Career Opportunities
Careers

MAPFRE MIDDLESEA
Sales Team Leader
Reporting to the Head of the Direct Sales Network, the Sales Team Leader is responsible for managing the assigned commercial team. They must achieve the set objectives while upholding high standards of advice and customer service, ensuring the efficient and responsible use of available resources to maximise value.
The Sales Team Leader fosters training, collaboration, and teamwork to drive success. They ensure that their team adheres to MAPFRE’s ethical, professional, and profitability codes, while also complying with regulatory requirements, meeting customer needs, and maintaining efficiency in resolving activity-related issues.
Main Tasks:
- Ability to motivate, inspire, and lead a sales team.
- Strong decision-making and problem-solving skills.
- Capability to delegate tasks effectively and ensure accountability.
- Deep understanding of sales techniques, negotiation, and closing strategies.
- Strong customer relationship management skills.
- Communication & Interpersonal Skills.
- Excellent verbal and written communication skills.
- Ability to handle conflict resolution and manage difficult conversations.
- Strong collaboration and relationship-building skills with both clients and team members.
- Encourage a culture of continuous improvement and learning.
- Strong focus on achieving sales targets and KPIs.
- Commitment to delivering exceptional customer service and satisfaction.
Languages:
- Maltese: Level: Excellent
- English: Level: Excellent
- Spanish: Level: Any level is considered an asset
Benefits
+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility
Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com
Sales and Customer Executive
Main Tasks:
- Assists in the servicing of walk-in customers, including intermediaries, which includes but is not limited to the following:
- Updating and amending client details as and when appropriate
- Providing product information to clients and responding to their queries.
- Promoting new products
- Providing quotations for a new policy and completion of necessary paperwork if sale is concluded
- Administers a policy’s process as appropriate with regards to surrenders, maturities, payment of death benefits, revised Estimate
- Maturity Values, top-ups, switches, valuations of Unit Linked policies, payment of premiums.
- Handling all calls and electronic mails from MSV life clients.
- Handling of customer complaints received at Regional Offices and seeking resolution thereof; referring unresolved complaints internally through the established channels.
- Processing of customer requests by amending the customer / policy records accordingly, issuing, and sending the appropriate paperwork.
- Applies, where so delegated, discretionary authority to mitigate a serious customer relationship breakdown situation by offering redress compensation.
- Servicing of customer enquiries on the phone and by email, in a similar way to walk-in customers.
Requirements:
- Knowledge of Microsoft Office Tools/Applications;
- Negotiation Skills;
- Strong Communication Skills – verbal and written;
- Strong Analytical Skills;
- Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
- Ability to work independently with minimal guidance and part of a team.
- Team Player.
Languages:
- Maltese: Level: Excellent
- English: Level: Excellent
- Spanish: Level: Any level is considered an asset
Benefits
+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility
Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com
Actuarial Executive
Main Tasks:
- Manage and analyze databases of policies and claims.
- Collaborate in the preparation and development of pricing models and technical analysis.
- Use specialized software such as Emblem, Radar, and Power BI for data visualization and analysis.
- Support process automation through programming in R or Python.
- Perform various tasks that contribute to the efficient functioning of the team, given the dynamic nature of a small company.
- Learn and develop skills in insurance pricing, with the goal of assuming these responsibilities autonomously.
- Work closely with other team members to ensure the accuracy and quality of analyses and reports.
Requirements:
- Degree in mathematics, actuarial science or data science with the intention of pursuing a career in the actuarial field, ideally studying for the attainment of the IFoA fellowship.
- Solid experience in data handling and advanced analysis in Excel.
- Basic knowledge of programming in R or Python.
- Familiarity with actuarial pricing and data analysis tools such as Emblem, Radar, and Power BI would be an advantage.
- Ability to work independently and as part of a team, with a proactive attitude and willingness to learn.
- Excellent analytical skills and attention to detail
Languages:
- Maltese: Level: Excellent
- English: Level: Excellent
- Spanish: Level: Any level is considered an asset
Benefits
+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility
Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com
Data Management Specialist
Join our Data Management team and become a driving force behind a groundbreaking initiative to create a unified data platform representative of our organization. This is an exciting opportunity to play a key role in delivering analytical services while leading technical collaborations with our IT team.
