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Pricing Specialist

MAIN TASKS:

  • Ensure compliance with Group policies, standards and processes as required.
  • Strengthen the Group’s culture and values through appropriate actions and behaviour.
  • Manage, motivate and develop the team to maximize the achievement of individual goals, as appropriate (if applicable).
  • Ensuring univariate and multivariate analyses of the main tariff technical performance indicators and market trends with consequent analysis of impact scenarios.
  • Ensuring the definition of tariff changes for the various risk profiles, also analysing impact scenarios.
  • Creation the ELR and tariff monitoring dashboards.
  • Ensuring the reporting for internal use and the decision-making process of the Company’s top management.
  • Prepare the analysis of corporate projects with impacts on the actuarial area.
  • Develop products and modeling components (claims, conversion, retention, upselling models).
  • Prepare the drafting of the Company’s technical tariff reports.
  • Identify, manage and control risks as part of their role in line with the Company’s risk framework.

REQUIREMENTS:

  • Minimum of 2 to 3 years working in an insurance technical environment;
  • Knowledge of Microsoft Office Tools/Applications;
  • Negotiation Skills;
  • Strong Communication Skills – verbal and written;
  • Strong Analytical Skills;
  • Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
  • Ability to work independently with minimal guidance and part of a team.
  • Team Player

KNOWLEDGE AND SKILLS:

  • Company Business Model, knowledge of the Policy Life Cycle. Mathematical, statistical, technical and actuarial skills.
  • Knowledge of R / Python / SAS-DB / DHW-SQL / pISQL and statistical software Emblem, Radar. English.
  • Confidentiality.
  • Commitment, order and quality orientation, analytical thinking, teamwork, initiative/autonomy, perseverance and achievement orientation and willingness to learn.

LANGUAGE:

Maltese:     Level: Excellent

English:      Level: Excellent

Spanish:     Level: any level is considered an asset

BENEFITS: 

  • Flexible working hours
  • Gym in Premises
  • Birthday Leave
  • Health Insurance
  • Life Insurance
  • Canteen Allowance
  • Transport Allowance
  • Longer Maternity / Paternal leave
  • Returning mothers Benefit
  • Children Sick Leave
  • Pension Plan Incentive after 2 years of Seniority
  • Active Ageing Incentive
  • Study / Exam Leave
  • Sports and Cultural Leave
  • Sponsorship for Training
  • Canteen Facility

If interested, kindly send us a CV on: hrmalta@middlesea.com

Sales and Customer Executive - Birkirkara Regional Office

MAIN TASKS:

  • Working in a team in order to reach departmental goals on Personal Lines Business, predominantly consisting of Motor, Marine Hull, Home and Individual Health risks;
  • Delivery of a high quality service and in a timely manner to direct clients;
  • Technical analysis of commercial and personal line Proposals from direct and Tii clients;
  • Issuing of policy documentation and related data inputting/invoicing in the Company’s systems;
  • Support and servicing of Direct existing business;
  • General office duties, including liaison with the Technical Underwriting Unit and all other Support departments.

REQUIREMENTS:

  • Minimum of 2 to 3 years working in an insurance technical environment;
  • Knowledge of Microsoft Office Tools/Applications;
  • Negotiation Skills;
  • Strong Communication Skills – verbal and written;
  • Strong Analytical Skills;
  • Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
  • Ability to work independently with minimal guidance and part of a team.
  • Team Player

LANGUAGE:

Maltese:     Level: Excellent

English:      Level: Excellent

Spanish:     Level: any level is considered an asset

BENEFITS: 

  • Flexible working hours
  • Gym in Premises
  • Birthday Leave
  • Health Insurance
  • Life Insurance
  • Canteen Allowance
  • Transport Allowance
  • Longer Maternity / Paternal leave
  • Returning mothers Benefit
  • Children Sick Leave
  • Pension Plan Incentive after 2 years of Seniority
  • Active Ageing Incentive
  • Study / Exam Leave
  • Sports and Cultural Leave
  • Sponsorship for Training
  • Canteen Facility

