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The HR Quality Mark is a standard, developed by FHRD, that recognises organisations for their effective HR practices.

For its commitment towards training its staff in Mental Health First Aid. The organisation is better equipped at helping people who are developing a mental illness or are in a mental health crisis

This Equal Pay Certification recognises our organisation’s commitment to ensuring equal pay for work of equal value between women and men, as verified by the NCPE’s Equal Pay Tool.

Mapfre Middlesea

Life and Health Underwriter

Reporting into:

The role reports to the Head of Life and Health Underwriting.

Job Summary:

The Underwriter is responsible for assessing, evaluating, and underwriting insurance risks in alignment with company underwriting guidelines, regulatory requirements, and market best practices. This role ensures that underwriting decisions support the company’s profitability, risk appetite, and customer value proposition.

The Underwriter collaborates closely with sales, operations and other teams to ensure that underwriting practices are consistent, data-driven, and responsive to evolving market and regulatory dynamics.

Main Responsibilities:

Risk assessment & underwriting

Evaluate insurance applications, determining risk acceptability and appropriate terms.
Apply underwriting guidelines to ensure sound risk selection.
Review medical, occupational and financial information to assess risk profiles.

Policy Issuance & Documentation

Ensure accurate and timely issuance of underwriting decisions.
Maintain comprehensive records for audit and compliance purposes.

Market & Portfolio Analysis

Support the development of underwriting strategies based on market insights and claims experience.

Regulatory Compliance

Ensure underwriting practices are aligned with applicable insurance regulations, internal policies, and evolving regulatory expectations.
Support internal audits and regulatory reviews with accurate documentation and reporting.

Cross-functional Collaboration

Work with sales, operations and claims teams to align day-to-day operations and maximise customer service.
Provide underwriting support to intermediaries and internal stakeholders.
Participate in presentation and training sessions to intermediaries and internal stakeholders
Be a liaison between intermediaries to address underwriting queries relating to their application portal.

Customer & Sales Distribution Engagement

Communicate underwriting decisions clearly and professionally.
Support relationship management by offering underwriting insights and solutions.

Performance Monitoring & Reporting

Track underwriting KPIs such as medical statistics, turnaround times and approval rates.
Contribute to continuous improvement initiatives through data analysis and feedback loops.

Accountabilities:

Accountable for the quality, consistency, and profitability of underwriting decisions.
Directly impacts the company’s risk exposure and financial performance through sound underwriting practices.
Supports regulatory compliance and enhances customer trust through transparent and fair underwriting processes.

Skills and Qualifications:

Education: Preference will be given to applicants with Certificate in Insurance or equivalent.
Experience: Minimum 1 year in Life/Medical underwriting.
Regulatory knowledge: Good understanding of local insurance regulations.
Core competencies: Analytical thinking, attention to detail, decision-making, written and verbal communication in English.

Those who are interested are kindly requested to send their C.V. together with the covering letter on mapfrecareers@middlesea.com

Senior Data Engineer

We are seeking a Senior Data Engineer to join our Data Management team and play a central role in the design, creation, and evolution of our overall data services, data warehouse and analytics platform.

This is a hands-on senior role, combining strong data engineering expertise with responsibility for SSIS pipelines, SSRS reporting, Power BI data sets and dashboards, and the future implementation of AI-enabled data tools. The successful candidate will work closely with business, governance, and IT stakeholders to deliver trusted, scalable, and future-ready data solutions.

This role is ideal for a collaborative team player who wants to build a long-term career within a globally recognised, stable organisation, while being part of a strong and supportive data team.

