Career Opportunities

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Quality Control

Main Tasks:

  • To oversee the quality of service provided in Operations and implement controls to improve service levels

 

Responsibilities:

  • Oversee internal controls and claims reviews for all types of claims
  • Assist in maintaining a Transactional NPS process and work towards the improvement of the overall NPS score across all operations areas
  • Implement and monitor anti-fraud measures both internally and externally
  • Support in the reporting on Operations functions for Corporate
  • Partner with the Processes team to enhance procedures and automations.
  • Track and oversee Provider’s performance to ensure they meet KPIs.
  • Assist when needed the cost control department with payments of claims and parts ordering functions.

 

Requisites:

  • Previous experience in processing insurance claims
  • Familiarity with insurance policy coverage and regulations
  • Strong attention to detail and accuracy in claims documentation
  • The person selected for this role will need to present strong analytical skills

 

Language

  • Maltese Level: Excellent
  • English Level: Excellent
  • Spanish Level: Considered an asset

 

Benefits:

+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

 

Process Management Role

Main Tasks

  • Work closely with stakeholders.
  • Organise engaging process workshops.
  • Bring cross-functional teams together.
  • Encourage brainstorming and innovative solutions.
  • Observe operations firsthand.
  • Review documentation related to current procedures.
  • Gather essential information for effective workflow.
  • Review existing processes.
  • Identify bottlenecks, weaknesses, inefficiencies, or outdated practices.
  • Create detailed AS IS process models.
  • Discuss process changes and enhancements with business.
  • Gather requirements for enhancements.
  • Streamline processes, reduce costs, and implement sustainable improvements.
  • Design TO BE workflows, often involving automation.

 

Implement Process Changes:

  • Collaborate with stakeholders for successful implementation of the TO BE Process.
  • Collaborate to align goals, address concerns, and make informed decisions during the implementation phase.

 

Regular Assessment:

  • Continuously monitor the effects of process changes.
  • Identify any deviations from expected outcomes through regular assessments.
  • Collect relevant data by using KPIs to measure improvements.

     

    Language

    • Maltese Level: Excellent
    • English Level: Excellent
    • Spanish Level: Considered an asset

     

    Benefits:

    + Flexible working hours
    + Gym in Premises
    + Birthday Leave
    + Health Insurance
    + Life Insurance
    + Canteen Allowance
    + Transport Allowance
    + Longer Maternity / Paternal leave
    + Returning mothers Benefit
    + Children Sick Leave
    + Pension Plan Incentive after 2 years of Seniority
    + Active Ageing Incentive
    + Study / Exam Leave
    + Sports and Cultural Leave
    + Sponsorship for Training
    + Canteen Facility

    Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

     

    Motor Claims Handler


    Main Tasks

    • Day to day motor claims duties including opening and ongoing maintenance of claims, settling and following up recover of claims.

     

    Education, Qualification & Certification:

    • Minimum of secondary level of education;
    • Preferably in hold of an insurance related qualification or close to the achievement of this level in the near future

    Qualifications & Skills:

    • Training will be provided
    • Written, spoken and good communication skills in Maltese and English
    • Conversant with Microsoft Office
    • Negotiation, communication and time management skills
    • Ready to work under pressure with minimum supervision

    Benefits:

    + Flexible working hours
    + Gym in Premises
    + Birthday Leave
    + Health Insurance
    + Life Insurance
    + Canteen Allowance
    + Transport Allowance
    + Longer Maternity / Paternal leave
    + Returning mothers Benefit
    + Children Sick Leave
    + Pension Plan Incentive after 2 years of Seniority
    + Active Ageing Incentive
    + Study / Exam Leave
    + Sports and Cultural Leave
    + Sponsorship for Training
    + Canteen Facility

     

    Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

     

    Sales and Customer Representative - Floriana Regional Office

    MAIN TASKS:

    • Working in a team in order to reach departmental goals on Personal Lines Business, predominantly consisting of Motor, Marine Hull, Home and Individual Health risks;
    • Delivery of a high quality service and in a timely manner to direct clients;
    • Technical analysis of commercial and personal line Proposals from direct and TII clients;
    • Issuing of policy documentation and related data inputting/invoicing in the Company’s systems;
    • Support and servicing of Direct existing business;
    • General office duties, including liaison with the Technical Underwriting Unit and all other Support departments.