If interested, kindly send us a CV on: hrmalta@middlesea.com

Sales and Customer Executive - Luqa Regional Office

MAIN TASKS:

  • Working in a team in order to reach departmental goals on Personal Lines Business, predominantly consisting of Motor, Marine Hull, Home and Individual Health risks;
  • Delivery of a high quality service and in a timely manner to direct clients;
  • Technical analysis of commercial and personal line Proposals from direct and TII clients;
  • Issuing of policy documentation and related data inputting/invoicing in the Company’s systems;
  • Support and servicing of Direct existing business;
  • General office duties, including liaison with the Technical Underwriting Unit and all other Support departments.

REQUIREMENTS:

  • Minimum of 2 to 3 years working in an insurance technical environment;
  • Knowledge of Microsoft Office Tools/Applications;
  • Negotiation Skills;
  • Strong Communication Skills – verbal and written;
  • Strong Analytical Skills;
  • Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
  • Ability to work independently with minimal guidance and part of a team.
  • Team Player

LANGUAGE:

Maltese:     Level: Excellent

English:      Level: Excellent

Spanish:     Level: any level is considered an asset

BENEFITS: 

  • Flexible working hours
  • Gym in Premises
  • Birthday Leave
  • Health Insurance
  • Life Insurance
  • Canteen Allowance
  • Transport Allowance
  • Longer Maternity / Paternal leave
  • Returning mothers Benefit
  • Children Sick Leave
  • Pension Plan Incentive after 2 years of Seniority
  • Active Ageing Incentive
  • Study / Exam Leave
  • Sports and Cultural Leave
  • Sponsorship for Training
  • Canteen Facility

 If interested, kindly send us a CV on: hrmalta@middlesea.com

Technical Support Executive

The scope of the position includes all MAPFRE Entities in Malta that is, MAPFRE Middlesea Plc, MAPFRE MSV Life Plc and Middlesea Assist Ltd.

MAIN TASKS:

  • Identity Access Management to the Group’s Active Directories and other application systems for joiners, leavers and movers;
  • Carry out periodical reviews in line with the Group’s Access Control Policies including reporting to the relevant Corporate Area;
  • Maintain user access matrices;
  • Assist in ensuring compliance with Group’s security policies;
  • Provide second line support to End Users within an established IT Security Services framework;
  • Update documentation and procedures;
  • Collaborate in the response security events;

KNOWLEDGE, SKILLS AND ABILITIES:

Education and training:

As a minimum an MQF Level 5 Diploma in IT Computer Systems and Network or a B.Sc. degree in Computer Studies and an ECDL Qualification.  Any industry related Certifications; such as those from ISACA, and past experience are considered an asset.  Candidates pursuing these qualifications will also be considered a plus.

Skills and abilities:

  • Analytical skills.
  • Self-motivated work under general supervision.
  • Collaborating with other areas within the organisation as well with third parties.
  • Teamwork;
  • Adherence to high standards of ethics and personal integrity, initiative, and respect for others.

Functional Performances:

–        Ability to manage and prioritize, changing workloads in a challenging technical environment;

–        Capacity to quickly absorb new concepts and technologies and apply that knowledge to current efforts and plans;

–        Flexibility

Languages:

Good spoken and written English and Maltese are a must.  Spanish is a plus.

BENEFITS: 

  • Flexible working hours
  • Gym in Premises
  • Birthday Leave
  • Health Insurance
  • Life Insurance
  • Canteen Allowance
  • Transport Allowance
  • Longer Maternity / Paternal leave
  • Returning mothers Benefit
  • Children Sick Leave
  • Pension Plan Incentive after 2 years of Seniority
  • Active Ageing Incentive
  • Study / Exam Leave
  • Sports and Cultural Leave
  • Sponsorship for Training
  • Canteen Facility

If interested, kindly send us a CV on: hrmalta@middlesea.com

Sales and Customer Executive

MAIN TASKS:

  • Working in a team in order to reach departmental goals on Personal Lines Business, predominantly consisting of Motor, Marine Hull, Home and Individual Health risks;
  • Delivery of a high quality service and in a timely manner to direct clients;
  • Technical analysis of commercial and personal line Proposals from direct and TII clients;
  • Issuing of policy documentation and related data inputting/invoicing in the Company’s systems;
  • Support and servicing of Direct existing business;
  • General office duties, including liaison with the Technical Underwriting Unit and all other Support departments.

