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The HR Quality Mark is a standard, developed by FHRD, that recognises organisations for their effective HR practices.

For its commitment towards training its staff in Mental Health First Aid. The organisation is better equipped at helping people who are developing a mental illness or are in a mental health crisis

This Equal Pay Certification recognises our organisation’s commitment to ensuring equal pay for work of equal value between women and men, as verified by the NCPE’s Equal Pay Tool.

MAPFRE MIDDLESEA

Marketing Assistant

Key Responsibilities:

Loyalty scheme coordination – outsourcing new outlets to increase the offering to clients, communicating the offers to clients and administration of the scheme
Processing of all invoices on Sun Procurement
Global Intranet: Responsible for updating the Global Intranet – MAPFRE’s central hub for collaboration and communication across international entities
Booking of adverts and keeping of records
Basic understanding of social media engagement and monitoring.
Coordination of competition to maximize our engagement on socials.
Monitoring of MAPFRE mentions and coverage on both print and digital media.
Compilation of a report monthly of press coverage
Keeping budgets and general administration of the department.
Familiarity with media tracking and reporting (press coverage, digital mentions, etc.).
Ability to handle general departmental administration and multitask effectively.
Accountabilities: Loyalty scheme administration, procurement and budgeting, preparation of reports and monitoring of socials.
Helping in the daily running tasks of the department
Perform any marketing duties delegated by the senior members whenever needed.

Essential skills:

Strong organizational skills for coordinating and managing the loyalty scheme, competitions, giveaways, and advertising bookings.
Excellent written and verbal communication skills for client outreach and internal updates.
Analytical & reporting ability to compile and present monthly reports on media coverage and campaign performance.
Budget tracking and financial administration skills.
Attention to Detail and accuracy in processing invoices, maintaining records, and updating internal systems.

Desire:

Bonus Skill: Graphic design or basic content creation skills (Example: Canva, Adobe Tools) for Social Media Visuals would be considered as an asset.

Qualifications & Experience:

Education: Preferably a diploma or degree in Marketing, Communications, Business Administration, or a drive to learn Marketing.
Experience: 2–3 years in a marketing coordination, communications, or administrative support role.

Benefits:

+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Bancassurance Manager

Job Description:

We are seeking a dynamic and results-driven Bancassurance Manager to oversee and drive the performance of both life and non-life insurance products distributed through bank partners. This role involves developing and maintaining strong relationships with partner banks, coordinating sales strategies, training bank staff, and ensuring compliance with regulatory and company policies. The incumbent will collaborate closely with internal teams and bank stakeholders to achieve sales targets, enhance customer experience, and develop new business opportunities.

Key Responsibilities:

Manage end-to-end bancassurance operations for life and non-life insurance products from a commercial perspective
Build and maintain strong working relationships with partner banks at all levels.
Lead joint planning and execution of sales campaigns, training programmes, and performance reviews.
Monitor performance, analyse data, and prepare regular reports.
Identify opportunities for product development and process improvement.
Act as the main liaison between the insurer and bank partners to resolve issues and explore growth opportunities.
Creativity and development of commercial strategies that enhance the effectiveness of the channels through a shared vision that is centred around the customer.

Essential skills:

Insurance experience: Deep knowledge of insurance, industry regulations, and market trends.
Understanding of the bancassurance model: Ability to understand how insurance products integrate with banking services and how synergies between both sectors can be leveraged.
Commercial strategy development: Capability to develop commercial strategies aligned with the goals of the bank and insurers, including marketing campaigns and promotions.
Performance analysis and KPIs.
Leadership and management skills: Team management, leadership to coordinate and motivate both the commercial network and the internal teams of the insurer, ensuring alignment of objectives. Generation of incentives, training, and development.
Interpersonal and communication skills.
Result-oriented.
At least 5 years experience in the financial services industry.

