Career Opportunities
Careers
The HR Quality Mark is a standard, developed by FHRD, that recognises organisations for their effective HR practices.
For its commitment towards training its staff in Mental Health First Aid. The organisation is better equipped at helping people who are developing a mental illness or are in a mental health crisis
This Equal Pay Certification recognises our organisation’s commitment to ensuring equal pay for work of equal value between women and men, as verified by the NCPE’s Equal Pay Tool.
Mapfre Middlesea
Life and Health Underwriter
Reporting into:
The role reports to the Head of Life and Health Underwriting.
Job Summary:
The Underwriter is responsible for assessing, evaluating, and underwriting insurance risks in alignment with company underwriting guidelines, regulatory requirements, and market best practices. This role ensures that underwriting decisions support the company’s profitability, risk appetite, and customer value proposition.
The Underwriter collaborates closely with sales, operations and other teams to ensure that underwriting practices are consistent, data-driven, and responsive to evolving market and regulatory dynamics.
Main Responsibilities:
Risk assessment & underwriting
- Evaluate insurance applications, determining risk acceptability and appropriate terms.
- Apply underwriting guidelines to ensure sound risk selection.
- Review medical, occupational and financial information to assess risk profiles.
Policy Issuance & Documentation
- Ensure accurate and timely issuance of underwriting decisions.
- Maintain comprehensive records for audit and compliance purposes.
Market & Portfolio Analysis
- Support the development of underwriting strategies based on market insights and claims experience.
Regulatory Compliance
- Ensure underwriting practices are aligned with applicable insurance regulations, internal policies, and evolving regulatory expectations.
- Support internal audits and regulatory reviews with accurate documentation and reporting.
Cross-functional Collaboration
- Work with sales, operations and claims teams to align day-to-day operations and maximise customer service.
- Provide underwriting support to intermediaries and internal stakeholders.
- Participate in presentation and training sessions to intermediaries and internal stakeholders
- Be a liaison between intermediaries to address underwriting queries relating to their application portal.
Customer & Sales Distribution Engagement
- Communicate underwriting decisions clearly and professionally.
- Support relationship management by offering underwriting insights and solutions.
Performance Monitoring & Reporting
- Track underwriting KPIs such as medical statistics, turnaround times and approval rates.
- Contribute to continuous improvement initiatives through data analysis and feedback loops.
Accountabilities:
- Accountable for the quality, consistency, and profitability of underwriting decisions.
- Directly impacts the company’s risk exposure and financial performance through sound underwriting practices.
- Supports regulatory compliance and enhances customer trust through transparent and fair underwriting processes.
Skills and Qualifications:
- Education: Preference will be given to applicants with Certificate in Insurance or equivalent.
- Experience: Minimum 1 year in Life/Medical underwriting.
- Regulatory knowledge: Good understanding of local insurance regulations.
- Core competencies: Analytical thinking, attention to detail, decision-making, written and verbal communication in English.
Those who are interested are kindly requested to send their C.V. together with the covering letter on mapfrecareers@middlesea.com
Senior Data Engineer
We are seeking a Senior Data Engineer to join our Data Management team and play a central role in the design, creation, and evolution of our overall data services, data warehouse and analytics platform.
This is a hands-on senior role, combining strong data engineering expertise with responsibility for SSIS pipelines, SSRS reporting, Power BI data sets and dashboards, and the future implementation of AI-enabled data tools. The successful candidate will work closely with business, governance, and IT stakeholders to deliver trusted, scalable, and future-ready data solutions.
This role is ideal for a collaborative team player who wants to build a long-term career within a globally recognised, stable organisation, while being part of a strong and supportive data team.