     

    REQUIREMENTS:

    • Minimum of 2 to 3 years working in an insurance technical environment;
    • Knowledge of Microsoft Office Tools/Applications;
    • Negotiation Skills;
    • Strong Communication Skills – verbal and written;
    • Strong Analytical Skills;
    • Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
    • Ability to work independently with minimal guidance and part of a team.
    • Team Player

     

    LANGUAGE:

    Maltese:     Level: Excellent

    English:      Level: Excellent

    Spanish:     Level: any level is considered an asset

     

    BENEFITS: 

    • Flexible working hours
    • Gym in Premises
    • Birthday Leave
    • Health Insurance
    • Life Insurance
    • Canteen Allowance
    • Transport Allowance
    • Longer Maternity / Paternal leave
    • Returning mothers Benefit
    • Children Sick Leave
    • Pension Plan Incentive after 2 years of Seniority
    • Active Ageing Incentive
    • Study / Exam Leave
    • Sports and Cultural Leave
    • Sponsorship for Training
    • Canteen Facility

    If interested, kindly send us a CV on: hrmalta@middlesea.com

    Applications Support Analyst


    Summary

    • This role demands a customer focused individual that has proven experience of understanding and empathizing with user needs whilst ensuring alignment with business objectives and displaying knowledge in Change Management, IT implementation services, customer care and overall good generic IT skills. Required skills include Business Analysis, Incident Handling, Problem Solving Techniques, Oracle & MS SQL, Statistical Report Development and development of Digital Forms with associated Workflows. Excellent command of both spoken and written English is necessary.

     

    Main Tasks

    • Forming part of a dynamic team responsible for supporting and maintaining our various core and non-core business IT solutions in extensive use by our Regional Offices, our back-office personnel and our extensive extended network across Malta and Gozo.
    • Demonstrate flexibility and agility in managing multiple tasks and Partners within a demanding environment whilst fostering a positive and collaborative team environment and demonstrating a strong work ethic.
    • Constant co-ordination with our Service Desk to manage and resolve all raised tickets to the required Service Level Agreements.
    • Liaise with our Corporate Technology Division in Madrid and all our other Partners (local and abroad) for deliveries related to our Core Systems and other operational applications, ensuring smooth functionality and performance.
    • Use of established problem-solving techniques and processes to address issues raised by our users and customers.
    • Co-ordinate Change Requests to ensure Production systems deployments are properly planned, controlled, and managed.
    • Implement Releases in our various environments through the use of DevOps tools and processes.
    • Utilize strong analytical skills to address complex issues efficiently through collaboration with various stakeholders including users, suppliers, and developers to address complex issues and implement effective solutions.
    • Co-ordinate with IT Business Analysts to ensure there are clear and updated Technical Roadmaps for each application.
    • Use of corporate Service Management tools such as HPSM for management of tickets and changes.
    • Be aware of Support and Maintenance budgets.
    • Maintain and improve customer and user relations by holding regular reviews with key stakeholders providing the necessary statistics and highlighting improvement areas.
    • Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases. Sound knowledge of Oracle and MS SQL databases, and a strong understanding of basic coding flows as to allow proper troubleshooting as to allow effective communication with Developers.
    •  Be able to construct and define use cases when required.
    • Create test plans/scripts to verify that requirements and specifications are met when testing deliverables.

     

    Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

    Anti-Money Laundering Executive

    Duties and Responsabilities:

    • Contributing to the design, implementation and maintenance of the Company’s AML/CFT programme
    • Supporting and assisting in the customer acceptance process, including onboarding and subsequent reviews
    • Assisting with customer screening processes
    • Carrying our risk assessments (CRA, JRA) and customer profiling
    • Assisting with the ongoing monitoring process
    • Providing assistance and guidance to employees and intermediaries
    • Compiling statistics and internal reports for senior management
    • Assisting with operational projects and initiatives
    • Assisting the MLRO and Deputy MLRO, as necessary

     

    Education, Qualification & Certification:

    • Minimum of first degree in a related discipline or equivalent professional qualification
    • Ideally possess a relevant AML/CFT qualification and/ or appropriate training

     

    Technical Knowledge & Skills:

    • Knowledge of AML/CFT legislative provisions
    • A minimum of two years’ experience within the financial crime compliance field
    • Meticulous, with excellent organisational skills and attention to detail
    • Competency with MS Office, and preferably other AML related management/ software tools
    • Ability to multi-task under tight deadlines
    • Strong team player

