Career Opportunities

Under a general vision of Process Management, the main objective is to develop and/or implement the documentary and execution methodologies of re-engineering and continuous Improvement, building a model that allows the execution of process strategies that support the needs of the Business and Operation areas by focusing on process automation. Generate greater efficiency, homogenization and productivity based on the concepts of Quality, Cost Reduction, Business Increase and Reduction of process times.

Functions:

Process Management

Management of the framework and dimensions of the process (Strategy, Business, Operation, Support, Resources, Roles, Technological Tools).

Analysis and diagnosis of process performance

Regulatory Management, re-engineering and Continuous Improvement (including quality techniques).

Analysis and Design of Business Models / Operational Models

Design:

Analysis and design of processes with a customer focus and digital transformation (Self-management / Self-service processes).

Process diagnosis applying Re-engineering, Continuous Improvement, Quality, Customer Journey and Process Mining methodologies.

Process design and modelling.

Customer Journey Design and Modelling.

Implementation:

Implementation of standardization, re-engineering and continuous improvement methodologies.

Methodologies for control and monitoring of operational processes

Change Management

Academic level:

Degree or Specialized Technical Level.

Required experience:

Have worked in a consulting company or in a processes area between 2 and 3 years.

Have managed, designed and modelled processes in process tools, preferably in ARIS solution.

The above topics preferably developed in Insurance companies or Financial institutions (Experience in the transformation industry is not desirable).

Languages:

a) English level B2 (Written and spoken).

Applicants are kindly requested to send an updated CV to HR Department, hrmalta@middlesea.com

Main Tasks:

• Processing daily receipts and payments in technical system;
• Banking and clearing of Cash Control  account;
• Prepare and  postings of general ledger postings  of technical and non-technical payments;
• Assisting in other administrative work

Requirements:

• O level or A level standard/AAT qualification;
• Good knowledge of Microsoft applications;
• Strong verbal and written communication;
• Proactive, flexible and be able to work on an independent basis;
• Preference will be given to applicants with previous experience in such posts.

Language:

Maltese:     Level: Excellent

English:      Level: Excellent

Spanish:     Level: any level is considered an asset

Applicants are kindly requested to send an updated CV to HR Department, hr@middlesea.com.

A Tow-Truck Driver at Middlesea Assist is the company’s forefront and therefore is considered as an essential role and regarded highly. At Middlesea Assist, Drivers:

• Are paid a very attractive base salary,
• Are paid a monthly production bonus,
• Are paid an annual variable salary over and above the base salary,
• Are covered by both a health and a personal accident insurance,
• Are paid an allowance for driving a scooter,
• Are not required to work during nights,
• Are refunded for CPC courses,
• Are not always required to pay accidents and tickets (T&C apply),
• Work on-call hours at a very attractive rate.

Required

• C1+E – Trucks between 3.5T and 7.5T with heavy trailer

Requirements:

• A – Motorcycle license
• Basic command of spoken and written Maltese & English
• Basic use of smart devices (smartphone & tablet)
• Experience in handling vans and lorries, preferably with trailers
• A clean police conduct

Main Tasks:

• Assisting the Risk Unit in carrying out Risk Assessments.
• Reviewing, monitoring and updating of risk observations and action plans.
• Conducting risk management surveys and assisting in the analysis of results.
• Provide support, education and training to staff to build risk awareness within the company.
• Reviewing and updating of risk registers and incident risk logs.
• Assisting the business in reporting risk related data.
• Contributing to the design, implementation and maintenance of an effective risk management system.

Education, Qualification & Certification:

• Minimum of first degree in Insurance, Accountancy, Economics, Mathematics, Banking, or related discipline or equivalent professional qualification.

Technical Knowledge & Skills:

• Knowledge of Insurance and/or Financial Services
• Strong IT skills – Word, Excel, PowerPoint
• Self-motivated and shows initiative
• Energetic, positive and outgoing
• Team player
• Ability to multi-task under tight deadlines

Language:

• Excellent verbal and written communication skills in English. Basic knowledge of Maltese and Spanish would be considered an asset.

Previous professional experience:

• Work experience within the Financial Services industry would be considered an asset.

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The position will form part of the Company’s IT Area.

Key Responsibilities & Duties

• Understand the business and collects the information required in order to assist users in identifying the best technological solution;
• Lead business requirements initiatives, functional and non-functional, and prepare the documentation required to implement IT projects;
• Understand IT systems to guide users to design and implement solutions aligned and/or complementary with the IT system;
• Design and configure IT solutions to respond to changes in existing or new systems;
• Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases
• Be able to define and validate prototypes featuring IT system changes and new requirements as needed;
• Be able to construct and define use cases;
• Create test plans to verify that requirements and specifications are met;
• Specify functional test cases;
• Carry out testing;
• Participate in the process of estimating and planning IT projects;
• Be able to understand and model business processes;
• Implement best practices for scalability, supportability, ease of maintenance, and system performance
• Participate in coaching and mentoring other analysts in their roles.