Duties and responsibilities:

Main Tasks:

Work closely with business users to deliver clear, trusted, and actionable insights
Develop, support, and enhance SSIS ETL pipelines across multiple source systems
Design, develop, and support SSRS reports for operational, management, and regulatory needs
Create and maintain Power BI datasets, models, and dashboards
Be an active part of the design and build team behind the establishment of our data warehouse
Implement robust data quality, validation, reconciliation, and monitoring processes

Key Responsibilities:

Work closely with business users to deliver clear, trusted, and actionable insights
Develop, support, and enhance SSIS ETL pipelines across multiple source systems
Design, develop, and support SSRS reports for operational, management, and regulatory needs
Create and maintain Power BI datasets, models, and dashboards
Be an active part of the design and build team behind the establishment of our data warehouse
Implement robust data quality, validation, reconciliation, and monitoring processes

Collaboration & Leadership:

Act as a senior technical contributor within the Data Management function
Mentor junior team members and promote best practices in data engineering and reporting
Collaborate effectively with business, governance, and IT teams
Contribute to architectural decisions and the long-term data and analytics roadmap

Mandatory Requirements:

Strong hands-on experience with SSIS
Proven experience developing and supporting SSRS reports
Strong experience with Power BI (datasets, DAX, dashboards)
Advanced SQL skills and strong data modelling expertise
Proven experience in designing and building a data warehouse, preferably from inception to production

Education, Qualification & Certification:

5+ years’ experience in data engineering, BI engineering, or similar roles
Strong knowledge of data warehousing concepts
Experience working with relational databases and analytical data platforms
Understanding of data governance, lineage, and quality controls
Experience working in Agile or iterative delivery environments

Personal Attributes

A strong team player who values collaboration and shared success
Motivated to be part of a positive, high-performing data team
Keen to establish and grow a long-term career within a globally recognised and stable organisation
Proactive, accountable, and committed to delivering high-quality outcomes
Open to learning, innovation, and adopting new technologies

Language :

Excellent verbal and written communication skills in Maltese and English

Previous Professional Experience:

Opportunity to build and shape a core enterprise data warehouse and analytics platform
A collaborative team environment with strong technical and business engagement
Exposure to enterprise-scale data, BI, and AI initiatives
Clear opportunity for career growth within a world-renowned organisation

Those who are interested are kindly requested to send their C.V. together with the covering letter on mapfrecareers@middlesea.com

Mapfre Msv Life

CX Supervisor

Summary:

The CX Supervisor manages the CX Team within the Life Operations Department. This team acts as the first line of interaction with existing and prospective clients through the phone and email channels. The CX Supervisor ensures the delivery of a consistent, high quality customer experience through hands on coordination, oversight of customer interactions, and close collaboration with internal teams. The role focuses on ensuring timely resolution of customer issues and queries, supporting frontline teams, and strengthening customer confidence through effective service support and delivery.

Key Responsibilities:

1. Team Management & Support

Dynamically manage the team to respond to changing customer demand volumes and to adapt to changing client requests.
Provide day‑to‑day guidance and support to CX team members.
Encourage consistent application of service standards and customer‑focused behaviours.

2. Operational CX Coordination

Coordinate daily customer experience activities to ensure requests and enquiries are handled accurately and within agreed timelines.
Act as a point of reference for complex or sensitive customer cases, ensuring appropriate follow‑up and resolution.
Ensure customer interactions are properly logged, tracked, and concluded in line with internal standards.

3. Management Reporting & Monitoring

Provide management information in the form of key metrics that provide insights into market developments and trends.
Monitor service trends, volumes, and turnaround times to support effective customer management.
Prepare concise operational summaries highlighting key themes and improvement opportunities.
Escalate risks or service gaps internally with clear, practical recommendations.

4. Customer Resolution & Service Continuity

Take ownership of high impact or time sensitive customer cases, including direct interaction with customers where required.
Support service recovery actions to maintain customer trust and confidence.
Liaise with internal teams to resolve customer matters efficiently and with minimal disruption.

5. Customer Experience Improvement

Identify recurring service challenges and areas where customer experience can be strengthened.
Support the implementation of practical, operational improvements to customer handling and communication.
Promote proactive customer management to ensure issues are addressed early and effectively.