Duties and responsibilities:
Main Tasks:
- Work closely with business users to deliver clear, trusted, and actionable insights
- Develop, support, and enhance SSIS ETL pipelines across multiple source systems
- Design, develop, and support SSRS reports for operational, management, and regulatory needs
- Create and maintain Power BI datasets, models, and dashboards
- Be an active part of the design and build team behind the establishment of our data warehouse
- Implement robust data quality, validation, reconciliation, and monitoring processes
Key Responsibilities:
- Work closely with business users to deliver clear, trusted, and actionable insights
- Develop, support, and enhance SSIS ETL pipelines across multiple source systems
- Design, develop, and support SSRS reports for operational, management, and regulatory needs
- Create and maintain Power BI datasets, models, and dashboards
- Be an active part of the design and build team behind the establishment of our data warehouse
- Implement robust data quality, validation, reconciliation, and monitoring processes
Collaboration & Leadership:
- Act as a senior technical contributor within the Data Management function
- Mentor junior team members and promote best practices in data engineering and reporting
- Collaborate effectively with business, governance, and IT teams
- Contribute to architectural decisions and the long-term data and analytics roadmap
Mandatory Requirements:
- Strong hands-on experience with SSIS
- Proven experience developing and supporting SSRS reports
- Strong experience with Power BI (datasets, DAX, dashboards)
- Advanced SQL skills and strong data modelling expertise
- Proven experience in designing and building a data warehouse, preferably from inception to production
Education, Qualification & Certification:
- 5+ years’ experience in data engineering, BI engineering, or similar roles
- Strong knowledge of data warehousing concepts
- Experience working with relational databases and analytical data platforms
- Understanding of data governance, lineage, and quality controls
- Experience working in Agile or iterative delivery environments
Personal Attributes
- A strong team player who values collaboration and shared success
- Motivated to be part of a positive, high-performing data team
- Keen to establish and grow a long-term career within a globally recognised and stable organisation
- Proactive, accountable, and committed to delivering high-quality outcomes
- Open to learning, innovation, and adopting new technologies
Language :
- Excellent verbal and written communication skills in Maltese and English
Previous Professional Experience:
- Opportunity to build and shape a core enterprise data warehouse and analytics platform
- A collaborative team environment with strong technical and business engagement
- Exposure to enterprise-scale data, BI, and AI initiatives
- Clear opportunity for career growth within a world-renowned organisation
Those who are interested are kindly requested to send their C.V. together with the covering letter on mapfrecareers@middlesea.com
Claims Handler, Health Claims
Duties and responsibilities:
Main Tasks :
- Processing of medical claims – verifying, approving and issuing payments
- Technical analysis of a claim and determination of liability
- Negotiate claim settlements with clients
- Support and servicing of clients, brokers and intermediaries
- Liaising with the medical profession, clinics, private hospitals and the like
- Delivery of a high quality service to clients and intermediaries
Education, Qualification & Certification :
- Minimum of ‘A’ level of education
- Preference will be given to candidates in hold of CII certification and/or University Degree
and/or or have a medical career background
Technical Knowledge & Skills
- Technical expertise obtained by experience in health insurance, or have a medical career
background of a minimum of 3 years. - Written, spoken and good communication skills in Maltese and English
- Conversant with Microsoft Office
- Negotiation, communication and time management skills
- Ready to work under pressure with minimum supervision
- Energetic, positive and outgoing
Language :
- Excellent verbal and written communication skills in Maltese and English
Previous Professional Experience :
- Preference will be given to candidates with prior experience in
health insurance claims OR - health insurance underwriting OR
- a medical career background of a minimum of 3 years
Those who are interested are kindly requested to send their C.V. together with the covering letter on mapfrecareers@middlesea.com
Information Security, (GRC) Governance Risk and Compliance Executive
The scope of the position includes all MAPFRE Entities in Malta that is, MAPFRE Middlesea Plc, MAPFRE MSV Life Plc and Middlesea Assist Ltd.
As an Information Security and GRC Executive at MAPFRE Malta, you will be:
- Responsible for Identity Access Management to the Active Directory and other application systems for joiners, leavers, and movers.
- Carry out periodical reviews in line with the Group’s Access Control Policies including reporting to the relevant Corporate Area.
- Maintain user access matrices for Critical Applications.
- Provide second line support to End Users within an established IT Security Services framework.
- Update documentation and procedures.
- Collaborate in the response Security and ICT Incidents.
- Assist in Risk and Vulnerability on New Initiatives
- Follow – up on identified vulnerabilities.
- Assist and Follow-up on Risk Assessments on Third Party Service Providers.
- Assist in Compliance matters on regulation such as DORA, GDPR and AI
Job Requirements:
- Sound knowledge of Active Directory.
- Familiarity with identity and access management.
- Previous experience in information technology will be an asset.
- Effective communication skills.
- Team player.
- Self-motivated, capable of working independently and using initiative to troubleshoot issues.
- Collaborating with other areas within the organisation, as well with third parties.
- Adherence to high standards of ethics and personal integrity, initiative, and respect for others.
- Capacity to quickly absorb new concepts and technologies and apply that knowledge to current efforts and plans.
- Flexibility.
- Good spoken and written English
Those who are interested are kindly requested to send their C.V. together with the covering letter on mapfrecareers@middlesea.com
Human Resources Executive
We are looking for a passionate dedicated H.R. professional to join our H.R. Mapfre Team.