Academic and Other Requirements

• Bachelor’s degree in Computer Science or related field required; Masters degree preferred.
• Three to five years of information systems experience preferred.

• A high level of technical expertise and broad knowledge of hardware, software, and programming
• Knowledge of PL/SQL, VB.NET, and Java would be an asset
• Knowledge of insurance and finance would be considered an asset
• Excellent verbal and written communication skills.

• Excellent interpersonal skills with a proven ability to collaborate with a team.
• Excellent analytical and problem-solving skills.
• Extensive knowledge of computer systems and programming.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or able to quickly learn systems and software used by the organization.

• Good command of the English language (Spanish will be considered an asset)
• Be able to travel.

Applicants are kindly requested to send an updated CV to HR Department, hrmalta@middlesea.com

The successful candidate will join an established team of experienced investment professionals; directly involved in the day to day investment management functions, the administration of investment portfolios following investment guidelines, risk profile and investment objectives. 

This is a varied role and the selected candidate may be required to assist in duties such as on the

Main Tasks:

• Preparation of weekly, monthly, quarterly and annual reports
• Regulatory reporting
• Coordinating with Fund Managers and Custodians
• Coordinating with the Back Office
• Developing and maintaining management tools
• Monitoring of exposures and risks within the portfolios

Requirements:

• Excellent Communication and organizational skills
• Being a good team player
• Hands on experience of Microsoft Office
• Ability and initiative to handle increasing responsibility over time.
• The ideal candidate will be a fresh graduate in Banking and Finance or equivalent, keen to learn and progress within a leading company.
• The candidate will be a diligent and detail oriented individual who does not necessarily have a previous job experience but can demonstrate:

Language:

Maltese:     Level: Excellent

English:      Level: Excellent

Spanish:     Level: any level is considered an asset

Applicants are kindly requested to send an updated CV to HR Department, hrmalta@middlesea.com

Description

The candidate will be responsible to identify and attract potential corporate clients with the aim of driving direct corporate channel revenue growth and gain direct corporate channel market share for MAPFRE by promoting the Corporate Value Proposition, including Voluntary Occupational Pensions Schemes as one of the anchor products of the Proposition, that the Group would promote in the market from time to time. The candidate also needs to maintain excellent client relationships and built value for both MAPFRE and the clients’ accounts being managed.

Main Tasks

Business Planning

• Executing and assisting in the compilation of a business plan, which will help MAPFRE grow the direct corporate channel. This will include analysing existing clients and identifying cross-selling opportunities; as well as identifying new potential clients
• Proactive Lead management

Sales Management

• Follow up on leads and incoming requests for information
• Analyse potential client needs and prepare client proposals
• Pro-active sales approach to assist corporate client and close business
• Present proposals to client and see through the on-boarding of the corporate client
• Deliver employee workshops communicating employee benefits and assist with employee on-boarding.

Relationship Management

• Maintain excellent relationship with corporate clients by pro-actively establishing touchpoints based on client needs.
• Lead corporate account reviews.
• Servicing queries efficiently
• Deliver regular employee workshops
• Assist with amendments to existing covers and relative documentation which needs to be completed
• Assist with claim lodging and relative documentation, which needs to be completed.

Reporting

• Prepare and communicate client reports and summary sheets
• Analyse results of reporting and prepare proposals

Other Tasks

• Candidate will be expected to take ownership of the processes in place, propose improvements based on clients’ feedback and implement approved suggestions
• Identify and assist in the improvement of tools being used, including the undergoing IT projects.
• Perform other related duties as assigned to support the work of the Direct Corporate Client team.

Technical Knowledge & Skills

• Knowledge of insurance products.
• Assertive, analytical and customer focused
• Possess good presentation, verbal communication and writing skills
• Multi-tasking, organised, able to prioritise, and meets specified turnaround times.
• Fosters customer centric culture and strives to simplify and improve MAPFRE clients’ journey.
• Proactive and able to work on own initiative. Able to think objectively
• Possess good IT related skills including proficient use of Microsoft Word, Excel and PowerPoint.
• Embraces MAPFRE brand, maintains positive outlook and open to feedback.
• Willing to develop expert technical knowledge of both life and non-life insurance products.

Other requirements

• Technical knowledge of the Maltese Pensions Framework as well as experience within a commercial role in the insurance sector will be considered an asset.
• A business related degree or equivalent will also be considered an asset.

