base salary,
Are paid a monthly production bonus,
Are paid an annual variable salary over and above the base salary,
Are covered by both a health and a personal accident insurance,
Are paid an allowance for driving a scooter,
Are not required to work during nights,
Are refunded for CPC courses,
Are not always required to pay accidents and tickets (T&C apply),
Work on-call hours at a very attractive rate.

Required

C1+E – Trucks between 3.5T and 7.5T with heavy trailer

Requirements:

A – Motorcycle license
Basic command of spoken and written Maltese & English
Basic use of smart devices (smartphone & tablet)
Experience in handling vans and lorries, preferably with trailers
A clean police conduct

Bee Insurance Management