REQUIREMENTS:

  • Minimum of 2 years working in an insurance technical environment;
  • Knowledge of Microsoft Office Tools/Applications;
  • Negotiation Skills;
  • Strong Communication Skills – verbal and written;
  • Strong Analytical Skills;
  • Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
  • Ability to work independently with minimal guidance and part of a team.
  • Team Player

LANGUAGE:

Maltese:     Level: Excellent

English:      Level: Excellent

Spanish:     Level: any level is considered an asset

BENEFITS: 

  • Flexible working hours
  • Gym in Premises
  • Birthday Leave
  • Health Insurance
  • Life Insurance
  • Canteen Allowance
  • Transport Allowance
  • Longer Maternity / Paternal leave
  • Returning mothers Benefit
  • Children Sick Leave
  • Pension Plan Incentive after 2 years of Seniority
  • Active Ageing Incentive
  • Study / Exam Leave
  • Sports and Cultural Leave
  • Sponsorship for Training
  • Canteen Facility

If interested, kindly send us a CV on: hrmalta@middlesea.com

Processes Role

Under a general vision of Process Management, the main objective is to develop and/or implement the documentary and execution methodologies of re-engineering and continuous Improvement, building a model that allows the execution of process strategies that support the needs of the Business and Operation areas by focusing on process automation. Generate greater efficiency, homogenization and productivity based on the concepts of Quality, Cost Reduction, Business Increase and Reduction of process times.

Functions:

Process Management

Management of the framework and dimensions of the process (Strategy, Business, Operation, Support, Resources, Roles, Technological Tools).

Analysis and diagnosis of process performance

Regulatory Management, re-engineering and Continuous Improvement (including quality techniques).

Analysis and Design of Business Models / Operational Models

Design:

Analysis and design of processes with a customer focus and digital transformation (Self-management / Self-service processes).

Process diagnosis applying Re-engineering, Continuous Improvement, Quality, Customer Journey and Process Mining methodologies.

Process design and modelling.

Customer Journey Design and Modelling.

Implementation:

Implementation of standardization, re-engineering and continuous improvement methodologies.

Methodologies for control and monitoring of operational processes

Change Management

Academic level:

Degree or Specialized Technical Level.

Required experience:

Have worked in a consulting company or in a processes area between 2 and 3 years.

Have managed, designed and modelled processes in process tools, preferably in ARIS solution.

The above topics preferably developed in Insurance companies or Financial institutions (Experience in the transformation industry is not desirable).

Languages:

a) English level B2 (Written and spoken).

BENEFITS: 

  • Flexible working hours
  • Gym in Premises
  • Birthday Leave
  • Health Insurance
  • Life Insurance
  • Canteen Allowance
  • Transport Allowance
  • Longer Maternity / Paternal leave
  • Returning mothers Benefit
  • Children Sick Leave
  • Pension Plan Incentive after 2 years of Seniority
  • Active Ageing Incentive
  • Study / Exam Leave
  • Sports and Cultural Leave
  • Sponsorship for Training
  • Canteen Facility

Applicants are kindly requested to send an updated CV to HR Department, hrmalta@middlesea.com

Sales and Customer Executive at Floriana Regional Office

Main Tasks:

  • Assists in the servicing of walk-in customers, including intermediaries, which includes but is not limited to the following:
  • Updating and amending client details as and when appropriate
  • Providing product information to clients and responding to their queries.
  • Promoting new products
  • Providing quotations for a new policy and completion of necessary paperwork if sale is concluded
  • Administers a policy’s process as appropriate with regards to surrenders, maturities, payment of death benefits, revised Estimate Maturity Values, top-ups, switches, valuations of Unit Linked policies, payment of premiums.
  • Handling all calls and electronic mails from MSV life clients.
  • Handling of customer complaints received at Regional Offices and seeking resolution thereof; referring unresolved complaints internally through the established channels.
  • Processing of customer requests by amending the customer / policy records accordingly, issuing, and sending the appropriate paperwork.
  • Applies, where so delegated, discretionary authority to mitigate a serious customer relationship breakdown situation by offering redress compensation.
  • Servicing of customer enquiries on the phone and by email, in a similar way to walk-in customers.

Requirements:

  • Knowledge of Microsoft Office Tools/Applications;
  • Negotiation Skills;
  • Strong Communication Skills – verbal and written;
  • Strong Analytical Skills;
  • Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
  • Ability to work independently with minimal guidance and part of a team.
  • Team Player.

Languages:

  • Maltese: Level: Excellent
  • English: Level: Excellent
  • Spanish: Level: Any level is considered an asset

Benefits

+ Flexible working hours

+ Gym in Premises

   + Birthday Leave

+ Health Insurance

+ Life Insurance

+ Canteen Allowance

+ Transport Allowance

+ Longer Maternity / Paternal leave

+ Returning mothers Benefit

+ Children Sick Leave

+ Pension Plan Incentive after 2 years of Seniority

+ Active Ageing Incentive

+ Study / Exam Leave

+ Sports and Cultural Leave

+ Sponsorship for Training

+ Canteen Facility

Those interested are kindly requested to send the C.V. to hrmalta@middlesea.com by not later than Tuesday 13 December, 2022.

 

Technical Support Executive

The scope of the position includes all MAPFRE Entities in Malta that is, MAPFRE Middlesea Plc, MAPFRE MSV Life Plc and Middlesea Assist Ltd.

MAIN TASKS:

  • Identity Access Management to the Group’s Active Directories and other application systems for joiners, leavers and movers;
  • Carry out periodical reviews in line with the Group’s Access Control Policies including reporting to the relevant Corporate Area;
  • Maintain user access matrices;
  • Assist in ensuring compliance with Group’s security policies;
  • Provide second line support to End Users within an established IT Security Services framework;
  • Update documentation and procedures;
  • Collaborate in the response security events;

KNOWLEDGE, SKILLS AND ABILITIES:

Education and training:

As a minimum an MQF Level 5 Diploma in IT Computer Systems and Network or a B.Sc. degree in Computer Studies and an ECDL Qualification.  Any industry related Certifications; such as those from ISACA, and past experience are considered an asset.  Candidates pursuing these qualifications will also be considered a plus.

Skills and abilities:

  • Analytical skills.
  • Self-motivated work under general supervision.
  • Collaborating with other areas within the organisation as well with third parties.
  • Teamwork;
  • Adherence to high standards of ethics and personal integrity, initiative, and respect for others.

Functional Performances:

–        Ability to manage and prioritize, changing workloads in a challenging technical environment;

–        Capacity to quickly absorb new concepts and technologies and apply that knowledge to current efforts and plans;

–        Flexibility

Languages:

Good spoken and written English and Maltese are a must.  Spanish is a plus.

BENEFITS: 

  • Flexible working hours
  • Gym in Premises
  • Birthday Leave
  • Health Insurance
  • Life Insurance
  • Canteen Allowance
  • Transport Allowance
  • Longer Maternity / Paternal leave
  • Returning mothers Benefit
  • Children Sick Leave
  • Pension Plan Incentive after 2 years of Seniority
  • Active Ageing Incentive
  • Study / Exam Leave
  • Sports and Cultural Leave
  • Sponsorship for Training
  • Canteen Facility

Applicants are kindly requested to send an updated CV to HR Department, hrmalta@middlesea.com

Senior Anti-Money Laundering Executive

Duties and Responsibilities:

  • Contributing to the design, implementation and maintenance of the Company’s AML/CFT programme
  • Supporting and assisting in the customer acceptance process, including onboarding and subsequent reviews
  • Carrying our risk assessments (CRA, JRA) and customer profiling
  • Overseeing the ongoing monitoring process
  • Compiling statistics and internal reports for senior management
  • Providing assistance, guidance and training to employees and intermediaries
  • Acting as the Company’s Designated Employee
  • Conducting internal investigations relating to STRs/ SARs
  • Assisting the MLRO, as necessary

Education, Qualification & Certification:

  • Minimum of first degree in a related discipline or equivalent professional qualification
  • Ideally possess a relevant AML/CFT qualification and/ or appropriate training

Technical Knowledge & Skills:

  • Sound knowledge of AML/CFT legislative provisions
  • Proven experience within the financial crime compliance field
  • Meticulous, with excellent organisational skills and attention to detail
  • Competency with MS Office, and preferably other AML related management/ software tools
  • Ability to multi-task under tight deadlines
  • Strong team player

Language:

  • Excellent communication skills and fluency in English, and ideally Maltese

Previous professional experience:

  • Work experience within the insurance or financial services industry would be considered an asset, but is not a requirement.

BENEFITS: 

  • Flexible working hours
  • Gym in Premises
  • Birthday Leave
  • Health Insurance
  • Life Insurance
  • Canteen Allowance
  • Transport Allowance
  • Longer Maternity / Paternal leave
  • Returning mothers Benefit
  • Children Sick Leave
  • Pension Plan Incentive after 2 years of Seniority
  • Active Ageing Incentive
  • Study / Exam Leave
  • Sports and Cultural Leave
  • Sponsorship for Training
  • Canteen Facility

Applicants are kindly requested to send an updated CV to HR Department, hrmalta@middlesea.com

Junior Investments Executive

The successful candidate will join an established team of experienced investment professionals; directly involved in the day to day investment management functions, the administration of investment portfolios following investment guidelines, risk profile and investment objectives. 

This is a varied role and the selected candidate may be required to assist in duties such as on the

Main Tasks:

  • Preparation of weekly, monthly, quarterly and annual reports
  • Regulatory reporting
  • Coordinating with Fund Managers and Custodians
  • Coordinating with the Back Office
  • Developing and maintaining management tools
  • Monitoring of exposures and risks within the portfolios

Requirements:

  • Excellent Communication and organizational skills
  • Being a good team player
  • Hands on experience of Microsoft Office
  • Ability and initiative to handle increasing responsibility over time.
  • The ideal candidate will be a fresh graduate in Banking and Finance or equivalent, keen to learn and progress within a leading company.
  • The candidate will be a diligent and detail oriented individual who does not necessarily have a previous job experience but can demonstrate:

Language:

Maltese:     Level: Excellent

English:      Level: Excellent

Spanish:     Level: any level is considered an asset

BENEFITS: 

  • Flexible working hours
  • Gym in Premises
  • Birthday Leave
  • Health Insurance
  • Life Insurance
  • Canteen Allowance
  • Transport Allowance
  • Longer Maternity / Paternal leave
  • Returning mothers Benefit
  • Children Sick Leave
  • Pension Plan Incentive after 2 years of Seniority
  • Active Ageing Incentive
  • Study / Exam Leave
  • Sports and Cultural Leave
  • Sponsorship for Training
  • Canteen Facility

Applicants are kindly requested to send an updated CV to HR Department, hrmalta@middlesea.com

Corporate Clients Relationship Executive

Description

The candidate will be responsible to identify and attract potential corporate clients with the aim of driving direct corporate channel revenue growth and gain direct corporate channel market share for MAPFRE by promoting the Corporate Value Proposition, including Voluntary Occupational Pensions Schemes as one of the anchor products of the Proposition, that the Group would promote in the market from time to time. The candidate also needs to maintain excellent client relationships and built value for both MAPFRE and the clients’ accounts being managed.