6. Administrative & Execution Support

Perform and oversee CX related administrative tasks, including documentation, case updates, and internal trackers.
Ensure records of customer interactions and outcomes are complete, accurate, and timely.

7. Cross‑Functional Coordination

Work closely with Operations, Policy Issuing, Policy Servicing, Claims, and other stakeholders to ensure customer matters are resolved end‑to‑end.
Follow up on dependencies affecting customers and support timely completion.

8. Continuous Improvement

Contribute to gradual improvements in processes, templates, and customer communication.
Act as a feedback channel between customers, frontline teams, and management.

Those who are interested are kindly requested to send their C.V. together with the covering letter on mapfrecareers@middlesea.com

Sales and Customer executive

Summary:

The Sales and Customer executive is responsible for driving new business generation, building strong client relationships, and delivering high-quality customer service. This role is highly target-driven and focuses on prospecting, converting leads, and building long-term client relationships.

Key Responsibilities:

1. Sales Generation

Actively identify, approach and acquire new clients for life insurance products.
Achieve and exceed assigned sales targets.
Follow up consistently with prospects to convert opportunities into sales.
Upsell and cross-sell additional products to existing clients.
Prepare quotations and ensure accurate completion of new business documentation.
Maintain accurate and up-to-date client records in internal systems.
Support clients with policy updates, renewals, and servicing requests as needed.

2. Client Relationship Management

Build and maintain strong, long-term relationships with clients.
Provide ongoing support to retain clients and encourage repeat business.
Handle client queries promptly via face-to-face meetings, phone and email.
Resolve customer concerns efficiently to protect and enhance client relationships.
Ensure a high level of customer satisfaction to drive referrals and retention.

Requirements:

Proven sales ability or strong interest in a sales driven career (experience in insurance/financial services is an assets).
Excellent negotiation, persuasion, and closing skills.
Strong communication and interpersonal skills.
Target-oriented with a proactive and self-motivated attitude.
Ability to work independently and as part of a team.

Those who are interested are kindly requested to send their C.V. together with the covering letter on mapfrecareers@middlesea.com

Mapfre Assist

Assistance Coordinator (24/7 Shift Role)

Middlesea Assist Ltd is looking to recruit a full-time Assistance Coordinator. The role is on a 24/7 shift basis (including night shifts). The main duty of the Assistance Coordinator is to handle incoming calls for assistance services and dispatch the needed service within the agreed time frame.

Job Responsibilities and Duties:

Answer and handle incoming calls for assistance services;
Correspond with contractors’ network by phone or email;
Receive and handle online chats;
Resolve and document call information according to standard operating procedures;
Other contact centre related duties as may be assigned.

Qualifications and Skills:

Must be willing to work on a shift basis (including nights);
Proficient in main Microsoft applications including the ability to learn and navigate new software;
Excellent data entry and typing skills;
Superior listening, verbal, and written communication skills;
Ability to effectively manage multiple priorities and work in a dynamic environment;
Speak and write fluent Maltese and English;
Knowledge of basic home installation (would be considered an asset);
Experience in a call centre environment (would be considered an asset);
Knowledge of customer service practices and principles (would be considered an asset).

Benefits upon employment:

Shift allowance
Entry performance bonus
Paid breaks and comfort breaks
Towing and Home Assistance benefit
Discounted insurance products
On the job training throughout your career
Birthday Leave
Off-Peak Leave

Benefits after three (3) months of employment:

Work from home benefit.

Benefits upon successful completion of probation period of six (6) months:

Full performance bonus
Health insurance (Group Health Plan)

Benefits after one year of employment:

Variable salary

Applicants are kindly requested to send a CV together with a covering letter on recruitment.mt@mapfre.com

Customer Contact Centre Representative

Mapfre Assist Ltd in Malta is looking to recruit a Sales & Customer Representative to join its Insurance Support team. The main responsibilities of the role include handling customer enquiries and concerns, providing RFQs and concluding sales when applicable and providing product and claim information and solutions to our client’s insurance queries.

