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Corporate Clients Relationship Executive

Description

The candidate will be responsible to identify and attract potential corporate clients with the aim of driving direct corporate channel revenue growth and gain direct corporate channel market share for MAPFRE by promoting the Corporate Value Proposition, including Voluntary Occupational Pensions Schemes as one of the anchor products of the Proposition, that the Group would promote in the market from time to time. The candidate also needs to maintain excellent client relationships and built value for both MAPFRE and the clients’ accounts being managed.

 Main Tasks

Business Planning

  • Executing and assisting in the compilation of a business plan, which will help MAPFRE grow the direct corporate channel. This will include analysing existing clients and identifying cross-selling opportunities; as well as identifying new potential clients
  • Proactive Lead management 

Sales Management

  • Follow up on leads and incoming requests for information
  • Analyse potential client needs and prepare client proposals
  • Pro-active sales approach to assist corporate client and close business
  • Present proposals to client and see through the on-boarding of the corporate client
  • Deliver employee workshops communicating employee benefits and assist with employee on-boarding.

Relationship Management

  • Maintain excellent relationship with corporate clients by pro-actively establishing touchpoints based on client needs. Lead corporate account reviews.
  • Servicing queries efficiently
  • Deliver regular employee workshops
  • Assist with amendments to existing covers and relative documentation which needs to be completed
  • Assist with claim lodging and relative documentation, which needs to be completed.

Reporting

  • Prepare and communicate client reports and summary sheets
  • Analyse results of reporting and prepare proposals

Other Tasks

  • Candidate will be expected to take ownership of the processes in place, propose improvements based on clients’ feedback and implement approved suggestions
  • Identify and assist in the improvement of tools being used, including the undergoing IT projects.
  • Perform other related duties as assigned to support the work of the Direct Corporate Client team.

Technical Knowledge & Skills

  • Knowledge of insurance products.
  • Assertive, analytical and customer focused
  • Possess good presentation, verbal communication and writing skills
  • Multi-tasking, organised, able to prioritise, and meets specified turnaround times.
  • Fosters customer centric culture and strives to simplify and improve MAPFRE clients’ journey.
  • Proactive and able to work on own initiative. Able to think objectively
  • Possess good IT related skills including proficient use of Microsoft Word, Excel and PowerPoint.
  • Embraces MAPFRE brand, maintains positive outlook and open to feedback.
  • Willing to develop expert technical knowledge of both life and non-life insurance products.

Other requirements

Technical knowledge of the Maltese Pensions Framework as well as experience within a commercial role in the insurance sector will be considered an asset.

A business related degree or equivalent will also be considered an asset.

Contact: HR Department – hrmalta@middlesea.com

IT Project Manager

Job Overview

The Project Manager is responsible for the overall planning, coordination, implementation, execution, control and completion of IT related projects, in a consistent manner and in line with the company strategy.

Key Responsibilities & Duties

  • Plans and coordinates internal resources assigned to the projects plus third parties/vendors for the flawless execution of projects.
  • Ensures that all projects are delivered on time, within the scope and established and approved budgets.
  • Assists in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
  • Ensures resource availability and allocation.
  • Develops a detailed project plan for each engaged project to monitor and track progress.
  • Manages approved changes to the project scope, project schedule and project costs using appropriate verification techniques.
  • Reports and escalates to his/her reporting line management as appropriate.
  • Successfully manages the relationship with the internal and external stakeholders.
  • Performs risk management to minimise project risks.
  • Manage project issues to minimise disruption and impact to project milestones.
  • Create and maintain comprehensive project documentation.
  • Participates in and reviews contracts/tenders about the related projects.
  • Ensures that the IT security measures on the related projects are planned accordingly and in place following the Organisation’s policies and established standards and procedures.
  • Attends briefings and meetings as necessary.
  • Prepares and presents reports and other documentation to senior management as requested.

 Reporting Lines

  • Direct supervision and guidance from senior management.

Academic and Other Requirements

  • A minimum of three years of experience in project management
  • Proven experience in successfully delivering projects in a large matrixed organization
  • Good knowledge of insurance would be considered an asset
  • Effective leadership, interpersonal, and communications skills
  • The ability to command respect and to create a sense of community amongst the members of the project teams
  • Excellent knowledge of techniques for planning, monitoring and controlling programmes
  • Professional certification in Project Management, for example, PMP or Prince 2 would be considered an asset
  • Good knowledge of project management methods
  • Good knowledge of budgeting and resource allocation procedures
  • Sound business case development and approvals skills
  • Good understanding of the procurement process including negotiation with third parties
  • Advanced skills and experience in supplier management
  • Experience in portfolio management concepts and strategies

 Contact: HR Department – hrmalta@middlesea.com

Senior Actuarial Executive

Suitable for a part-qualified actuary (up to AIA level), also with strong IT skills to

  • prepare actuarial valuations for IFRS17,
  • perform Solvency II valuations,
  • liaise with other business units and external auditors,
  • perform other ad hoc projects and investigations.