Responsabilities:
- Collaborate with the Data Management team to design, develop, and implement a data platform that integrates data from multiple complex data sources residing in the organization
- Provide advanced analytical services, including data modelling, visualization, and insights, to support strategic business decisions.
- Work closely with IT technical teams, ensuring proper execution of data platform projects and alignment with business objectives.
- Serve as a subject matter expert in data governance and quality, ensuring adherence to best practices.
- Analyse and refine complex datasets to produce actionable insights for internal stakeholders.
- Lead workshops and training sessions to promote data literacy and optimal use of analytical tools.
- Contribute to enhancing data architecture and analytics processes, aligning them with the company’s long-term vision.
Technical Knowledge & Skills:
- Proven experience in data management, analytics, or related roles.
- Strong understanding of data platform architecture, ETL processes, and data integration techniques.
- Proficiency in data analytics tools such as Power BI, Tableau, or similar platforms.
- Hands-on experience with SQL, Python, or other data manipulation languages.
- Familiarity with cloud-based data services (e.g., AWS, Azure, Google Cloud) is a plus.
- Strong analytical mindset with the ability to derive insights from complex datasets.
- Excellent communication skills to interact with cross-functional teams and present findings effectively.
- Prior experience in leading data-driven projects and mentoring junior team members.
Why Join Us?
- Be at the forefront of creating a transformative data infrastructure for a leading dynamic organization.
- Lead and influence the IT technical team in delivering impactful solutions.
- Engage in a collaborative and innovative environment where your expertise will shape the company’s data future.
- Enjoy opportunities for professional growth and skill development in a dynamic industry.
Languages:
- Excellent verbal and written communication skills in Maltese and English
Benefits:
+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility
Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com
Data Governance Specialist
The main purpose of this position is to assist the data governance team in the formation and execution of a data governance framework, related policies and standards. Reporting to the Chief Data Officer, the person fulfilling this role will be a primary contact point in the implementation of an Enterprise Data Governance program. This would entail working closely with a many teams across the group supporting implementation and oversight of enterprise data engagement and governance goals, standards, practices, processes and change management.
Consider your day-to-day responsibilities in this role as following:
- Define data standards and quality objectives
- Deploys the Data Governance model in the country and business units
- Focused in organization, processes and management KPIs
- Ensure policy compliance
- Drives to quality and transparency culture
- Understand the group’s strategic enterprise data needs.
Responsabilities:
- Help to establish and govern an enterprise data governance implementation roadmap including strategic priorities for development of information-based capabilities
- Help to roll out an enterprise wide data governance framework, with a focus on improvement of data quality and the protection of sensitive data through modifications to organization behaviour policies and standards, principles, governance metrics, processes, related tools and data architecture
- Establish and govern an enterprise data governance implementation roadmap including strategic priorities for development of information-based capabilities
- Roll out an enterprise wide data governance framework, with a focus on improvement of data quality and the protection of sensitive data through modifications to organization behaviour policies and standards, principles, governance metrics, processes, related tools and data architecture
- Develop control structures within a simple environment to ensure the accuracy and quality of data through all upstream and downstream data channels.
- Provide thought leadership and participate with projects that involve any of the upstream or downstream data flows and processes.
- Ensure controls are in place over applications to ensure the data integrity by performing data integrity gap analysis.
- Coordinate the resolution of data integrity gaps by working with the business owners and IT.
- Work with business partners to gather and understand functional requirements, develop complex queries and provide reports.
Technical Knowledge & Skills:
- Strong analytical and time management skills.
- Excellent written and verbal communication skills.
- Intermediate facilitation skills with the ability to drive issues to closure.
- Self-motivated and able to handle tasks with minimal supervision.
- Ability to deliver a high level of customer service.
- Ability to write various documents such as functional requirements.
- Ability to compare technologies and make recommendations to senior members of the team.
- Understanding of privacy laws and regulations.
- Basic level proficiency in Structured Query Language (SQL).
- High level proficiency with Microsoft Word, Excel, Access, Project, and Outlook.
- Foster company success through diligence, tenacity and a general positive attitude.
