Internal Information System
Complaints of a Whistleblowing nature
The Protection of the Whistleblower Act (Chapter 527 of the Laws of Malta) establishes a framework to safeguard individuals who disclose misconduct or wrongdoing in the workplace, whether in the private sector or within public administration.
To comply with the aforementioned Act, in terms of Internal Disclosure obligations, Mapfre entities have in place a specific policy and procedure, which are accessible through the following links: Internal Information System Policy and the Information Management Procedure, that provide routes through which individuals in scope can submit a Complaint of a whistleblowing nature.
This Procedure is not designed as a Customer Service tool, and therefore, Claims or Communications/Complaints of a Commercial or Contractual Nature are not to be submitted in terms of this Procedure and will likewise not be processed through it.