Applicants are kindly requested to send an updated CV to HR Department, hrmalta@middlesea.com

Main Tasks:

The Project Manager is responsible for the overall planning, coordination, implementation, execution, control and completion of IT related projects, in a consistent manner and in line with the company strategy.

• Plans and coordinates internal resources assigned to the projects plus third parties/vendors for the flawless execution of projects.
• Ensures that all projects are delivered on time, within the scope and established and approved budgets.
• Assists in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensures resource availability and allocation.
• Develops a detailed project plan for each engaged project to monitor and track progress.
• Manages approved changes to the project scope, project schedule and project costs using appropriate verification techniques.
• Reports and escalates to his/her reporting line management as appropriate.
• Successfully manages the relationship with the internal and external stakeholders.
• Performs risk management to minimise project risks.
• Manage project issues to minimise disruption and impact to project milestones.
• Create and maintain comprehensive project documentation.
• Participates in and reviews contracts/tenders about the related projects.
• Ensures that the IT security measures on the related projects are planned accordingly and in place following the Organisation’s policies and established standards and procedures.
• Attends briefings and meetings as necessary.
• Prepares and presents reports and other documentation to senior management as requested.

Reporting Lines

• Direct supervision and guidance from senior management.

Requirements:

• A minimum of three years of experience in project management
• Proven experience in successfully delivering projects in a large matrixed organization
• Good knowledge of insurance would be considered an asset
• Effective leadership, interpersonal, and communications skills
• The ability to command respect and to create a sense of community amongst the members of the project teams
• Excellent knowledge of techniques for planning, monitoring and controlling programmes
• Professional certification in Project Management, for example, PMP or Prince 2 would be considered an asset
• Good knowledge of project management methods
• Good knowledge of budgeting and resource allocation procedures
• Sound business case development and approvals skills
• Good understanding of the procurement process including negotiation with third parties
• Advanced skills and experience in supplier management
• Experience in portfolio management concepts and strategies

Contact: HR Department – hrmalta@middlesea.com

A new post is open in the property department for a person who will form part of a team dedicated to running the investment property portfolio.

Main Tasks

• Need to interact and handle communication with tenants,  suppliers, and contractors.
• Be called upon to market portfolio property for rental.
• Handle refurbishment, maintenance and ongoing technical issues relating to property.
• Need to cover a number of properties in the portfolio and run parallel with other persons in the department.
• Be coordinating with property security employees and other site technicians.

Knowledge

• Administrative capability to work on his/her own initiative.
• Good communication skills.
• Some knowledge of property management
• Working knowledge of Microsoft Excel and Word
• Able to work well in a team environment
• Have a good command of spoken and written English.
• Have a valid driver’s license.

The role involves an interesting work environment with scope for continued training but any skills or qualifications associated with the role description will be an advantage.

Applicants are kindly requested to send an updated CV to HR Department, hrmalta@middlesea.com

Main Tasks:

The role in question requires strong communication skills together with a good command of IT applications specifically in relation to an established IT property system (training to be provided), Microsoft Office with emphasis on Microsoft Excel, and knowledge of accounting (minimum O’level) to cover areas of work that fall under role responsibility which include:

• Inputting of contractual lease details and obligations onto property system and updating of same.
• Issuing of requests for payment/invoices of rent/maintenance/utility bills/insurance premia off the property system in relation to lease agreements on system.
• Settlement of invoices to suppliers relating to property expenditure – capital or ordinary expenses – off the property system.
• End of month rent and expenditure reconciliation schedules with Finance Department.
• Producing and analysing high-level data off the property system to report to Investments Committee.
• Annual preparation of property accounting schedules relating to end of year Property Valuation exercise.
• Liaise directly with tenants/suppliers/estate agents/legal consultants in relation to dues/payments/marketing of offices etc.
• Assist team in project refurbishments through on-time payments to suppliers.
• Assist tenants when necessary in day-to-day upkeep of premises.

Candidates working on a part-time/reduced hours basis will also be considered.

Applicants are kindly requested to send an updated CV to HR Department, hrmalta@middlesea.com 

The Sales and Customer Executive is responsible for interacting with MAPFRE customers and effectively responding to their sales and customer service requirements– whether these are made face-to-face, by telephone or through electronic mail – in a successful and professional manner to satisfy the customer and hence maintain a good image for MAPFRE MSV Life and reach the sales and servicing objectives of the Company. The Sales and Customer Executive is responsible for promoting and selling the Company’s products following an assessment of the demands and needs of customers as well as to service direct personal clients throughout the life cycle of their policy.