Languages:
- Excellent verbal and written communication skills in Maltese and English
Benefits:
+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility
Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com
Health Claims Handler
Responsabilities:
- Processing of medical claims – verifying, approving and issuing payments
- Technical analysis of a claim and determination of liability
- Negotiate claim settlements with clients
- Support and servicing of clients, brokers and intermediaries
- Liaising with the medical profession, clinics, private hospitals and the like
- Delivery of a high quality service to clients and intermediarie
Experience and Education:
- Minimum of ‘A’ level of education
- Preference will be given to candidates in hold of CII certification and/or University Degree and/or or have a medical career background
Technical Knowledge & Skills:
- Technical expertise obtained by experience in health insurance, or have a medical career background of a minimum of 3 years.
- Written, spoken and good communication skills in Maltese and English
- Conversant with Microsoft Office
- Negotiation, communication and time management skills
- Ready to work under pressure with minimum supervision
- Energetic, positive and outgoing
Languages:
- Excellent verbal and written communication skills in Maltese and English
Previous Professional Experience:
- Preference will be given to candidates with prior experience in
1. health insurance claims OR
2. health insurance underwriting OR
3. a medical career background of a minimum of 3 years
Benefits:
+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility
Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com
Quality Control
Role:
- To oversee the quality of service provided in Operations and implement controls to improve service levels
Responsabilities:
- Oversee internal controls and claims reviews for all types of claims
- Assist in maintaining a Transactional NPS process and work towards the improvement of the overall NPS score across all operations areas
- Implement and monitor anti-fraud measures both internally and externally
- Support in the reporting on Operations functions for Corporate
- Partner with the Processes team to enhance procedures and automations.
- Track and oversee Provider’s performance to ensure they meet KPIs.
- Assist when needed the cost control department with payments of claims and parts ordering functions.
Experience and Education:
- Previous experience in processing insurance claims
- Familiarity with insurance policy coverage and regulations
- Strong attention to detail and accuracy in claims documentation
- The person selected for this role will need to present strong analytical skills
Benefits:
+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility
Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com
Accounts Executive
Responsibilities:
- Assisting with the preparation of management accounts other financial reports, as required
- Assisting with financial and statutory reporting
- Liaising with external auditors, to assist with the smooth execution of annual audits
- Liaising with and handling finance queries from internal teams, professional advisors and third parties, as required
- Updating, monitoring and reviewing of book-keeping transactions.
- Carrying out general ledger entries and
- Processing of payments
- Any other duties for the smooth running of the department
Experience and Education:
- Having audit background will be considered an asset.
- In the process of attaining the ACCA qualification and//or 2 years previous experience in a similar role
Good knowledge of excel and basic accounting principles.
Benefits:
+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility
Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com
Personal Insurance Claims Handler
Responsibilities:
- Guide policyholders on how to proceed with the claim
- Collect accurate information and documents to proceed with a claim
- Analyse a claim made by a policyholder to establish whether it satisfies the policy conditions
- Monitor the progress of a claim
- Liaise with claimant and outsourced network of approved professionals
- Liaise with lawyers, as well as other legal and claims professionals, and negotiate the terms of a claim
- Investigate potentially fraudulent claims
- Ensure fair settlement of a valid claim
- Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
- Handle any complaints associated with a claim
- Adhere to legal requirements, industry regulations and customer quality standards set by the company.
Experience and Education:
- Minimum of secondary level of education
- Knowledge and experience of the insurance industry (minimum 2 years’ experience) in the areas related to personal lines products
Technical Knowledge & Skills:
- Excellent interpersonal and customer service skills
- Negotiation, questioning and decision-making skills
- Communication skills and confidence when dealing with people, often in difficult circumstances
- Active listening skills
- The ability to work well under pressure
- Commercial acumen
- Initiative and the ability to adapt quickly to different situations
- Good numeracy and literacy
- Discernment and the ability to assess a situation objectively
- Attention to detail and sound report-writing skills.
- Knowledge and experience of the insurance industry (minimum 2 years’ experience) in the areas related to personal lines products
- Sound knowledge of Insurance principles
- Strong IT skills – Word, Excel, PowerPoint
- Energetic, positive and outgoing
Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com
MAPFRE MSV Life
Executive, Operations - Claims
The candidate will be responsible for assisting in the daily operations of the claims department. The candidate will handle day-to-day claims processes, including maturities, surrenders, and death claims, as well as manage client queries through phone and email. There will also be other tasks and responsibilities to assist the supervisor and the head of department as required.
