Travel Insurance – FAQs
Manufacturer of the product is: MAPFRE Middlesea
MAPFRE Middlesea p.l.c. (C-5553) is authorised by the Malta Financial Services Authority (MFSA) to carry on both Long Term and General Business under the Insurance Business Act. MAPFRE Middlesea p.l.c. is regulated by the MFSA.
What does travel insurance cover?
Is COVID-19 covered by the standard policy?
The answer is no. Any claims arising of or in connection with Coronavirus Disease (COVID-19), Severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) and any mutation or variation of SARS-CoV-2 are not covered by the policy.
This means that you cannot make a claim, if for example, you fall ill with COVID-19 (or any other pandemic illness) at home and have to cancel your trip or you contract coronavirus whilst abroad and need medical treatment. There is also no cover if the person you were meant to be staying with abroad is self-isolating due to COVID-19, and you no longer have anywhere to stay and hence have to cancel your trip. There is also no cover if you were denied boarding at the airport because you have symptoms of COVID-19 or you decide to cancel your trip out of fear because of the rising cases of COVID-19. There are other situations not mentioned above but related to these diseases which are also not covered by the policy.
However, at an additional premium per person per trip, you may purchase the COVID-19 extension and add this cover under your policy.
What cover does the COVID-19 extension provide?
The COVID-19 extension covers you for non-refundable cancellation expenses and the necessary additional expenses incurred, if as a result of COVID-19, you:
- Have to unavoidably cancel your trip because you or your travelling companion or your close relative(s) have a positive COVID-19 test result confirmed within 14 days of your departure date from Malta;
- Have to abandon you trip abroad;
- Have to stay beyond the original return date; or
- If you need medical treatment abroad
Can I buy travel insurance when I am already abroad?
I suffer from a pre-existing medical condition. Would I be covered?
Would I be covered if during the trip I will be participating in a planned sports activity?
Are cruises covered under the travel policy?
What happens if there is an emergency whilst travelling?
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