Whilst an insurance qualification or experience is an asset, Middlesea Assist provides full on the job training together with a buddy system to ensure the ideal learning environment is provided for the candidate without jeopardizing the level of service given to all its customers.

Job Responsibilities and Duties:

Duties to include but are not limited to:

Provide first-line insurance customer support
Handling of incoming calls, chats and emails in the most professional and efficient way in line with the company’s standards
Working closely with other internal departments in resolving customer queries
Issuing and sending client documentation

Qualifications and Skills:

Minimum of secondary level of education
Fluency in written and spoken Maltese and English
Be computer literate and familiar with Microsoft Office application
Must be outgoing and have a positive attitude together with the ability to relate well with our customers
Be an excellent team player and work well under pressure
Portray problem-solving skills and a strong customer-oriented attitude
Telephone etiquette, communication and organisational skills are a must
Experience in the following sectors is considered an asset: Insurance, Contact Centre, Customer Care

Benefits upon employment:

Paid breaks and comfort breaks
Towing and Home Assistance benefit
Discounted insurance products
On-the-job training throughout your career

After successful completion of the probation period candidate will be entitled to:

1-2 days hybrid working
Birthday leave
Off-peak leave
Production bonus
Health Insurance
Variable salary
Sponsorships for professional qualifications and training

Applicants are kindly requested to send a CV together with a covering letter on recruitment.mt@mapfre.com

BEE (I.T)

Systems Analyst

Job Description

The position is within the Product Demand Management Unit, IT Department.

Key Responsabilities:

Understand the business problem/opportunity, research and gather the information required to identify the best technology solution;
Analyse existing systems and workflows to identify inefficiencies and improvement opportunities to support business goals;
Participate in the preparation of requests for quotes for new technology solutions, meet potential suppliers, evaluate suppliers’ proposals and select the best offers;
Understand corporate technology solutions and assess the feasibility and application for use within the local eco-system;•
Support the product manager to estimate the cost of IT solutions and projects, and plan the effort required;
Participate in the system architecture design and integration of systems following corporate guidelines and best practices;
Be able to understand and model business processes;
Work with internal and external stakeholders to define business and system requirements, duly documenting the business and technical requirements;
Prepare the necessary documentation required for security vulnerability tests and coordinate with the security team and the relevant supplier/s to ensure any security vulnerabilities are resolved and duly certified;
Be able to define and validate prototypes featuring IT system changes and new requirements as needed;
Liaise with suppliers’ development teams during development phase;
Support the product manager to identify the testers required during the UAT phase;
Plan what needs to be tested and how, and duly prepare the test plans, define test cases and scripts; and plan any batch processes required;
Coordinate and execute testing initiatives with the rest of the team to evaluate any anomalies; track the resolution of anomalies and execute further testing until resolution.
Support the product manager to plan the go live for technology solutions and actively participate in the sanity testing after solution go lives;
Prepare and deliver training on technology solutions to end-users; and
Prepare the necessary documentation and deliver transfer knowledge sessions to other teams who will take the responsibility of post-go live support.
Implement best practices for scalability, supportability, ease of maintenance, and system performance.
Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases;

Requirements:

A minimum of three to five years’ experience in Information Systems Analysis within the Software Development Life Cycle (SDLC) is required.
Business Process Reengineering experience is considered an asset.
A high level of technical expertise and broad knowledge of hardware, software, and programming.
Knowledge of PL/SQL, .NET, Java and JavaScript would be an asset.
Experience in Insurance Industry would be highly desirable and considered an asset.
Excellent verbal and written communication skills.
Excellent interpersonal skills with a proven ability to collaborate with a team.
Excellent analytical and problem-solving skills.
Extensive knowledge of computer systems and programming.
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite or related software.
Proficient with or able to quickly learn systems and software used by the organization.
Be able to travel.