Main Tasks:
Claims Handling:
- Process day-to-day claims such as maturities, surrenders, and death claims accurately and efficiently.
- Ensure all claims are processed in accordance with company policies and regulatory requirements.
- Review and verify claim documents for completeness and accuracy before affecting the payment
Client Interaction:
- Respond to client queries and concerns via phone and email in a timely and professional manner.
- Provide clear and accurate information regarding claim status, procedures, and requirements.
- Maintain a high level of customer service and ensure client satisfaction.
Administrative Support:
- Assist in the preparation of regular reports and statistics on claims activities and outcomes.
- Maintain organized and up-to-date records of all claims and related documentation.
- Support the Claims Manager in various administrative tasks and special projects as required.
- Assist in representing the company on any court summons cases
- Assist in the compiling of complaints sheets for the COO and in compiling data and answering to requests from our lawyers in connection to OAFS complaints
- Participate in UAT testing in relation to any new products, existing bugs and any other system related process in relation to Claims
- Handle the monthly process of commission payments to the distribution network, which will include the review of commisson statements against the bank files as well as sending the respective commission statements to the agents
Process Improvement:
- Identify opportunities for improving claims processing efficiency and effectiveness.
- Provide feedback and suggestions to enhance current procedures and workflows.
Qualifications:
- Bachelor’s degree in Business Administration, Finance, Insurance, or a related field is preferred.
- Previous experience in claims processing or a similar role within the insurance industry is preferred.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
Key Competencies:
- Customer-focused with a commitment to providing high-quality service.
- Strong problem-solving skills and the ability to handle complex claims.
- Organizational skills with the ability to manage multiple tasks simultaneously.
- Adaptability and a proactive approach to task management.
Languages:
- Maltese: Level: Excellent
- English: Level: Excellent
- Spanish: Level: Any level is considered an asset
Benefits
+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility
Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com
Executive - Anti Financial Crime Unit
Main Tasks:
- Contributing to the design, implementation and maintenance of the Company’s AML/CFT programme
- Supporting and assisting in the customer acceptance process, including onboarding andsubsequent reviews
- Assisting with customer screening processes
- Carrying our risk assessments (CRA, JRA) and customer profiling
- Assisting with the ongoing monitoring process
- Providing assistance and guidance to employees and intermediaries
- Compiling statistics and internal reports for senior management
- Assisting with operational projects and initiatives
- Assisting the MLRO and Deputy MLRO, as necessary
Requirements:
- Minimum of first degree in a related discipline or equivalent professional qualification
- Ideally possess a relevant AML/CFT qualification and/ or appropriate training
- Knowledge of AML/CFT legislative provisions
- A minimum of two years’ experience within the financial crime compliance field
- Meticulous, with excellent organisational skills and attention to detail
- Competency with MS Office, and preferably other AML related management/ software tools
- Ability to multi-task under tight deadlines
- Strong team player
Languages:
- Maltese: Level: Excellent
- English: Level: Excellent
- Spanish: Level: Any level is considered an asset
Benefits
+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility
Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com
Executive Department: Operations - Policy Servicing Team
Main Tasks:
- Ability to provide excellent customer service and build rapport with customers
- Understanding insurance products and assessing customer needs
- Ability to manage time effectively and meet deadlines
- Premium Reconciliation
- Replying to customer and intermediary enquiries and providing guidance where necessary
- Processing customer requests
- Updating customer / policy details on IT core system as necessary
- Participating in training programs to enhance knowledge and skills
- Assisting with other administrative tasks as directed
Requirements:
- Minimum A Level standard
- Professional certification in insurance or related subject will be useful
- Previous experience in customer service can be an asset
Languages:
- Maltese: Level: Excellent
- English: Level: Excellent
- Spanish: Level: Any level is considered an asset
Benefits
+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility
Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com
Middlesea Assist
Finance Administrative Assistant
Middlesea Assist Ltd in Malta is looking to recruit a Finance Administrative Assistant on a fulltime basis to join our Finance & Administration Team. The working hours are flexible provided
that they run through Monday to Friday delivering in total a 40-hour week.
Job Responsibilities and Duties:
- Accounting for vendor invoices and payments using SAP accounting system.
- Performing payment runs timely.
- To analytically perform any administrative, support, data collection and data inputting with care and accuracy as necessary to provide the Client or Management with the services required.
