Health Claims

If your claim amounts to €20.00 or less kindly be sure to include your IBAN number and bank details in the online form. In line with the Central Bank of Malta’s Directive No. 19 we cannot issue cheques for amounts of €20.00 and consequently will not process claims without this information.

Step 1. How to claim

To facilitate the process of claims settlement, all Health Insurance claim documentation must be submitted via our online form. Make sure you have the following documentation prepared.

1.     Sending one claim per person in a single form;
2.     This must include :
   2.1  a good quality image (s) of the original claim form (scan or photo),
   2.2  a good quality image (s) of the original receipt and other available  relevant medical documentation (scan or photo);
   2.3  payment details on:

• Payee Name and ID Card:
• Address of Payee:
• Bank Name:
• IBAN number:
• BIC/SWIFT CODE:

1. Ensuring that no duplicate original documents are submitted afterwards.
2. Only at our discretion the original documents may be requested for verification purposes.

This procedure shall remain inforce until further notice is given by MAPFRE Middlesea.

Step 2. Pre-Authorisation of claims

The Policy requires that you contact our office prior to undergo planned hospital admission. This will enable us to guide you regarding eligibility of claims and extent of cover and, where possible, settle claims directly with the hospital concerned. MRI, CT and PET scans on referral by a specialist are also eligible for direct settlement, so it is advisable that you contact us prior to undergoing such Treatment too.
The procedure for Pre-Authorisation is as follows:

1. Please send a completed and signed Claim Form (downloadable) or Online (supported by all relevant medical documentation.)
2. Upon receipt of the requisite claim documents, we will contact you with our request for any further documentation, if necessary, or our confirmation of cover.
3. In case of an emergency situation or anything to do with claims you may contact us on +356 22480210