Academic Requirements and Professional Certifications:

Bachelor’s degree in Computer Science or Information Systems, or related field.
Master’s degree in Computer Science or a Business related field is considered an asset.
Project Management Certification: Prince 2, PMP and/or Agile (Scrum Master) is considered an asset.
Information Technology Infrastructure Library (ITIL) is considered an asset.
Possession of the TOGAF® 9 Certified qualification is considered a valuable asset.

Languages:

English level B2 (Written and spoken).
Spanish language is considered an asset.

Benefits
+ Flexible working hours
+ Gym on Premises
+ 1 day extra Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility

Applicants are kindly requested to send a CV together with a covering letter on mapfrecareers@middlesea.com

Quality Assurance Automation Analyst

Job Description

The position is within the Product Demand Management Unit, IT Department. The role is responsible for assuring quality across the software delivery lifecycle through manual and automated testing, and for building and customising QA automation frameworks to support reliable and repeatable testing across web, backend services, and integrations.

Key Responsabilities:

Understand business requirements, user journeys, and technical designs to define a risk-based test approach for features, integrations, and releases.
Create and maintain test artefacts including test plans, test cases, test data, traceability, and test summary reports.
Design, build, and customise QA automation frameworks (UI, API, and integration testing) with maintainable architecture, reusable components, reporting, and CI/CD execution.
Execute and automate frontend testing for web applications (cross-browser and responsive testing), focusing on critical user flows and accessibility and usability considerations where applicable.
Execute and automate backend and service-level testing, including database validation where relevant and verification of business rules.
Plan and perform API testing for REST and SOAP services, including contract validation, negative testing, authentication/authorisation scenarios, and data integrity checks.
Define and execute regression test packs and contribute to a continuous testing strategy that reduces risk and increases release confidence.
Collaborate with product owners, business analysts, developers, and other stakeholders to clarify acceptance criteria, testability, and quality standards.
Support security and compliance testing activities by preparing test evidence, coordinating vulnerability remediation verification, and ensuring quality gates are met.
Define test environments and dependencies (stubs/mocks/test data) and validate releases through smoke/sanity testing and end-to-end testing.
Work closely with internal and external development teams throughout delivery to identify defects early, perform root-cause analysis, and prevent reoccurrence through improved practices.
Coordinate and support UAT by aligning business testers, defining scenarios, preparing guidance, and ensuring defects and findings are tracked and resolved.
Plan and execute non-functional testing where applicable (performance/load, reliability, basic security checks, and compatibility) and provide actionable results and recommendations.
Log, triage, and track defects through to closure; verify fixes, manage re-testing, and maintain clear defect metrics and communication with delivery teams.
Support release readiness by defining quality gates, ensuring test completion and evidence, and contributing to go-live checklists and post-deployment verification.
Maintain and continuously improve automated test suites, dashboards, and reports (including flaky-test management and test data strategies) to maximise reliability and value.
Promote QA standards and best practices (shift-left testing, test automation, code review of test assets, and documentation) and provide knowledge transfer to teams supporting solutions post go-live.
Contribute to scalable, maintainable quality engineering practices, including testability improvements, automation architecture, and effective monitoring of test outcomes.
Support test environments and QA tooling (test management, CI/CD pipelines, reporting, and test data) and collaborate with DevOps and platform teams to resolve environment issues impacting testing.