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Strategy & Sustainability Administrator

Role & Key Competencies:

Sustainability

Assist and contribute to the cascading of the Group plan to the entities in Malta,
Facilitate and contribute to the compilation of data,
Assist in the coordination of the reporting structure both at Malta entity level as well as reporting to the MAPFRE Group,
Contribute to the Malta entities disclosure of information to the public,
Provide administrative support to the Sustainability Steering Committee and other committees and/or working groups required to achieve the above objectives.
Provide administrative support to the company’s representation on national committees
When required assist in the compilation of data by other units within the Group of an environmental, social or governance nature.

Strategy

Assist in the process of devising the Malta entities’ strategic plan within the framework of the MAPFRE Group methodology,
Monitor progress periodically,
Compile regular reports on progress in achieving the strategic projects, objectives and generally the strategic plan as required by the Group methodology.
Assist in the research, development and implementation of planning models as required.
When required assist in the compilation of data by other units within the Group.

Education, Qualification & Certification:

A bachelor degree level of education in a related field would be preferable.
Experience within these fields would be considered an asset but training will be provided.

The candidate must:

Be conversant with Microsoft Tools especially Word, Excel & PowerPoint,
Have good numerical skills
Have well developed Analytical Skills,
Be proficient in problem solving and decision making,
Have good time management skills,
Have strong Communication Skills – verbal and written,
Be ready to work independently, under pressure and with minimum supervision,
Be a team player with well developed collaboration and coordination skills.

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Sales Team Leader

Reporting to the Head of the Direct Sales Network, the Sales Team Leader is responsible for managing the assigned commercial team. They must achieve the set objectives while upholding high standards of advice and customer service, ensuring the efficient and responsible use of available resources to maximise value.

The Sales Team Leader fosters training, collaboration, and teamwork to drive success. They ensure that their team adheres to MAPFRE’s ethical, professional, and profitability codes, while also complying with regulatory requirements, meeting customer needs, and maintaining efficiency in resolving activity-related issues.

Role & Key Competencies:

Ability to motivate, inspire, and lead a sales team.
Strong decision-making and problem-solving skills.
Capability to delegate tasks effectively and ensure accountability.
Deep understanding of sales techniques, negotiation, and closing strategies.
Strong customer relationship management skills.
Communication & Interpersonal Skills.
Excellent verbal and written communication skills.
Ability to handle conflict resolution and manage difficult conversations.
Strong collaboration and relationship-building skills with both clients and team members.
Encourage a culture of continuous improvement and learning.
Strong focus on achieving sales targets and KPIs.
Commitment to delivering exceptional customer service and satisfaction.

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Sales and Customer Executive

Main Tasks:

Assists in the servicing of walk-in customers, including intermediaries, which includes but is not limited to the following:
Updating and amending client details as and when appropriate
Providing product information to clients and responding to their queries.
Promoting new products
Providing quotations for a new policy and completion of necessary paperwork if sale is concluded
Administers a policy’s process as appropriate with regards to surrenders, maturities, payment of death benefits, revised Estimate
Maturity Values, top-ups, switches, valuations of Unit Linked policies, payment of premiums.
Handling all calls and electronic mails from MSV life clients.
Handling of customer complaints received at Regional Offices and seeking resolution thereof; referring unresolved complaints internally through the established channels.
Processing of customer requests by amending the customer / policy records accordingly, issuing, and sending the appropriate paperwork.
Applies, where so delegated, discretionary authority to mitigate a serious customer relationship breakdown situation by offering redress compensation.
Servicing of customer enquiries on the phone and by email, in a similar way to walk-in customers.

Requirements:

Knowledge of Microsoft Office Tools/Applications;
Negotiation Skills;
Strong Communication Skills – verbal and written;
Strong Analytical Skills;
Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
Ability to work independently with minimal guidance and part of a team.
Team Player.