Main Tasks:
- Answer day-to-day queries related to HR
- Maintain Time & Attendance and Sick Leave records up to date
- Upload documents on the H.R. digital platform
- Able to work on corporate and local projects as and when necessary
- Assist in the coordination of training activities, update plans and logistics
- Assist in the preparation of statistics and reporting for HR & Learning and Development
- Assist in the processes related to assignment of temporary workers
- Manage intern programme and data
- Manage CSR and support volunteering activities
- Manage in the digitalization of H.R. processes and improve employee experience
- Implement new digital solutions to support business objectives
- Keep abreast with all HR developments and good practices
- Performs any other duties as necessary by the department
Essential skills
- Knowledge of employment legislation is a must
- A collaborative, team-oriented can-do attitude combined with a proactive and self- motivated mindset.
- Minimum of 2 years’ experience in an H.R. function ideally in a financial services industry
- Strong Interpersonal and communication skills to engage effectively with internal and external stakeholders
- Proficiency in Microsoft Office tools especially Microsoft Excel
Desired skills
• A degree-level qualification in HR or a related field
Those who are interested are kindly requested to send their C.V. together with the covering letter on mapfrecareers@middlesea.com
Mapfre Msv Life
Executive, Operations - Claims
Summary:
The candidate will be responsible for assisting in the daily operations of the claims department. The candidate will handle day-to-day claims processes, including maturities, surrenders, and death claims, as well as manage client queries through phone and email. There will also be other tasks and responsibilities to assist the supervisor and the head of department as required.
Key Responsibilities:
- Claims Handling: Process day-to-day claims such as maturities, surrenders, and death claims accurately and efficiently.
- Ensure all claims are processed in accordance with company policies and regulatory requirements.
- Review and verify claim documents for completeness and accuracy before affecting the payment
- Client Interaction: Respond to client queries and concerns via phone and email in a timely and professional manner.
- Provide clear and accurate information regarding claim status, procedures, and requirements.
- Maintain a high level of customer service and ensure client satisfaction.
- Administrative Support: Assist in the preparation of regular reports and statistics on claims activities and outcomes.
- Maintain organized and up-to-date records of all claims and related documentation.
- Support the Claims Manager in various administrative tasks and special projects as required.
- Assist in representing the company on any court summons cases
- Assist in the compiling of complaints sheets for the COO and in compiling data and answering to requests from our lawyers in connection to OAFS complaints
- Participate in UAT testing in relation to any new products, existing bugs and any other system related process in relation to Claims
- Handle the monthly process of commission payments to the distribution network, which will include the review of commisson statements against the bank files as well as sending the respective commission statements to the agents
- Process Improvement: Identify opportunities for improving claims processing efficiency
- Provide feedback and suggestions to enhance current procedures and workflows.
Qualifications:
- Bachelor’s degree in Business Administration, Finance, Insurance, or a related field is x preferred.
- Previous experience in claims processing or a similar role within the insurance industry is preferred.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
Key Competencies:
- Customer-focused with a commitment to providing high-quality service.
- Strong problem-solving skills and the ability to handle complex claims.
- Organizational skills with the ability to manage multiple tasks simultaneously.
- Adaptability and a proactive approach to task management.
Those who are interested are kindly requested to send their C.V. together with the covering letter on mapfrecareers@middlesea.com
Middlesea Assist
Customer Contact Centre Representative
Middlesea Assist Ltd in Malta is looking to recruit a Sales & Customer Representative to join its Insurance Support team. The main responsibilities of the role include handling customer enquiries and concerns, providing RFQs and concluding sales when applicable and providing product and claim information and solutions to our client’s insurance queries.
Whilst an insurance qualification or experience is an asset, Middlesea Assist provides full on the job training together with a buddy system to ensure the ideal learning environment is provided for the candidate without jeopardizing the level of service given to all its customers.
Job Responsibilities and Duties:
Duties to include but are not limited to:
- Provide first-line insurance customer support
- Handling of incoming calls, chats and emails in the most professional and efficient way in line with the company’s standards
- Working closely with other internal departments in resolving customer queries
- Issuing and sending client documentation
Qualifications and Skills:
- Minimum of secondary level of education
- Fluency in written and spoken Maltese and English
- Be computer literate and familiar with Microsoft Office application
- Must be outgoing and have a positive attitude together with the ability to relate well with our customers
- Be an excellent team player and work well under pressure
- Portray problem-solving skills and a strong customer-oriented attitude
- Telephone etiquette, communication and organisational skills are a must
- Experience in the following sectors is considered an asset: Insurance, Contact Centre, Customer Care
Benefits upon employment:
- Paid breaks and comfort breaks
- Towing and Home Assistance benefit
- Discounted insurance products
- On-the-job training throughout your career
After successful completion of the probation period candidate will be entitled to:
- 1-2 days hybrid working
- Birthday leave
- Off-peak leave
- Production bonus
- Health Insurance
- Variable salary
- Sponsorships for professional qualifications and training
Applicants are kindly requested to send a CV together with a covering letter on mapfrecareers@middlesea.com