Requirements:

A minimum of three to five years’ experience in Quality Assurance / Testing within the Software Development Life Cycle (SDLC), with proven experience in test automation.
Strong understanding of testing fundamentals: test planning, test design techniques, defect lifecycle, test metrics, and risk-based testing.
Hands-on experience building and maintaining automation frameworks (e.g., Playwright/Cypress/Selenium for UI; REST-assured/HttpClient/SuperTest for APIs) with good engineering practices.
Programming/scripting skills in one or more of: JavaScript/TypeScript, Java, or Python; ability to write clean, maintainable test code and utilities.
Experience with API testing of REST and SOAP services using tools such as Postman/SoapUI and/or automated approaches; understanding of JSON, XML, WSDL, and HTTP fundamentals.
Experience with test management and defect tracking tools (e.g., Azure DevOps, Jira) and documentation of test evidence.
Experience integrating automated tests into CI/CD pipelines (e.g., Azure DevOps, Jenkins, GitHub Actions), including reporting and quality gates.
Practical knowledge of databases and data validation (SQL) and ability to analyse logs and telemetry to support defect investigation.
Experience with performance and load testing concepts and tools (e.g., JMeter, Gatling, k6) and ability to interpret results and recommend improvements.
Excellent analytical and problem-solving skills, attention to detail, and the ability to communicate clearly with technical and non-technical stakeholders.
Proficient with Microsoft Office Suite or related software; comfortable producing clear test documentation and reports.
Ability to quickly learn new systems and tools; familiarity with version control (Git) and collaborative ways of working (Agile/Scrum) is considered an asset.
Be able to travel.

Academic Requirements and Professional Certifications:

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field.
ISTQB Foundation/Advanced (or equivalent) is considered an asset.
Agile certifications (e.g., Scrum Master) are considered an asset.
Cloud and DevOps fundamentals (e.g., Azure/AWS, CI/CD) certifications are considered an asset.
Relevant tool certifications (e.g., Playwright/Cypress training, Postman, or performance testing tools) are considered valuable assets.

Languages:

English level B2 (Written and spoken).
Spanish language is considered an asset.

Applicants are kindly requested to send a CV together with a covering letter on mapfrecareers@middlesea.com

Head of Transformation

Purpose:

To act as the primary bridge between technical strategy and operational execution. This role ensures that Enterprise Architecture blueprints are practically implementable, that the Delivery Management lifecycle is optimized for speed and quality, and that demand intake is consistently shaped and assured through fit-for-purpose quality controls. The role also drives application re-architecture and technology simplification through systems consolidation, rationalisation, and re-platforming to improve resilience, cost, and maintainability.

Scope of Authority:

Process Ownership: Leads the evolution of the Software Development Life Cycle (SDLC) and Release Management frameworks.
Advisory: Acts as the “Technical Design Authority” during the transition from Demand Management (BA/SA) to Delivery (Dev/Testing).
Conflict Resolution: Mediates technical dependencies between Infrastructure and Development teams to prevent “bottlenecks.”

Key Interaction Protocols:

With Architecture: Reviews designs for “deliverability” and ensures teams aren’t building “ivory tower” solutions that can’t be supported by L2.
With Delivery: Provides the tools and process improvements (CI/CD, Automation) so developers can focus on code, not admin.
With Demand: Ensures that project requirements are technically validated before they enter the development backlog.

Job Description

The Technology Transformation Manager is a high-impact leadership role responsible for modernizing the way the IT department delivers value and simplifies its technology estate. You will sit at the intersection of Architecture, Demand, and Delivery, ensuring that our technical vision is translated into high-performing, scalable, and maintainable solutions. You will actively drive application re-architecture of legacy systems toward target-state architectures, balancing risk, cost, and time-to-value while maintaining service continuity. You will also help establish a quality assurance function within the Demand process — improving the consistency, testability, and readiness of requirements before work enters delivery. You are a “fixer” who identifies friction in the operating model and implements the people, process, and tool changes needed to remove it.