MAPFRE Malta offers a competitive remuneration package, excellent working conditions, and for the right candidate, sponsorship towards qualification as a Fellow of the Institute and Faculty of Actuaries

Contact: HR Department – hrmalta@middlesea.com

Senior Systems Analyst

The position will form part of the Company’s IT & Processes Area.

Key Responsibilities & Duties

  • Understand the business and collects the information required in order to assist users in identifying the best technological solution;
  • Lead business requirements initiatives, functional and non-functional, and prepare the documentation required to implement IT projects;
  • Understand IT systems to guide users to design and implement solutions aligned and/or complementary with the IT system;
  • Design and configure IT solutions to respond to changes in existing or new systems;
  • Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases
  • Be able to define and validate prototypes featuring IT system changes and new requirements as needed;
  • Be able to construct and define use cases;
  • Create test plans to verify that requirements and specifications are met;
  • Specify functional test cases;
  • Participate in the process for estimating and planning IT projects;
  • Be able to understand and model business processes;
  • Implement best practices for scalability, supportability, ease of maintenance, and system performance
  • Participate in coaching and mentoring other analysts in their role.

Academic and Other Requirements

  • A business or IT related degree or higher;
  • A minimum of three years’ experience in a similar role;
  • Excellent communication skills – verbal and written;
  • Excellent command of the English language (Spanish will be considered an asset);
  • Client oriented;
  • Excellent in negotiation skills;
  • Be able to prioritize work in accordance with the exigencies of the company;
  • Be able to build strong and lasting relationships with end-users, partners and providers of services;
  • Versant in typical software development methodologies – waterfall, agile etc.
  • IT technical knowledge in the basic principles of software engineering and SQL;
  • Knowledge and expertise in MAPFRE’s corporate solution TRON/NEWTRON would be considered an asset;
  • Be able to travel.
Languages:
English Level: Excellent
Maltese Level: Excellent
Spanish/Portuguese: Level: Considered an asset
Contact: HR Department – hrmalta@middlesea.com
Tow-Truck Driver with Middlesea Assist Ltd.
A Tow-Truck Driver at Middlesea Assist is the company’s forefront and therefore is considered as an essential role and regarded highly. At Middlesea Assist, Drivers:
  • Are paid a very attractive base salary,
  • Are paid a monthly production bonus,
  • Are paid an annual variable salary over and above the base salary,
  • Are covered by both a health and a personal accident insurance,
  • Are paid an allowance for driving a scooter,
  • Are not required to work during nights,
  • Are refunded for CPC courses,
  • Are not always required to pay accidents and tickets (T&C apply),
  • Work on-call hours at a very attractive rate.
Required
C1+E – Trucks between 3.5T and 7.5T with heavy trailer
 
Desired (any of the following)
  • A – Motorcycle license
  • Basic command of spoken and written Maltese & English
  • Basic use of smart devices (smartphone & tablet)
  • Experience in handling vans and lorries, preferably with trailers
  • A clean police conduct
Officer - Risk Management
Main tasks: 
 
  • Assisting the Risk Unit in carrying out Risk Assessments.
  • Reviewing, monitoring and updating of risk observations and action plans.
  • Conducting risk management surveys and assisting in the analysis of results.
  • Provide support, education and training to staff to build risk awareness within the company.
  • Reviewing and updating of risk registers and incident risk logs.
  • Assisting the business in reporting risk related data.
  • Contributing to the design, implementation and maintenance of an effective risk management system.
Education, Qualification & Certification:
Minimum of first degree in Insurance, Accountancy, Economics, Mathematics, Banking, or related discipline or equivalent professional qualification.
 
Technical Knowledge & Skills:
  • Knowledge of Insurance and/or Financial Services
  • Strong IT skills – Word, Excel, PowerPoint
  • Self-motivated and shows initiative
  • Energetic, positive and outgoing 
  • Team player
  • Ability to multi-task under tight deadlines
 
Language:
Excellent verbal and written communication skills in English. Basic knowledge of Maltese and Spanish would be considered an asset.
 