Languages:

Maltese: Level: Excellent
English: Level: Excellent
Spanish: Level: Any level is considered an asset

Benefits

+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Quality Control

Role:

To oversee the quality of service provided in Operations and implement controls to improve service levels

Responsabilities:

Oversee internal controls and claims reviews for all types of claims
Assist in maintaining a Transactional NPS process and work towards the improvement of the overall NPS score across all operations areas
Implement and monitor anti-fraud measures both internally and externally
Support in the reporting on Operations functions for Corporate
Partner with the Processes team to enhance procedures and automations.
Track and oversee Provider’s performance to ensure they meet KPIs.
Assist when needed the cost control department with payments of claims and parts ordering functions.

Experience and Education:

Previous experience in processing insurance claims
Familiarity with insurance policy coverage and regulations
Strong attention to detail and accuracy in claims documentation
The person selected for this role will need to present strong analytical skills

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Personal Insurance Claims Handler

Responsibilities:

Guide policyholders on how to proceed with the claim
Collect accurate information and documents to proceed with a claim
Analyse a claim made by a policyholder to establish whether it satisfies the policy conditions
Monitor the progress of a claim
Liaise with claimant and outsourced network of approved professionals
Liaise with lawyers, as well as other legal and claims professionals, and negotiate the terms of a claim
Investigate potentially fraudulent claims
Ensure fair settlement of a valid claim
Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
Handle any complaints associated with a claim
Adhere to legal requirements, industry regulations and customer quality standards set by the company.

Experience and Education:

Minimum of secondary level of education
Knowledge and experience of the insurance industry (minimum 2 years’ experience) in the areas related to personal lines products

Technical Knowledge & Skills:

Excellent interpersonal and customer service skills
Negotiation, questioning and decision-making skills
Communication skills and confidence when dealing with people, often in difficult circumstances
Active listening skills
The ability to work well under pressure
Commercial acumen
Initiative and the ability to adapt quickly to different situations
Good numeracy and literacy
Discernment and the ability to assess a situation objectively
Attention to detail and sound report-writing skills.
Knowledge and experience of the insurance industry (minimum 2 years’ experience) in the areas related to personal lines products
Sound knowledge of Insurance principles
Strong IT skills – Word, Excel, PowerPoint
Energetic, positive and outgoing

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

MAPFRE MSV Life

Junior Executive Clerk

We are seeking a motivated and detail-oriented Junior Executive Clerk to join our Customer Experience (CX) Team. This entry-level role is ideal for someone passionate about customer service and eager to grow within a dynamic and collaborative environment. You will play a key role in supporting the CX team’s daily operations, ensuring smooth communication and efficient handling of customer-related tasks.

Main Tasks:

Customer Support: Assist in responding to customer inquiries via phone, email, and chat with professionalism and accuracy.
Data Entry: Maintain and update customer records in the CRM system, ensuring data accuracy and completeness.
Documentation: Prepare and manage customer-related documents, reports, and correspondence.
Team Coordination: Liaise with internal departments to help resolve customer issues and streamline service delivery.
Feedback Handling: Support the collection and analysis of customer feedback to identify trends and improvement opportunities.
Administrative Support: Perform general clerical duties such as filing, scanning, and organizing documents.
Project Assistance: Contribute to CX initiatives and projects as needed.

Languages:

Maltese: Level: Excellent
English: Level: Excellent
Spanish: Level: Any level is considered an asset

Benefits

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Middlesea Assist

Sales & Customer Representative

Middlesea Assist Ltd in Malta is looking to recruit a Sales & Customer Representative to join its Insurance Support team. The main responsibilities of the role include handling customer enquiries and concerns, providing RFQs and concluding sales when applicable and providing product and claim information and solutions to our client’s insurance queries.

Whilst an insurance qualification or experience is an asset, Middlesea Assist provides full on the job training together with a buddy system to ensure the ideal learning environment is provided for the candidate without jeopardizing the level of service given to all its customers.