Main Tasks

Business Planning

  • Executing and assisting in the compilation of a business plan, which will help MAPFRE grow the direct corporate channel. This will include analysing existing clients and identifying cross-selling opportunities; as well as identifying new potential clients
  • Proactive Lead management

Sales Management

  • Follow up on leads and incoming requests for information
  • Analyse potential client needs and prepare client proposals
  • Pro-active sales approach to assist corporate client and close business
  • Present proposals to client and see through the on-boarding of the corporate client
  • Deliver employee workshops communicating employee benefits and assist with employee on-boarding.

Relationship Management

  • Maintain excellent relationship with corporate clients by pro-actively establishing touchpoints based on client needs.
  • Lead corporate account reviews.
  • Servicing queries efficiently
  • Deliver regular employee workshops
  • Assist with amendments to existing covers and relative documentation which needs to be completed
  • Assist with claim lodging and relative documentation, which needs to be completed.

Reporting

  • Prepare and communicate client reports and summary sheets
  • Analyse results of reporting and prepare proposals

Other Tasks

  • Candidate will be expected to take ownership of the processes in place, propose improvements based on clients’ feedback and implement approved suggestions
  • Identify and assist in the improvement of tools being used, including the undergoing IT projects.
  • Perform other related duties as assigned to support the work of the Direct Corporate Client team.

Technical Knowledge & Skills

  • Knowledge of insurance products.
  • Assertive, analytical and customer focused
  • Possess good presentation, verbal communication and writing skills
  • Multi-tasking, organised, able to prioritise, and meets specified turnaround times.
  • Fosters customer centric culture and strives to simplify and improve MAPFRE clients’ journey.
  • Proactive and able to work on own initiative. Able to think objectively
  • Possess good IT related skills including proficient use of Microsoft Word, Excel and PowerPoint.
  • Embraces MAPFRE brand, maintains positive outlook and open to feedback.
  • Willing to develop expert technical knowledge of both life and non-life insurance products.

Other requirements

  • Technical knowledge of the Maltese Pensions Framework as well as experience within a commercial role in the insurance sector will be considered an asset.
  • A business related degree or equivalent will also be considered an asset.

BENEFITS: 

  • Flexible working hours
  • Gym in Premises
  • Birthday Leave
  • Health Insurance
  • Life Insurance
  • Canteen Allowance
  • Transport Allowance
  • Longer Maternity / Paternal leave
  • Returning mothers Benefit
  • Children Sick Leave
  • Pension Plan Incentive after 2 years of Seniority
  • Active Ageing Incentive
  • Study / Exam Leave
  • Sports and Cultural Leave
  • Sponsorship for Training
  • Canteen Facility

Applicants are kindly requested to send an updated CV to HR Department, hrmalta@middlesea.com

Junior Investments Executive

 

The successful candidate will join an established team of experiences investment professionals; directly involved in the day to day investment management functions, the management functions,

Main Tasks:

This is a varied role and the selected candidate may be required to assist in duties such as:

  • Preparation of weekly, monthly, quarterly and annual reports
  • Regulatory reporting
  • Coordinating with Fund Managers and Custodians
  • Coordinating with the Back Office
  • Developing and maintaining management tools
  • Monitoring of exposures and risks within the portfolios
Candidate:
The ideal candidate will be a fresh graduate in Banking and Finance or equivalent, keen to learn and
progress within a leading company. The candidate will be a diligent and detail oriented individual
who does not necessarily have a previous job experience but can demonstrate:
  • Excellent Communication and organizational skills
  • Being a good team player
  • Hands on experience of Microsoft Office
  • Ability and initiative to handle increasing responsibility over time

BENEFITS: 

  • Flexible working hours
  • Gym in Premises
  • Birthday Leave
  • Health Insurance
  • Life Insurance
  • Canteen Allowance
  • Transport Allowance
  • Longer Maternity / Paternal leave
  • Returning mothers Benefit
  • Children Sick Leave
  • Pension Plan Incentive after 2 years of Seniority
  • Active Ageing Incentive
  • Study / Exam Leave
  • Sports and Cultural Leave
  • Sponsorship for Training
  • Canteen Facility
Interested applicants are kindly requested to send their C.V. together with their motivational letter

Driver

Middlesea Assist Ltd. needs dynamic employees that are ready to learn, self-motivated, and willing to help.

