Career Opportunities

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Careers

MAPFRE MIDDLESEA

Policy Operations Unit - Policy Operations Assistant

Main Tasks

Drafting and issuing of policy documentation; mainly commercial lines, group health and group Life
Processing of endorsements, declarations, invoicing, amendments and cancellations;
Assist the Policy Operations Team with the pre-renewal/renewal process;
Assist Supervisor and colleagues with any work as required and any office related tasks as required

Competencies

Oral and written communication
Initiative
Analysis and interpretation
Teamwork
Adaptability
Interpersonal effectiveness
Computer skills (Microsoft Applications etc..)
Hardworking, determined with future prospects of professional development

Qualifications & Skills:

Minimum of secondary level of education;
Preference will be given to applicants with an insurance background and/or insurance qualifications
Training will be given however the right candidate should be able to work within a team and with minimum supervision

Language

Maltese Level: Excellent
English Level: Excellent
Spanish Level: Considered an asset

Benefits:

+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Account Executive

Main Tasks

Delivery of high quality support service to Brokers;
Underwriting and rating of Commercial Lines of business including preparation and issuing of quotations;
Drafting and issuing of policy documentation;
Working in a team to reach departmental goals on Commercial Lines of business;
Support and servicing of existing business;
Assist and support the team with any work as required.

Competencies

Oral and written communication
Problem solving and decision making
Negotiation skills
Initiative
Analysis and interpretation
Teamwork
Adaptability
Interpersonal effectiveness
Computer skills (Microsoft Applications etc)

Language

Maltese Level: Excellent
English Level: Excellent
Spanish Level: Considered an asset

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Data Governance Business Specialist

The main purpose of this position is to assist the data governance team in the formation and execution of a data governance framework, related policies and standards. Reporting to the Chief Data Officer, the person fulfilling this role will be a primary contact point in the implementation of an Enterprise Data Governance program. This would entail working closely with a many teams across the group supporting implementation and oversight of enterprise data engagement and governance goals, standards, practices, processes and change management.

Consider your day-to-day responsibilities in this role as following:

Define data standards and quality objectives
Deploys the Data Governance model in the country and business units
Focused in organization, processes and management KPIs
Ensure policy compliance
Drives to quality and transparency culture
Understand the group’s strategic enterprise data needs.

Responsibilities

Help to establish and govern an enterprise data governance implementation roadmap including strategic priorities for development of information-based capabilities
Help to roll out an enterprise wide data governance framework, with a focus on improvement of data quality and the protection of sensitive data through modifications to organization behaviour policies and standards, principles, governance metrics, processes, related tools and data architecture
Establish and govern an enterprise data governance implementation roadmap including strategic priorities for development of information-based capabilities
Roll out an enterprise wide data governance framework, with a focus on improvement of data quality and the protection of sensitive data through modifications to organization behaviour policies and standards, principles, governance metrics, processes, related tools and data architecture
Develop control structures within a simple environment to ensure the accuracy and quality of data through all upstream and downstream data channels.
Provide thought leadership and participate with projects that involve any of the upstream or downstream data flows and processes.
Ensure controls are in place over applications to ensure the data integrity by performing data integrity gap analysis.
Coordinate the resolution of data integrity gaps by working with the business owners and IT.
Work with business partners to gather and understand functional requirements, develop complex queries and provide reports.

Knowledge, Skills, and Abilities

Strong analytical and time management skills.
Excellent written and verbal communication skills.
Intermediate facilitation skills with the ability to drive issues to closure.
Self-motivated and able to handle tasks with minimal supervision.
Ability to deliver a high level of customer service.
Ability to write various documents such as functional requirements.
Ability to compare technologies and make recommendations to senior members of the team.
Understanding of privacy laws and regulations.
Basic level proficiency in Structured Query Language (SQL).
High level proficiency with Microsoft Word, Excel, Access, Project, and Outlook.
Foster company success through diligence, tenacity and a general positive attitude.