Main Tasks:

Provides an excellent sales and service experience to a client where in the sales and service action (i) is taken in the best interest of the client; (ii) that the highest level of standard is provided; (iii) that all MAPFRE MSV Life clients are treated fairly regardless of race, sex, religion, age, or disability.

Assists in the servicing of walk-in customers, including intermediaries, which includes but is not limited to the following:

• Updating and amending client details as and when appropriate
• Providing product information to clients and responding to their queries.
• Promoting new products
• Providing advice to client with regards to impacts of alterations to existing policies
• Providing quotations for a new policy and completion of necessary paperwork if sale is concluded
• Administers a policy’s process as appropriate with regards to surrenders, maturities, payment of death benefits, revised Estimate Maturity Values, top-ups, switches, valuations of Unit Linked policies, payment of premiums.
• Handling all calls and electronic mails from MSV life clients.
• Handling of customer complaints received at Regional Offices and seeking resolution thereof; referring unresolved complaints internally through the established channels.
• Processing of customer requests by amending the customer / policy records accordingly, issuing, and sending the appropriate paperwork.
• Applies, where so delegated, discretionary authority to mitigate a serious customer relationship breakdown situation by offering redress compensation.
• Servicing of customer enquiries on the phone and by email, in a similar way to walk-in customers.
• Verifying the identity of the customer in accordance with procedure on customer identification and logging all calls in a call centre database.
• Carrying out of pro-active marketing of products as well as surveys on the phone.
• Actively follow up with clients of maturing policies with a view to attracting reinvestments.
• Assists with work related to receipt and process payment from walk-in customers.
• Carrying out end-of-day reconciliation of cash and cheques received at Regional Office.
• Assists with work related to the improvement performance and efficiency by proposing technology, software and workflow related improvements between the Regional Office and the supporting units within MAPFRE MSV Life as well as its intermediaries and more.

Experience and Qualifications:

Minimum year’s experience: 2 years
Reading for a tertiary qualification or a professional qualification: Desirable

Applicants are kindly requested to send an updated CV to HR Department, hrmalta@middlesea.com

Main tasks: 

• Assisting the Risk Unit in carrying out Risk Assessments.
• Reviewing, monitoring and updating of risk observations and action plans.
• Conducting risk management surveys and assisting in the analysis of results.
• Provide support, education and training to staff to build risk awareness within the company.
• Reviewing and updating of risk registers and incident risk logs.
• Assisting the business in reporting risk related data.
• Contributing to the design, implementation and maintenance of an effective risk management system.

Education, Qualification & Certification:

• Minimum of first degree in Insurance, Accountancy, Economics, Mathematics, Banking, or related discipline or equivalent professional qualification.

Technical Knowledge & Skills:

• Knowledge of Insurance and/or Financial Services
• Strong IT skills – Word, Excel, PowerPoint
• Self-motivated and shows initiative
• Energetic, positive and outgoing
• Team player
• Ability to multi-task under tight deadlines

Language:

• Excellent verbal and written communication skills in English.
• Basic knowledge of Maltese and Spanish would be considered an asset.

Previous professional experience:

Work experience within the Financial Services industry would be considered an asset.

The successful candidate will join an established team of experiences investment professionals; directly involved in the day to day investment management functions, the management functions,

Main Tasks:

This is a varied role and the selected candidate may be required to assist in duties such as:

• Preparation of weekly, monthly, quarterly and annual reports
• Regulatory reporting
• Coordinating with Fund Managers and Custodians
• Coordinating with the Back Office
• Developing and maintaining management tools
• Monitoring of exposures and risks within the portfolios

• Excellent Communication and organizational skills
• Being a good team player
• Hands on experience of Microsoft Office
• Ability and initiative to handle increasing responsibility over time

Main Tasks:

• Delivery of high quality support service to Brokers;
• Underwriting and rating of Commercial Lines of business including preparation and issuing of quotations
• Drafting and issuing of policy documentation;
• Working in a team to reach departmental goals on Commercial Lines of business;
• Support and servicing of existing business;
• Assist and support the team with any work as required.

Competencies

• Oral and written communication
• Problem solving and decision making
• Negotiation skills
• Initiative
• Analysis and interpretation
• Teamwork
• Adaptability
• Interpersonal effectiveness
• Computer skills (Microsoft Applications etc)

Education, Qualification & Certification

• Minimum of 3 years experience in the insurance industry required. Preference will be given to applicants with experience in Commercial Lines underwriting;
• Minimum of secondary level of education;
• Preference will be given to applicants with MCAST Advanced Diploma in Insurance, CII qualification, University Degree or higher.

Language

• Maltese Level: Excellent
• English Level: Excellent
• Spanish Level: Considered an asset

Those interested kindly send us your CV at hrmalta@middlesea.com