Drivers are Middlesea Assist’s forefront employees. They will be the ones that will liaise with our clients in person and so must be worthy of our standards and our image. The duty of our drivers is to deliver roadside assistance services as instructed by the call centre with outstanding punctuality, report to the services team leader, and maintain the company’s assets at the best of their condition.

Candidates must:

  • Speak fluent Maltese and English
  • Be available to work mornings, afternoons evening on rotation but not later than 10 pm
  • Available to work during weekends on short notice
  • Hold a relevant valid driving license (C1+E) and (A)
  • Be able to drive a bike following the required lessons and training
  • Experience as an auto mechanic or technician, in roadside assistance, and A license are considered as assets

Established in 2012, Middlesea Assist brings together MAPFRE Middlesea plc, Malta’s leading insurer, and MAPFRE Asistencia, the majority shareholder and multinational assistance company with a presence in five continents.

Thanks to a complex network of corporate companies and a selected network of local providers, Middlesea Assist specialises in various assistance services and warranties with a special focus on the roadside, home, and medical assistance both locally and worldwide.

Interested applicants are kindly requested to send their C.V. together with their motivational letter

Call Centre Agent

Middlesea Assist Ltd in Malta is looking to recruit a Call Centre Agent to join their team on a full-time basis. The role is on a shift basis (we are open 24/7) and has a key role in the day-to-day operation. The main duty of the Call Centre Agent is to handle incoming calls for assistance services and dispatch the needed service within the agreed time frame.

Job Responsibilities and Duties:

  • Answer and handle incoming calls for assistance services;
  • Correspond with foreign and local third parties by email;
  • Identify, research, and resolve customer queries using applicable software;
  • Document all call information according to standard operating procedures;
  • Complete call logs and reports;
  • Other call centre-related duties as assigned.

Qualifications and Skills:

  • Proficient in relevant computer applications including the ability to learn and navigate new software;
  • Excellent data entry and typing skills;
  • Superior listening, verbal, and written communication skills;
  • Ability to handle the stressful situation appropriately;
  • Ability to effectively manage multiple priorities and work in a dynamic environment;
  • Speak and write fluent Maltese and English;
  • Knowledge of basic home installation (would be considered an asset);
  • Experience in a call centre environment (would be considered an asset);
  • Knowledge of customer service practices and principles (would be considered an asset).

Middlesea Assist Ltd:
Established in 2012, Middlesea Assist brings together Mapfre Middlesea plc, Malta’s leading insurer and Mapfre Asistencia, the majority shareholder and multinational assistance company with presence in five continents. Thanks to a complex network of corporate companies and a selected network of local providers, Middlesea Assist specialises in various assistance services and warranties with a special focus on roadside, home and medical assistance both locally and worldwide.

Interested applicants are kindly requested to send their C.V. together with their motivational letter
Tow-Truck Driver

A Tow-Truck Driver at Middlesea Assist is the company’s forefront and therefore is considered as an essential role and regarded highly. At Middlesea Assist, Drivers:

  • Are paid a very attractive base salary,
  • Are paid a monthly production bonus,
  • Are paid an annual variable salary over and above the base salary,
  • Are covered by both a health and a personal accident insurance,
  • Are paid an allowance for driving a scooter,
  • Are not required to work during nights,
  • Are refunded for CPC courses,
  • Are not always required to pay accidents and tickets (T&C apply),
  • Work on-call hours at a very attractive rate.

Required

  • C1+E – Trucks between 3.5T and 7.5T with heavy trailer

Requirements:

  • A – Motorcycle license
  • Basic command of spoken and written Maltese & English
  • Basic use of smart devices (smartphone & tablet)
  • Experience in handling vans and lorries, preferably with trailers
  • A clean police conduct