- To perform any related tasks as requested by Management and necessary for the upkeep of the company’s services, assets, or premises in outmost confidence.
- To upgrade and maintain in meticulous order both paper based and digital files, folders, and archives.
- Contribute towards our process notes and manuals.
Essential Qualifications and Skills:
- Three years’ work experience in an accounting role.
- Able to communicate verbally and in written form in both Maltese and English.
- High attention to detail.
- Strong organizational and multitasking abilities.
- Be able to work independently and manage task continuity.
- Be an internal customer-oriented attitude and be able to maintain reporting deadlines.
- Adaptable to change.
- Professionally skeptical and with an inquisitive mind.
Other Qualifications and Skills
- Experience within the same or a similar industry
- Level 5 diploma in accounting.
- Familiar with accounting software.
Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com
Sales & Customer Representative
Middlesea Assist Ltd in Malta is looking to recruit a Sales & Customer Representative to join its Insurance Support team. The main responsibilities of the role include handling customer enquiries and concerns, providing RFQs and concluding sales when applicable and providing product and claim information and solutions to our client’s insurance queries.
Whilst an insurance qualification or experience is an asset, Middlesea Assist provides full on the job training together with a buddy system to ensure the ideal learning environment is provided for the candidate without jeopardizing the level of service given to all its customers.
Job Responsibilities and Duties:
Duties to include but are not limited to:
- Provide first-line insurance customer support
- Handling of incoming calls, chats and emails in the most professional and efficient way in line with the company’s standards
- Working closely with other internal departments in resolving customer queries
- Issuing and sending client documentation
Qualifications and Skills:
- Minimum of secondary level of education
- Fluency in written and spoken Maltese and English
- Be computer literate and familiar with Microsoft Office application
- Must be outgoing and have a positive attitude together with the ability to relate well with our customers
- Be an excellent team player and work well under pressure
- Portray problem-solving skills and a strong customer-oriented attitude
- Telephone etiquette, communication and organisational skills are a must
- Experience in the following sectors is considered an asset: Insurance, Contact Centre, Customer Care
Benefits upon employment:
- Paid breaks and comfort breaks
- Towing and Home Assistance benefit
- Discounted insurance products
- On-the-job training throughout your career
After successful completion of the probation period candidate will be entitled to:
- 1-2 days hybrid working
- Birthday leave
- Off-peak leave
- Production bonus
- Health Insurance
- Variable salary
- Sponsorships for professional qualifications and training
Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com
Contact Centre Agent
Middlesea Assist Ltd is looking to recruit a full-time Contact Centre Agent. The role is on a 24/7 shift basis but entails mostly working between 6am and 10pm. The main duty of the Contact Centre Agent is to handle incoming calls for assistance services and dispatch the needed service within the agreed time frame.
Job Responsibilities and Duties:
Duties to include but are not limited to:
- Answer and handle incoming calls for assistance services;
- Correspond with contractors network by phone or email;
- Receive and handle online chats;
- Resolve and document call information according to standard operating procedures;
- Other contact centre related duties as may be assigned.
Qualifications and Skills:
- Proficient in main Microsoft applications including the ability to learn and navigate new software;
- Excellent data entry and typing skills;
- Superior listening, verbal, and written communication skills;
- Ability to effectively manage multiple priorities and work in a dynamic environment;
- Speak and write fluent Maltese and English;
- Knowledge of basic home installation (would be considered an asset);
- Experience in a call centre environment (would be considered an asset);
- Knowledge of customer service practices and principles (would be considered an asset).
Benefits upon employment:
- A gross annual salary of €19,200.00
- Shift allowance
- Entry performance bonus
- Paid breaks and comfort breaks
- Towing and Home Assistance benefit
- Discounted insurance products
- On the job training throughout your career
Benefits after 3 months of employment:
- Work from home benefit.
Benefits upon successful completion of probation period:
- Birthday leave
- Off-Peak Leave
- Full performance bonus
Benefits after one year of employment::
- Health insurance
- Variable salary
Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com
BEE (I.T)
IT Governance and Compliance Analyst
The IT Governance and Compliance Analyst will be responsible for ensuring that Company’s ICT services and third-party providers comply with internal policies, regulatory requirements, and industry standards. This role involves continuous monitoring, managing, and reporting on compliance and performance metrics to support the integrity and security of Company’s ICT infrastructure.