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Sales and Customer Representative - Floriana Regional Office

MAIN TASKS:

Working in a team in order to reach departmental goals on Personal Lines Business, predominantly consisting of Motor, Marine Hull, Home and Individual Health risks;
Delivery of a high quality service and in a timely manner to direct clients;
Technical analysis of commercial and personal line Proposals from direct and TII clients;
Issuing of policy documentation and related data inputting/invoicing in the Company’s systems;
Support and servicing of Direct existing business;
General office duties, including liaison with the Technical Underwriting Unit and all other Support departments.

REQUIREMENTS:

Minimum of 2 to 3 years working in an insurance technical environment;
Knowledge of Microsoft Office Tools/Applications;
Negotiation Skills;
Strong Communication Skills – verbal and written;
Strong Analytical Skills;
Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
Ability to work independently with minimal guidance and part of a team.
Team Player

LANGUAGE:

Maltese: Level: Excellent

English: Level: Excellent

Spanish: Level: any level is considered an asset

BENEFITS:

Flexible working hours
Gym in Premises
Birthday Leave
Health Insurance
Life Insurance
Canteen Allowance
Transport Allowance
Longer Maternity / Paternal leave
Returning mothers Benefit
Children Sick Leave
Pension Plan Incentive after 2 years of Seniority
Active Ageing Incentive
Study / Exam Leave
Sports and Cultural Leave
Sponsorship for Training
Canteen Facility

If interested, kindly send us a CV on: hrmalta@middlesea.com

MAPFRE MSV Life

Operations Executive

Main Tasks:

Assist in the processing of premium reconciliations.
Assist customers with difficulties relating to renewals and / or any other requests relating to policy servicing requests.
Contribute to the processing of the unit-linked portfolio and associated tasks.
Contribute to testing of new / improved processes from time to time.
Carry out administrative tasks related to the servicing of policies as directed by the team leader.

Qualifications and Skills:

Excellent organization and negotiation skills
Speak and write fluent Maltese and English
Superior listening, verbal, and written communication skills
Proficient in mainstream computer applications including the ability to learn and navigate new systems.
Ability to handle dissatisfied claimants.
Experience in an insurance environment (would be considered an asset)

Languages:

· Maltese: Level: Excellent
· English: Level: Excellent
· Spanish: Level: Any level is considered an asset

Benefits

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Sales and Customer Representative - Floriana Regional Office

Main Tasks:

· Assists in the servicing of walk-in customers, including intermediaries, which includes but is not limited to the following:
· Updating and amending client details as and when appropriate
· Providing product information to clients and responding to their queries.
· Promoting new products
· Providing quotations for a new policy and completion of necessary paperwork if sale is concluded
· Administers a policy’s process as appropriate with regards to surrenders, maturities, payment of death benefits, revised Estimate Maturity Values, top-ups, switches, valuations of Unit Linked policies, payment of premiums.
· Handling all calls and electronic mails from MSV life clients.
· Handling of customer complaints received at Regional Offices and seeking resolution thereof; referring unresolved complaints internally through the established channels.
· Processing of customer requests by amending the customer / policy records accordingly, issuing, and sending the appropriate paperwork.
· Applies, where so delegated, discretionary authority to mitigate a serious customer relationship breakdown situation by offering redress compensation.
· Servicing of customer enquiries on the phone and by email, in a similar way to walk-in customers.

Requirements:

· Knowledge of Microsoft Office Tools/Applications;
· Negotiation Skills;
· Strong Communication Skills – verbal and written;
· Strong Analytical Skills;
· Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
· Ability to work independently with minimal guidance and part of a team.
· Team Player.

Languages:

· Maltese: Level: Excellent
· English: Level: Excellent
· Spanish: Level: Any level is considered an asset

Benefits

Those interested are kindly requested to send the C.V. to hrmalta@middlesea.com

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Middlesea Assist

Call Centre Agent

Middlesea Assist Ltd in Malta is looking to recruit a Call Centre Agent to join their team on a full-time basis. The role is on a shift basis (we are open 24/7) and has a key role in the day-to-day operation. The main duty of the Call Centre Agent is to handle incoming calls for assistance services and dispatch the needed service within the agreed time frame.

