Career Opportunities

The scope of the position includes all MAPFRE Entities in Malta that is, MAPFRE Middlesea Plc, MAPFRE MSV Life Plc and Middlesea Assist Ltd.

As an Information Security and GRC Executive at MAPFRE Malta, you will be:

• Responsible for Identity Access Management to the Active Directory and other application systems for joiners, leavers, and movers.
• Carry out periodical reviews in line with the Group’s Access Control Policies including reporting to the relevant Corporate Area.
• Maintain user access matrices for Critical Applications.
• Provide second line support to End Users within an established IT Security Services framework.
• Update documentation and procedures.
• Collaborate in the response Security and ICT Incidents.
• Assist in Risk and Vulnerability on New Initiatives
• Follow – up on identified vulnerabilities.
• Assist and Follow-up on Risk Assessments on Third Party Service Providers.
• Assist in Compliance matters on regulation such as DORA, GDPR and AI

Job Requirements:

• Sound knowledge of Active Directory.
• Familiarity with identity and access management.
• Previous experience in information technology will be an asset.
• Effective communication skills.
• Team player.
• Self-motivated, capable of working independently and using initiative to troubleshoot issues.
• Collaborating with other areas within the organisation, as well with third parties.
• Adherence to high standards of ethics and personal integrity, initiative, and respect for others.
• Capacity to quickly absorb new concepts and technologies and apply that knowledge to current efforts and plans.
• Flexibility.
• Good spoken and written English

Those who are interested are kindly requested to send their C.V. together with the covering letter on mapfrecareers@middlesea.com

Together with the Team, the Business training Executive is responsible, for designing and coordinating the different training programmes of the Distribution Network through high quality product training and commercial skills development. This role ensures that Sales teams and intermediaries are equipped with the knowledge and competencies required to effectively promote and sell insurance products whilst maintaining compliance and customer-centric standards.

Main Tasks:

Leading the Pricing and Data Management Functions of the in-house Actuarial Unit with responsibility for:

• The design and coordination of the CPD Business Training programme for each respective year in terms of Training content, registration of participants, training dates and monitoring of training progress.
• Design, coordination and support of the Induction training courses for new distributors and relevant employees attending clients.
• To assist the team in the design of a dynamic Commercial sales training programme aimed at client engagement, centricity and application of the right products according to client needs.
• To assist in adhoc and ongoing training specific to the various Distribution channels as per service and knowledge gaps and exigencies
• The liaison person between MAPFRE Malta Training Partners and business training participants
• Ongoing communications and support to the Distribution Network for the Business Training calendar with the aim that full training requirements are achieved as per IDD requirements for renewal of TII licences.
• Collaborating with the team in duties as required

Requirements:

• Strong Communication Skills – verbal and written;
• Experience in training, learning and development within insurance or financial services would be considered an asset
• Experience in sales skills training.
• Excellent presentation and facilitation skills (in person and online)
• Ability to work independently and confidently with minimal guidance
• Collaborative and proactive Team Player
• Proficiency of Microsoft Office Tools/Applications;

Benefits:

+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility

Applicants are kindly requested to send a CV together with a covering letter on mapfrecareers@middlesea.com

Middlesea Assist Ltd in Malta is looking to recruit a Sales & Customer Representative to join its Insurance Support team. The main responsibilities of the role include handling customer enquiries and concerns, providing RFQs and concluding sales when applicable and providing product and claim information and solutions to our client’s insurance queries.

Whilst an insurance qualification or experience is an asset, Middlesea Assist provides full on the job training together with a buddy system to ensure the ideal learning environment is provided for the candidate without jeopardizing the level of service given to all its customers.

Job Responsibilities and Duties:

Duties to include but are not limited to:

• Provide first-line insurance customer support
• Handling of incoming calls, chats and emails in the most professional and efficient way in line with the company’s standards
• Working closely with other internal departments in resolving customer queries
• Issuing and sending client documentation

Qualifications and Skills: 

• Minimum of secondary level of education
• Fluency in written and spoken Maltese and English
• Be computer literate and familiar with Microsoft Office application
• Must be outgoing and have a positive attitude together with the ability to relate well with our customers
• Be an excellent team player and work well under pressure
• Portray problem-solving skills and a strong customer-oriented attitude
• Telephone etiquette, communication and organisational skills are a must
• Experience in the following sectors is considered an asset: Insurance, Contact Centre, Customer Care

Benefits upon employment:

• Paid breaks and comfort breaks
• Towing and Home Assistance benefit
• Discounted insurance products
• On-the-job training throughout your career

After successful completion of the probation period candidate will be entitled to: 

• 1-2 days hybrid working
• Birthday leave
• Off-peak leave
• Production bonus
• Health Insurance
• Variable salary
• Sponsorships for professional qualifications and training

Applicants are kindly requested to send a CV together with a covering letter on mapfrecareers@middlesea.com