Previous professional experience: 
Work experience within the Financial Services industry would be considered an asset.
Application Support Analyst
Key Responsibilities & Duties
  • Forming part of a dynamic team responsible for supporting and maintaining our various core and non-core business IT solutions in use by our Regional Offices, our back office personnel and our extensive extended network across Malta; 
  • Constant co-ordination with our Service Desk to manage and resolve all raised tickets to the required Service Level Agreements;
  • Liaise with our Corporate Technology Division in Madrid and all our other Partners for deliveries related to our Core Systems and other operational applications;
  • Use of established problem-solving techniques and processes to address issues raised by our users and customers;
  • Co-ordinate Change Requests to ensure any activity on our Production systems are properly planned and controlled;  
  • Co-ordinate with IT Business Analysts to ensure there are clear and updated Technical Roadmaps for each application;
  • Use of corporate tools such as HPSM and Clarity for management of tickets and changes;  
  • Ensure that Support and Maintenance budgets are monitored on a regular basis;
  • Maintain and improve customer and user relations by holding regular reviews with key stakeholders providing the necessary statistics and highlighting improvement areas;
  • Product Management experience will be considered as an advantage.  
Academic and Other Requirements:
  • Knowledge and expertise in MAPFRE’s corporate solution TRON/NEWTRON would be considered an asset;
  • DEVOPS experience would be considered an advantage;
  • A business or IT related degree or a minimum of two years’ experience in a similar role;
  • Problem Solving Techniques;
  • Excellent communication skills – verbal and written;
  • Excellent command of the English language (Spanish will be considered an asset);
  • Client-oriented;
  • Excellent negotiation skills;
  • Be able to prioritize work in accordance with the exigencies of the company;
  • Be able to build strong and lasting relationships with end-users, partners and providers of services;
  • Versant in typical software development methodologies – waterfall, agile etc.
  • IT technical knowledge in the basic principles of software engineering and use of MS SQL;
  • Be able to travel.
Accountant
Bee Insurance Management Limited is a company licenced by the MFSA to provide Insurance Management services to domestically authorised insurance providers.  The company is a subsidiary of Mapfre Middlesea Insurance plc, part of the Mapfre Group.  
 
The company provides a wide variety of services including compliance, risk management, insurance technical assistance, accounting reporting and payroll services to its clients. The company is currently seeking to recruit an Accountant to join their operations.  
 
The Accountant role will include the following tasks:
– Processing of non-technical and technical information in accounting system;
– Performance and follow up of clients’ operating requirements including affecting payments and ensuring sufficient funds are available for operating purposes;
– Preparing management accounts on a monthly/quarterly basis;
– Preparing financial statements;
– Assisting in the preparation of Tax and Vat return before submission;
– Liaising with other internal departments and external parties such as banks and auditors relevant to the operations and regulation of the company and its clients;
– Responding to clients’ ad-hoc queries; 
– Preparing and submitting regulatory returns to the regulatory authorities; and
– Performing any other duties that may be required for the smooth running of the finance department.
 
The successful candidate will be a fully qualified accountant through ACCA or equivalent. 
 
The candidate should also have a minimum of two years experience in a similar role.  
 
Experience in the insurance sector is a must.  You will adopt a meticulous and conscientious approach to work, while demonstrating the ability to prioritize and work under pressure to meet deadlines.
Junior Investments Executive
The successful candidate will join an established team of experiences investment professionals; directly involved in the day to day investment management functions, the management functions,
the management of large investment portfolios carefully following investment guidelines, risk profile and investment objectives.
 
This is a varied role and the selected candidate may be required to assist in duties such as:
 
  • Preparation of weekly, monthly, quarterly and annual reports
  • Regulatory reporting
  • Coordinating with Fund Managers and Custodians
  • Coordinating with the Back Office
  • Developing and maintaining management tools
  • Monitoring of exposures and risks within the portfolios
 
Candidate:
 
The ideal candidate will be a fresh graduate in Banking and Finance or equivalent, keen to learn and
progress within a leading company. The candidate will be a diligent and detail oriented individual
who does not necessarily have a previous job experience but can demonstrate:
 
  • Excellent Communication and organizational skills
  • Being a good team player
  • Hands on experience of Microsoft Office
  • Ability and initiative to handle increasing responsibility over time
 
Interested applicants are kindly requested to send their C.V. together with their motivational letter
Sales and Customer Executive

MAIN TASKS:

  • Working in a team in order to reach departmental goals on Personal Lines Business, predominantly consisting of Motor, Marine Hull, Home and Individual Health risks;
  • Delivery of a high quality service and in a timely manner to direct clients;
  • Technical analysis of commercial and personal line Proposals from direct and TII clients;
  • Issuing of policy documentation and related data inputting/invoicing in the Company’s systems;
  • Support and servicing of Direct existing business;
  • General office duties, including liaison with the Technical Underwriting Unit and all other Support departments.

REQUIREMENTS:

  • Minimum of 2 years working in an insurance technical environment;
  • Knowledge of Microsoft Office Tools/Applications;
  • Negotiation Skills;
  • Strong Communication Skills – verbal and written;
  • Strong Analytical Skills;
  • Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
  • Ability to work independently with minimal guidance and part of a team.
  • Team Player

LANGUAGE:

Maltese:     Level: Excellent

English:      Level: Excellent

Spanish:     Level: any level is considered an asset

Applicants are kindly requested to send an updated CV to HR Department, hr@middlesea.com by not later than 22nd April 2022