Key Responsibilities:
Compliance Monitoring:
- Monitor compliance with internal ICT policies, regulatory requirements, and industry standards.
- Support the regular audits and assessments of ICT services and third-party providers to ensure adherence to compliance standards.
- Maintain up-to-date knowledge of relevant regulations, including the Digital Operational Resilience Regulation (DORA) and other sector-specific laws.
Risk Assessment:
- Assist in conducting risk assessments for ICT services and third-party providers,
- Identify potential compliance risks and recommend mitigation strategies.
Policy implementation::
- Support the implementation of Company’s ICT risk management framework,
- Ensure that contractual agreements with third-party providers align with Company’s compliance requirements.
Continuous Monitoring and Reporting:
- Manage and maintain monitoring tools and dashboards to track compliance and performance metrics.
- Generate periodic and ad-hoc reports on compliance status, identified risks, and corrective actions.
- Provide detailed reports to senior management and relevant committees on compliance levels and risk management activities.
Incident management:
- Monitor and report ICT-related incidents, operational issues, and security concerns.
- Assist in the development and implementation of corrective action plans to address compliance deficiencies and ensure service continuity.
Documentation and Record-Keeping:
- Maintain comprehensive documentation of compliance assessments, risk analyses, audit reports, and corrective actions.
- Ensure that all documentation is up-to-date and available for potential internal audits or regulatory inspections.
Required Skills and Qualifications:
- Bachelor’s degree in Information Technology, Computer
- Science, Business Administration, or a related field.
- Strong understanding of ICT risk management frameworks, information security standards, and regulatory requirements (e.g. DORA).
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
- Experience in audit processes, compliance monitoring, and incident management.
- Proficiency in Microsoft Office.
Benefits:
+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility
Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com
Business Analyst
The Business Analyst (BA) will be responsible to identify MAPFRE’s business needs and its operational capabilities. He/she will be responsible for understanding the business processes, identifying areas for improvement, gathering and analysing data as well as working with stakeholders to recommend solutions. These must all be according to the framework used within MAPFRE and the operational functionalities provided by MAPFRE’s core systems.
The BA is the liaison between the various business units and the IT teams, ensuring that processes and systems align with the company’s objectives and strategy.
Key Responsibilities:
Responsabilities:
- Work closely with stakeholders (management, users, clients) to gather, define, and document business requirements.
- Conduct interviews and workshops to capture business processes, workflows, and understand problematic areas.
- Define clear and actionable user stories, use cases, and functional specifications.
Business Process Analysis & Design:
- Analyse existing business processes to identify inefficiencies and recommend improvements as per current system operational functions
- Recommend business process changes to optimize efficiency, reduce costs, and improve overall performance.
- Collect, analyse, and interpret business data to support decision-making and process optimization.
- Work with technical teams to design technical solutions that meet business requirements and that the proposed solutions are aligned with organisational goals and core system operations.
- Collaborate with developers and other team members to ensure a smooth implementation of solutions.
Stakeholder Communication & Management:
- Act as the main point of contact between business stakeholders and technical teams.
- Communicate project progress, risks, and issues to stakeholders and leadership.
- Manage stakeholder expectations and ensure their needs are addressed throughout the project lifecycle.
Project Support & Implementation:
- Support project managers in defining project scope, goals, and timelines.
- Participate in user acceptance testing (UAT) to ensure that the delivered solution meets business requirements and is of the expected quality.
- Provide training to end-users on new processes.
- Assist in change management reviews, ensuring smooth transitions and adoption of new processes.
Required Skills and Qualifications:
Experience:
- Proven experience as a Business Analyst or similar role in business analysis, data analysis, or process improvement.
- Experience with tools such as Microsoft Excel, Visio, or similar business analysis and reporting tools.
Key Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Strong negotiation skills for prioritisation of requirements.
- Experience with business process modelling and requirements documentation.
- Knowledge of Agile, Scrum, or other project management methodologies.
- Knowledge in data analysis, reporting, and data visualization tools.
- Ability to work independently as well as part of a cross-functional team.
- Knowledge of SQL.
Additional Skills:
- Experience working in Agile environments.
- Understanding of software development lifecycle (SDLC).
- Strong organizational and management skills.
Benefits:
+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility
Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com