     

    Languages:

    • Maltese: Level: Excellent
    • English: Level: Excellent
    • Spanish: Level: Any level is considered an asset

     

    Benefits

    + Flexible working hours
    + Gym in Premises
    + Birthday Leave
    + Health Insurance
    + Life Insurance
    + Canteen Allowance
    + Transport Allowance
    + Longer Maternity / Paternal leave
    + Returning mothers Benefit
    + Children Sick Leave
    + Pension Plan Incentive after 2 years of Seniority
    + Active Ageing Incentive
    + Study / Exam Leave
    + Sports and Cultural Leave
    + Sponsorship for Training
    + Canteen Facility

     

    Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

    Junior Investments Executive

     

    The successful candidate will join an established team of experienced investment professionals; directly involved in the day to day investment management functions, the administration of investment portfolios following investment guidelines, risk profile and investment objectives. This is a varied role and the selected candidate may be required to assist in duties such as on the:

     

    Duties and Responsabilities:

    • Preparation of weekly, monthly, quarterly and annual reports
    • Regulatory reporting
    • Coordinating with Fund Managers and Custodians
    • Coordinating with the Back Office
    • Developing and maintaining management tools
    • Monitoring of exposures and risks within the portfolios

     

    Education, Qualification & Certification:

    • The ideal candidate will be a fresh graduate in Banking and Finance or equivalent, keen to learn and progress within a leading company.

     

    Technical Knowledge & Skills:

    The candidate will be a diligent and detail oriented individual who does not necessarily have a previous job experience but can demonstrate:

     

    • Excellent Communication and organizational skills
    • Being a good team player
    • Hands on experience of Microsoft Office
    • Ability and initiative to handle increasing responsibility over time.

     

    Languages:

    • Maltese: Level: Excellent
    • English: Level: Excellent
    • Spanish: Level: Any level is considered an asset

     

    Benefits

    + Flexible working hours
    + Gym in Premises
    + Birthday Leave
    + Health Insurance
    + Life Insurance
    + Canteen Allowance
    + Transport Allowance
    + Longer Maternity / Paternal leave
    + Returning mothers Benefit
    + Children Sick Leave
    + Pension Plan Incentive after 2 years of Seniority
    + Active Ageing Incentive
    + Study / Exam Leave
    + Sports and Cultural Leave
    + Sponsorship for Training
    + Canteen Facility

     

    Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

    Sales and Customer Representative - Floriana Regional Office

    Main Tasks:

    · Assists in the servicing of walk-in customers, including intermediaries, which includes but is not limited to the following:
    · Updating and amending client details as and when appropriate
    · Providing product information to clients and responding to their queries.
    · Promoting new products
    · Providing quotations for a new policy and completion of necessary paperwork if sale is concluded
    · Administers a policy’s process as appropriate with regards to surrenders, maturities, payment of death benefits, revised Estimate Maturity Values, top-ups, switches, valuations of Unit Linked policies, payment of premiums.
    · Handling all calls and electronic mails from MSV life clients.
    · Handling of customer complaints received at Regional Offices and seeking resolution thereof; referring unresolved complaints internally through the established channels.
    · Processing of customer requests by amending the customer / policy records accordingly, issuing, and sending the appropriate paperwork.
    · Applies, where so delegated, discretionary authority to mitigate a serious customer relationship breakdown situation by offering redress compensation.
    · Servicing of customer enquiries on the phone and by email, in a similar way to walk-in customers.

    Requirements:

    · Knowledge of Microsoft Office Tools/Applications;
    · Negotiation Skills;
    · Strong Communication Skills – verbal and written;
    · Strong Analytical Skills;
    · Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
    · Ability to work independently with minimal guidance and part of a team.
    · Team Player.

    Languages:

    · Maltese: Level: Excellent
    · English: Level: Excellent
    · Spanish: Level: Any level is considered an asset

    Benefits

    + Flexible working hours
    + Gym in Premises
    + Birthday Leave
    + Health Insurance
    + Life Insurance
    + Canteen Allowance
    + Transport Allowance
    + Longer Maternity / Paternal leave
    + Returning mothers Benefit
    + Children Sick Leave
    + Pension Plan Incentive after 2 years of Seniority
    + Active Ageing Incentive
    + Study / Exam Leave
    + Sports and Cultural Leave
    + Sponsorship for Training
    + Canteen Facility

    Those interested are kindly requested to send the C.V. to hrmalta@middlesea.com

    Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

    Call Centre Agent

     

    Middlesea Assist Ltd in Malta is looking to recruit a Call Centre Agent to join their team on a full-time basis. The role is on a shift basis (we are open 24/7) and has a key role in the day-to-day operation. The main duty of the Call Centre Agent is to handle incoming calls for assistance services and dispatch the needed service within the agreed time frame.