Job Responsibilities and Duties:

Duties to include but are not limited to:

Provide first-line insurance customer support
Handling of incoming calls, chats and emails in the most professional and efficient way in line with the company’s standards
Working closely with other internal departments in resolving customer queries
Issuing and sending client documentation

Qualifications and Skills:

Minimum of secondary level of education
Fluency in written and spoken Maltese and English
Be computer literate and familiar with Microsoft Office application
Must be outgoing and have a positive attitude together with the ability to relate well with our customers
Be an excellent team player and work well under pressure
Portray problem-solving skills and a strong customer-oriented attitude
Telephone etiquette, communication and organisational skills are a must
Experience in the following sectors is considered an asset: Insurance, Contact Centre, Customer Care

Benefits upon employment:

Paid breaks and comfort breaks
Towing and Home Assistance benefit
Discounted insurance products
On-the-job training throughout your career

After successful completion of the probation period candidate will be entitled to:

1-2 days hybrid working
Birthday leave
Off-peak leave
Production bonus
Health Insurance
Variable salary
Sponsorships for professional qualifications and training

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Contact Centre Agent

Middlesea Assist Ltd is looking to recruit a full-time Contact Centre Agent. The role is on a 24/7 shift basis but entails mostly working between 6am and 10pm. The main duty of the Contact Centre Agent is to handle incoming calls for assistance services and dispatch the needed service within the agreed time frame.

Job Responsibilities and Duties:

Duties to include but are not limited to:

Answer and handle incoming calls for assistance services;
Correspond with contractors network by phone or email;
Receive and handle online chats;
Resolve and document call information according to standard operating procedures;
Other contact centre related duties as may be assigned.

Qualifications and Skills:

Proficient in main Microsoft applications including the ability to learn and navigate new software;
Excellent data entry and typing skills;
Superior listening, verbal, and written communication skills;
Ability to effectively manage multiple priorities and work in a dynamic environment;
Speak and write fluent Maltese and English;
Knowledge of basic home installation (would be considered an asset);
Experience in a call centre environment (would be considered an asset);
Knowledge of customer service practices and principles (would be considered an asset).

Benefits upon employment:

A gross annual salary of €19,200.00
Shift allowance
Entry performance bonus
Paid breaks and comfort breaks
Towing and Home Assistance benefit
Discounted insurance products
On the job training throughout your career

Benefits after 3 months of employment:

Work from home benefit.

Benefits upon successful completion of probation period:

Birthday leave
Off-Peak Leave
Full performance bonus

Benefits after one year of employment::

Health insurance
Variable salary

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

BEE (I.T)

PMO Assistant

About the Role:

The PMO Assistant will support the PMO team in the planning, execution, and monitoring of projects within the organization. This role involves administrative support, coordination of project activities, and ensuring that project management processes and standards are followed. The PMO Assistant will work closely with project managers, team members, and other stakeholders to facilitate the successful delivery of projects

Main Tasks:

1. Project Coordination:

Coordinate project activities and tasks, ensuring that project timelines and milestones are met.
Assist in the tracking and monitoring of project progress, including updating project schedules and status reports.
Support project managers in the identification and resolution of project issues and risks.

2. Process and Standards:

Ensure that project management processes, methodologies, and standards are followed across all projects.
Assist in the development and maintenance of PMO templates, tools, and guidelines.
Support the implementation of project management best practices and continuous improvement initiatives

3. Communication and Collaboration:

Facilitate effective communication and collaboration among project team members, stakeholders, and other departments.
Support the organization and coordination of project meetings and workshops

4. Reporting and Documentation:

Prepare and distribute regular project status reports, highlighting key achievements, risks, and issues.
Maintain accurate and up-to-date project documentation, ensuring that all project records are properly archived.
Assist in the preparation of presentations and reports for senior management and project stakeholders.

Qualifications:

Bachelor’s degree in business administration, Project Management, or a related field.
Minimum of 1-3 years of experience in a project support or administrative role, preferably within a PMO or project management environment.
Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
Understanding of project management methodologies and frameworks (e.g., PMBOK, PRINCE2, Agile) is desirable.
Excellent analytical, problem-solving, and decision-making skills.
Proficiency in Microsoft Office

Languages:

Maltese: Level: Excellent
English: Level: Excellent
Spanish: Level: Any level is considered an asset

Benefits

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com