Career Opportunities

Reporting to the Head of the Direct Sales Network, the Sales Team Leader is responsible for managing the assigned commercial team. They must achieve the set objectives while upholding high standards of advice and customer service, ensuring the efficient and responsible use of available resources to maximise value.

The Sales Team Leader fosters training, collaboration, and teamwork to drive success. They ensure that their team adheres to MAPFRE’s ethical, professional, and profitability codes, while also complying with regulatory requirements, meeting customer needs, and maintaining efficiency in resolving activity-related issues.

Role & Key Competencies:

• Ability to motivate, inspire, and lead a sales team.
• Strong decision-making and problem-solving skills.
• Capability to delegate tasks effectively and ensure accountability.
• Deep understanding of sales techniques, negotiation, and closing strategies.
• Strong customer relationship management skills.
• Communication & Interpersonal Skills.
• Excellent verbal and written communication skills.
• Ability to handle conflict resolution and manage difficult conversations.
• Strong collaboration and relationship-building skills with both clients and team members.
• Encourage a culture of continuous improvement and learning.
• Strong focus on achieving sales targets and KPIs.
• Commitment to delivering exceptional customer service and satisfaction.

Benefits:

+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility

Applicants are kindly requested to send a CV together with a covering letter on mapfrecareers@middlesea.com

We are seeking a motivated and detail-oriented Junior Executive Clerk to join our Customer Experience (CX) Team. This entry-level role is ideal for someone passionate about customer service and eager to grow within a dynamic and collaborative environment. You will play a key role in supporting the CX team’s daily operations, ensuring smooth communication and efficient handling of customer-related tasks.

Main Tasks:

• Customer Support: Assist in responding to customer inquiries via phone, email, and chat with professionalism and accuracy.
• Data Entry: Maintain and update customer records in the CRM system, ensuring data accuracy and completeness.
• Documentation: Prepare and manage customer-related documents, reports, and correspondence.
• Team Coordination: Liaise with internal departments to help resolve customer issues and streamline service delivery.
• Feedback Handling: Support the collection and analysis of customer feedback to identify trends and improvement opportunities.
• Administrative Support: Perform general clerical duties such as filing, scanning, and organizing documents.
• Project Assistance: Contribute to CX initiatives and projects as needed.

Languages:

• Maltese: Level: Excellent
• English: Level: Excellent
• Spanish: Level: Any level is considered an asset

Benefits

+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility

Applicants are kindly requested to send a CV together with a covering letter on mapfrecareers@middlesea.com

Middlesea Assist Ltd is looking to recruit a full-time Contact Centre Agent. The role is on a 24/7 shift basis but entails mostly working between 6am and 10pm. The main duty of the Contact Centre Agent is to handle incoming calls for assistance services and dispatch the needed service within the agreed time frame.

Job Responsibilities and Duties:

Duties to include but are not limited to:

• Answer and handle incoming calls for assistance services;
• Correspond with contractors network by phone or email;
• Receive and handle online chats;
• Resolve and document call information according to standard operating procedures;
• Other contact centre related duties as may be assigned.

Qualifications and Skills: 

• Proficient in main Microsoft applications including the ability to learn and navigate new software;
• Excellent data entry and typing skills;
• Superior listening, verbal, and written communication skills;
• Ability to effectively manage multiple priorities and work in a dynamic environment;
• Speak and write fluent Maltese and English;
• Knowledge of basic home installation (would be considered an asset);
• Experience in a call centre environment (would be considered an asset);
• Knowledge of customer service practices and principles (would be considered an asset).

Benefits upon employment:

• A gross annual salary of €19,200.00
• Shift allowance
• Entry performance bonus
• Paid breaks and comfort breaks
• Towing and Home Assistance benefit
• Discounted insurance products
• On the job training throughout your career

Benefits after 3 months of employment: 

• Work from home benefit.

Benefits upon successful completion of probation period: 

• Birthday leave
• Off-Peak Leave
• Full performance bonus

Benefits after one year of employment:: 

• Health insurance
• Variable salary

Applicants are kindly requested to send a CV together with a covering letter on mapfrecareers@middlesea.com