Job Responsibilities and Duties:

Answer and handle incoming calls for assistance services;
Correspond with foreign and local third parties by email;
Identify, research, and resolve customer queries using applicable software;
Document all call information according to standard operating procedures;
Complete call logs and reports;
Other call centre-related duties as assigned.

Qualifications and Skills:

Proficient in relevant computer applications including the ability to learn and navigate new software;
Excellent data entry and typing skills;
Superior listening, verbal, and written communication skills;
Ability to handle the stressful situation appropriately;
Ability to effectively manage multiple priorities and work in a dynamic environment;
Speak and write fluent Maltese and English;
Knowledge of basic home installation (would be considered an asset);
Experience in a call centre environment (would be considered an asset);
Knowledge of customer service practices and principles (would be considered an asset).

Middlesea Assist Ltd:
Established in 2012, Middlesea Assist brings together Mapfre Middlesea plc, Malta’s leading insurer and Mapfre Asistencia, the majority shareholder and multinational assistance company with presence in five continents. Thanks to a complex network of corporate companies and a selected network of local providers, Middlesea Assist specialises in various assistance services and warranties with a special focus on roadside, home and medical assistance both locally and worldwide.

Interested applicants are kindly requested to send their C.V. together with their motivational letter

on recruitment.mt@mapfre.com

Tow-Truck Driver

A Tow-Truck Driver at Middlesea Assist is the company’s forefront and therefore is considered as an essential role and regarded highly. At Middlesea Assist, Drivers:

Are paid a very attractive base salary,
Are paid a monthly production bonus,
Are paid an annual variable salary over and above the base salary,
Are covered by both a health and a personal accident insurance,
Are paid an allowance for driving a scooter,
Are not required to work during nights,
Are refunded for CPC courses,
Are not always required to pay accidents and tickets (T&C apply),
Work on-call hours at a very attractive rate.

Required

C1+E – Trucks between 3.5T and 7.5T with heavy trailer

Requirements:

A – Motorcycle license
Basic command of spoken and written Maltese & English
Basic use of smart devices (smartphone & tablet)
Experience in handling vans and lorries, preferably with trailers
A clean police conduct

Bee Insurance Management

Senior System Administrator

JOB DESCRIPTION:

The Systems Administrator will play a vital role in ensuring the smooth operation and optimization of our organization’s computer systems and network infrastructure. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a passion for maintaining a reliable and secure IT environment.

MAIN TASKS:

Install, configure, and maintain computer systems, servers, and network equipment.
Monitor and troubleshoot hardware and software issues to ensure system reliability and performance.
Perform routine system maintenance tasks, such as software updates, patches, and backups.
Manage user accounts, permissions, and access levels to ensure data security and integrity.
Respond to user inquiries and provide technical support for hardware, software, and network-related issues.
Collaborate with the IT team to design and implement IT infrastructure projects and improvements.
Conduct regular security audits and implement necessary measures to protect against cyber threats.
Monitor network traffic and analyze system logs to identify and address potential vulnerabilities or breaches.
Develop and maintain documentation for system configurations, processes, and procedures.
Stay up to date with emerging technologies and industry trends to propose innovative solutions for system enhancements.

Key Competencies/Skills

Bachelor’s degree in computer science, Information Technology, or a related field.
Proven work experience as a Systems Administrator or a similar role.
In-depth knowledge of Windows, and network protocols.
Proficiency in managing virtualization technologies (e.g., VMware) and cloud platforms (e.g., Azure).
Experience with system monitoring and diagnostic tools.
Strong understanding of cybersecurity principles and best practices.
Excellent problem-solving and analytical skills.
Effective communication and interpersonal abilities.
Ability to work independently and collaboratively in a team-oriented environment.
Relevant certifications (e.g., Microsoft Certified Systems Administrator (MCSA), CompTIA Network+, CCNA) would be a plus

LANGUAGE:

· Excellent verbal and written communication skills in Maltese and English

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com