Key Responsabilities:

Architectural Realization & Bridge Building

Translate complex Enterprise Architecture designs into actionable work packages for the internal development team.
Ensure the L2 Application Support team has the documentation and training needed to support new architectural shifts.
Lead application re-architecture activities for legacy systems (brownfield modernisation), defining target application architecture, key design decisions, and transition states.
Produce and socialise re-architecture options and trade-offs (e.g., modularisation, API enablement, dependency decoupling, strangler patterns), and agree a pragmatic approach with Architecture, Delivery, and Operations.
Establish lightweight architecture governance for re-architecture initiatives (design reviews, Architecture Decision Records), ensuring security, resilience, performance, and operability non-functional requirements are met.
Plan and drive legacy component decommissioning (including data migration/cutover and hypercare), ensuring documentation, monitoring, and L2 support readiness for each transition.

Delivery Lifecycle Optimization

Evaluate and improve the end-to-end SDLC, from initial system analysis through to testing and release.
Identify opportunities for automation in the QA and Release Management phases to reduce manual monitoring of tasks.

Demand Quality Assurance Function Setup (Intake Quality)

Design and implement a Demand QA operating model (roles, responsibilities, RACI) aligned to the Demand/BA/SA function and delivery teams.
Define and embed quality gates for demand intake (e.g., Definition of Ready for Demand), ensuring requirements are clear, complete, feasible, testable, and traceable before entering the backlog.
Standardise artefacts and templates (user stories, BRDs/FRDs where applicable, acceptance criteria, non-functional requirements, data definitions, integration specs) to increase consistency and reduce rework.
Partner with Testing/QA and Delivery to ensure early test planning: test strategy, test data needs, environment readiness, automation opportunities, and agreed UAT approach.
Establish defect prevention practices (peer reviews, requirement walkthroughs, risk-based triage) and measure demand quality (rework rate, escaped defects linked to requirement gaps, cycle time impact).

Cross Functional Orchestration

Lead the “Technical Handover” process between the Systems Analysis team and the Development team.
Work with Infrastructure to ensure environments (Dev, UAT, Prod) are aligned with the needs of the delivery roadmap.

Performance & Quality Standards

Define “Definitions of Ready” and “Definitions of Done” to ensure high-quality output across all development activities.
Monitor delivery metrics (velocity, bug density, deployment frequency) and implement corrective actions where trends slip.

Systems Consolidation, Rationalisation & Re-platforming

Lead application and tooling consolidation initiatives by assessing the current landscape, identifying duplication, and recommending rationalisation options (retain/retire/replace/re-platform).
Where consolidation depends on reducing coupling or standardising interfaces, drive the required application re-architecture to enable retirement, replacement, or migration with minimal service disruption.
Define target-state principles and roadmaps for re-platforming (e.g., cloud/on-prem modernisation, managed services, CI/CD toolchain), aligning to Enterprise Architecture standards and service management needs.
Build pragmatic migration plans (waves, cutover approach, dependency mapping, data migration, environment readiness) and ensure operational readiness (support model, monitoring, runbooks) for transitioned systems.
Establish governance, benefits tracking, and KPIs for simplification (license and run-cost reduction, reduction in platforms/tools, improved deployment lead time, reduced incident volume) and manage stakeholder alignment through change.

Required Skills and Experiences:

Experience: 20+ years in IT, with a mix of experience in Systems Analysis, Development, and Project/Delivery Management.
Technical Breadth: Deep understanding of Enterprise Architecture patterns and how they apply to legacy and modern platforms, including experience with system/tool rationalisation, re-platforming programmes, and operational supportability (PAS experience is a plus).
Quality Mindset: Proven ability to set up and run quality assurance controls upstream in the Demand lifecycle (requirements quality, acceptance criteria, test planning alignment, and measurable quality gates).
Application Re-architecture: Demonstrable experience leading application re-architecture/modernisation of legacy systems, including transition architectures, risk-managed migration, and decommissioning of legacy components.
Soft Skills: A “Rising Star” mentality – high energy, proactive drive, and the ability to influence peers without having direct hierarchical authority over them.
Process Mindset: Expert knowledge of Agile, Waterfall, and hybrid methodologies.

Applicants are kindly requested to send a CV together with a covering letter on mapfrecareers@middlesea.com