     

    Job Responsibilities and Duties:

    • Answer and handle incoming calls for assistance services;
    • Correspond with foreign and local third parties by email;
    • Identify, research, and resolve customer queries using applicable software;
    • Document all call information according to standard operating procedures;
    • Complete call logs and reports;
    • Other call centre-related duties as assigned.

     

    Qualifications and Skills:

    • Proficient in relevant computer applications including the ability to learn and navigate new software;
    • Excellent data entry and typing skills;
    • Superior listening, verbal, and written communication skills;
    • Ability to handle the stressful situation appropriately;
    • Ability to effectively manage multiple priorities and work in a dynamic environment;
    • Speak and write fluent Maltese and English;
    • Knowledge of basic home installation (would be considered an asset);
    • Experience in a call centre environment (would be considered an asset);
    • Knowledge of customer service practices and principles (would be considered an asset).

     

    Middlesea Assist Ltd:
    Established in 2012, Middlesea Assist brings together Mapfre Middlesea plc, Malta’s leading insurer and Mapfre Asistencia, the majority shareholder and multinational assistance company with presence in five continents. Thanks to a complex network of corporate companies and a selected network of local providers, Middlesea Assist specialises in various assistance services and warranties with a special focus on roadside, home and medical assistance both locally and worldwide.

    Interested applicants are kindly requested to send their C.V. together with their motivational letter on recruitment.mt@mapfre.com

    Tow-Truck Driver

    A Tow-Truck Driver at Middlesea Assist is the company’s forefront and therefore is considered as an essential role and regarded highly. At Middlesea Assist, Drivers:

    • Are paid a very attractive base salary,
    • Are paid a monthly production bonus,
    • Are paid an annual variable salary over and above the base salary,
    • Are covered by both a health and a personal accident insurance,
    • Are paid an allowance for driving a scooter,
    • Are not required to work during nights,
    • Are refunded for CPC courses,
    • Are not always required to pay accidents and tickets (T&C apply),
    • Work on-call hours at a very attractive rate.

    Required

    • C1+E – Trucks between 3.5T and 7.5T with heavy trailer

    Requirements:

    • A – Motorcycle license
    • Basic command of spoken and written Maltese & English
    • Basic use of smart devices (smartphone & tablet)
    • Experience in handling vans and lorries, preferably with trailers
    • A clean police conduct

    Senior Software Engineer

    The Senior Software Engineer is primarily responsible for the analysis, design, development, testing, support and maintenance of software solutions.

     

    Job Responsibilities and Duties:

    • Train and mentor internal resources assigned to the programme and projects plus third parties / vendors for the flawless execution of projects
    • Participate in the process for estimating and planning IT projects
    • Assist in business requirements initiatives, functional and non-functional, and prepare the documentation required to implement IT projects
    • Design and configure IT solutions to respond to changes in existing or new systems
    • Produce specifications and determine operational feasibility
    • Develop software solutions in accordance with agreed user requirements
    • Integrate software components into a fully functional system
    • Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases
    • Be able to define and validate prototypes featuring IT system changes and new requirements as needed
    • Create and execute test plans to verify that requirements and specifications are met
    • Assist in the implementation of a certified software solution
    • Liaise and coordinate with other key players, including external partners, architects and business stakeholders

     

    Academic and Other Requirement

    • An IT related degree or higher
    • A minimum of five years’ experience in a similar role
    • Excellent software and database development skills
    • Excellent communication skills – verbal and written
    • Excellent command of the English language (Spanish will be considered an asset)
    • Client oriented
    • Excellent in negotiation skills
    • Be able to prioritize work in accordance with the exigencies of the company
    • Be able to build strong and lasting relationships with end-users, partners and providers of services
    • Good knowledge and/or certification in typical software development methodologies – waterfall, agile etc.
    • IT technical knowledge in the basic principles of software engineering and SQL
    • Knowledge and expertise in MAPFRE’s corporate solution TRON/NEWTRON would be considered an asset

     

    Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com