Career Opportunities

Job Description:

We are seeking a dynamic and results-driven Bancassurance Manager to oversee and drive the performance of both life and non-life insurance products distributed through bank partners. This role involves developing and maintaining strong relationships with partner banks, coordinating sales strategies, training bank staff, and ensuring compliance with regulatory and company policies. The incumbent will collaborate closely with internal teams and bank stakeholders to achieve sales targets, enhance customer experience, and develop new business opportunities.

Key Responsibilities:

• Manage end-to-end bancassurance operations for life and non-life insurance products from a commercial perspective
• Build and maintain strong working relationships with partner banks at all levels.
• Lead joint planning and execution of sales campaigns, training programmes, and performance reviews.
• Monitor performance, analyse data, and prepare regular reports.
• Identify opportunities for product development and process improvement.
• Act as the main liaison between the insurer and bank partners to resolve issues and explore growth opportunities.
• Creativity and development of commercial strategies that enhance the effectiveness of the channels through a shared vision that is centred around the customer.

Essential skills:

• Insurance experience: Deep knowledge of insurance, industry regulations, and market trends.
• Understanding of the bancassurance model: Ability to understand how insurance products integrate with banking services and how synergies between both sectors can be leveraged.
• Commercial strategy development: Capability to develop commercial strategies aligned with the goals of the bank and insurers, including marketing campaigns and promotions.
• Performance analysis and KPIs.
• Leadership and management skills: Team management, leadership to coordinate and motivate both the commercial network and the internal teams of the insurer, ensuring alignment of objectives. Generation of incentives, training, and development.
• Interpersonal and communication skills.
• Result-oriented.
• At least 5 years experience in the financial services industry.

Benefits:

+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Role & Key Competencies:

Sustainability

• Assist and contribute to the cascading of the Group plan to the entities in Malta,
• Facilitate and contribute to the compilation of data,
• Assist in the coordination of the reporting structure both at Malta entity level as well as reporting to the MAPFRE Group,
• Contribute to the Malta entities disclosure of information to the public,
• Provide administrative support to the Sustainability Steering Committee and other committees and/or working groups required to achieve the above objectives.
• Provide administrative support to the company’s representation on national committees
• When required assist in the compilation of data by other units within the Group of an environmental, social or governance nature.

Strategy

• Assist in the process of devising the Malta entities’ strategic plan within the framework of the MAPFRE Group methodology,
• Monitor progress periodically,
• Compile regular reports on progress in achieving the strategic projects, objectives and generally the strategic plan as required by the Group methodology.
• Assist in the research, development and implementation of planning models as required.
• When required assist in the compilation of data by other units within the Group.

Education, Qualification & Certification:

• A bachelor degree level of education in a related field would be preferable.

• Experience within these fields would be considered an asset but training will be provided.

The candidate must:

• Be conversant with Microsoft Tools especially Word, Excel & PowerPoint,
• Have good numerical skills
• Have well developed Analytical Skills,
• Be proficient in problem solving and decision making,
• Have good time management skills,
• Have strong Communication Skills – verbal and written,
• Be ready to work independently, under pressure and with minimum supervision,
• Be a team player with well developed collaboration and coordination skills.

Benefits:

+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Reporting to the Head of the Direct Sales Network, the Sales Team Leader is responsible for managing the assigned commercial team. They must achieve the set objectives while upholding high standards of advice and customer service, ensuring the efficient and responsible use of available resources to maximise value.

The Sales Team Leader fosters training, collaboration, and teamwork to drive success. They ensure that their team adheres to MAPFRE’s ethical, professional, and profitability codes, while also complying with regulatory requirements, meeting customer needs, and maintaining efficiency in resolving activity-related issues.

Role & Key Competencies:

• Ability to motivate, inspire, and lead a sales team.
• Strong decision-making and problem-solving skills.
• Capability to delegate tasks effectively and ensure accountability.
• Deep understanding of sales techniques, negotiation, and closing strategies.
• Strong customer relationship management skills.
• Communication & Interpersonal Skills.
• Excellent verbal and written communication skills.
• Ability to handle conflict resolution and manage difficult conversations.
• Strong collaboration and relationship-building skills with both clients and team members.
• Encourage a culture of continuous improvement and learning.
• Strong focus on achieving sales targets and KPIs.
• Commitment to delivering exceptional customer service and satisfaction.

Benefits:

+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Main Tasks:

• Assists in the servicing of walk-in customers, including intermediaries, which includes but is not limited to the following:
• Updating and amending client details as and when appropriate
• Providing product information to clients and responding to their queries.
• Promoting new products
• Providing quotations for a new policy and completion of necessary paperwork if sale is concluded
• Administers a policy’s process as appropriate with regards to surrenders, maturities, payment of death benefits, revised Estimate
• Maturity Values, top-ups, switches, valuations of Unit Linked policies, payment of premiums.
• Handling all calls and electronic mails from MSV life clients.
• Handling of customer complaints received at Regional Offices and seeking resolution thereof; referring unresolved complaints internally through the established channels.
• Processing of customer requests by amending the customer / policy records accordingly, issuing, and sending the appropriate paperwork.
• Applies, where so delegated, discretionary authority to mitigate a serious customer relationship breakdown situation by offering redress compensation.
• Servicing of customer enquiries on the phone and by email, in a similar way to walk-in customers.

Requirements:

• Knowledge of Microsoft Office Tools/Applications;
• Negotiation Skills;
• Strong Communication Skills – verbal and written;
• Strong Analytical Skills;
• Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
• Ability to work independently with minimal guidance and part of a team.
• Team Player.

Languages:

• Maltese: Level: Excellent
• English: Level: Excellent
• Spanish: Level: Any level is considered an asset

Benefits

+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Middlesea Assist Ltd is looking to recruit a full-time Contact Centre Agent. The role is on a 24/7 shift basis but entails mostly working between 6am and 10pm. The main duty of the Contact Centre Agent is to handle incoming calls for assistance services and dispatch the needed service within the agreed time frame.

Job Responsibilities and Duties:

Duties to include but are not limited to:

• Answer and handle incoming calls for assistance services;
• Correspond with contractors network by phone or email;
• Receive and handle online chats;
• Resolve and document call information according to standard operating procedures;
• Other contact centre related duties as may be assigned.

Qualifications and Skills: 

• Proficient in main Microsoft applications including the ability to learn and navigate new software;
• Excellent data entry and typing skills;
• Superior listening, verbal, and written communication skills;
• Ability to effectively manage multiple priorities and work in a dynamic environment;
• Speak and write fluent Maltese and English;
• Knowledge of basic home installation (would be considered an asset);
• Experience in a call centre environment (would be considered an asset);
• Knowledge of customer service practices and principles (would be considered an asset).

Benefits upon employment:

• A gross annual salary of €19,200.00
• Shift allowance
• Entry performance bonus
• Paid breaks and comfort breaks
• Towing and Home Assistance benefit
• Discounted insurance products
• On the job training throughout your career

Benefits after 3 months of employment: 

• Work from home benefit.

Benefits upon successful completion of probation period: 

• Birthday leave
• Off-Peak Leave
• Full performance bonus

Benefits after one year of employment:: 

• Health insurance
• Variable salary

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com